Novotel Perth Langley — Hotel in Perth

The first time we came to stay we booked an early check in, when we arrived in the morning to check in the early check in wasn't available and we were stranded with our bags in the foyer. The lovely manager organised us some breakfast and some drinks vouchers which was greatly appreciated. We waited 2 hours until our room was ready and were able to go up to our room. We have stayed twice more since then I believe and have had a mostly good experience. Last night however was not a good experience. The fire alarm went off at approximately 9:30pm while we were tucked up in bed watching a movie and relaxing. We waited about 30 seconds to see if there would be an announcement that it was a false alarm but it was still chiming so we raced down the fire exit after trying to heard the other panicked guests away from the elevators. We got to the ground floor and stood out in the rain waiting to see what was going on. A staff member then nonchalantly called out "you can all go back to your rooms now" .. we had to get another key as in the rush to get out we didn't take the key with us. The lifts had a massive line so we tried to get back up the fire exit but there were some people who were stuck half way up who were very stressed as their elderly family members couldn't get up or down the stairs and the doors don't open from the bottom side so they couldn't get back up the stairs even if they wanted to. So we turned around and got in the line for the lift. We finally got back up to our room and then the door wouldn't open. The key didn't work, my husband went back down and got the key reprinted again and the duty manager? came back up with him to make sure the door opened and it did. When we went to check out this morning there was not even an utterance of an apology, granted the staff member was not on last night so did not witness the chaos but when you're paying $300+ a night to stay in a hotel to relax and then go through something like that and to not even have a free coffee offered or even a "we are so sorry here's x% off your next stay" is pretty poor taste. It was quite a frightening ordeal and the manager at the desk this morning asked us if we heard the announcement that it was a false alarm. If there was an announcement it was made when everyone was already out of bed and in the foyer. Also the bed in our room (Junior suite room 206) was exceptionally uncomfortable last night which just added to the bad taste we have been left with. We are really disappointed as we have liked our other stays despite the initial hiccup and the food is amazing. We will now be thinking twice before coming back again...

I'm not sure where others who have written a glowing review about this hotel normally stay, maybe a backpackers, but I have to say, this hotel ranks as one of the worst I have stayed in in the past 5 years. As a business traveller I get to stay in hotels both overseas and interstate. Sometimes in fairly remote parts of Australia so I like to think I have a pretty good measure of how establishments rate from one to another. The Novotel Perth Langley, at a guess, was constructed in the 70's / 80's and is really showing its age. With fixed showers over the bath and a hot / cold mixing tap which took an age to get just right plus shower curtain to stop water splashing onto the toilet this really does show how old the place is. A rubber mat is provided to place in the bath to prevent slipping. There were cracks in the sink, very poor attempts to seal and grout around tiles and the toilet roll holder was loose so the toilet roll would slide off when using. As for lighting, there is probably moor lighting in a chapel of rest!! Furniture was old and tired / dated looking. The bed was on casters so when getting into it there was a tendency for it to move. In this day and age, I expect to find a Nespresso or similar coffee making machine, not a kettle and some pretty average instant coffee. When switching the TV on the default Novotel home page was displayed with music blasting out which at 4:30am I’m not sure my neighbours would have been too pleased about. If my room was supposed to be a Superior King then the only thing I could say is, it had a King bed but there was nothing Superior about it. With one of the 3 lifts out of action (one of only 2 which severed the car parks) this resulted in long waits until a lift arrived. One of the car parks access gates failed during my stay so this resulted in it becoming difficult to find a spot in the remaining car park. The hotel charges $35 / night for car parking which I feel is extortionate, especially when I had already paid for a full week in advance for the room. I also find it rude and insulting for a hotel to place a $200 ‘bond’ as if I am going to destroy the room. Why would I do that when I have already paid in advance for the room??? I wasn’t made to feel welcome on my arrival and nor was I asked how my stay was on checking out. I have previously stayed in the Pan Pacific, opposite the Novotel and now wish I had booked into there for my week long...

My traveling companion and I stayed here for a period of 5 days in mid March 2024.

The hotel room I stayed in wasn’t at all good. The paint was peeling, the skirting board on the ceiling had a massive gap between the wall and it, the bathroom was dirty with the corners of the bathroom disgusting full of just dirt and the grout had a crack in in the shower and it appeared that it was covered over clearly not well.

The bottom of the bath tub has a crack and hole in it so not good enough to have a bath in.

The taps were very loose despite me telling reception about this and that they would get someone out immediately to fix, it doesn’t appear that even happened, I and my traveling companion felt that the attitude about that was very dismissive and disappointing.

The hot water tap fell off every time my traveling companion and I got into the shower individually so around 8 or 9 times.

The receptionist we spoke to was very defensive about our concerns and those concerns were very valid.

You could take the hot water tap off which I would argue is a serious safety issue as pointed out to me by my travelling companion.

I chose this hotel as it said it was a ‘4.5 star’ hotel this was anything but. I’ve stayed in a 3 star hotel in the past and 5 star hotel and if I’m honest this felt like a 3 star hotel at best, I mean I did get the standard room in the hotel however I’d still expect 4.5 stars right across the hotel clearly this didn’t happen.

Novotel Perth Langley pride themselves on being a ‘Luxury 4.5 star hotel’ I’d seriously suggest that it isn’t.

Another hotel chain I’ve stayed in in the past said they were a ‘Luxury Hotel’ and they were most certainly.

One night we ordered room service, the Barramundi and chips were good but the Langley Club Sandwich wasn’t it was dry and was almost inedible and at $28 for it, there wasn’t from what I could see any justification for that price.

The only redeeming features was that the bed was comfortable and the sky deck at the top of the hotel was good but these weren’t enough for me to rate this hotel above 1 star if I could give 0 stars I would do so without hesitation.

Won’t stay here when I come back to Perth, this was the first time I’ve stayed in this hotel and this was the last time I would do so.

Very disappointing and very underwhelming just...