PREMIER SUITES Antwerp — Hotel in Antwerp

Here's my honest review, because I believe future Travellers deserve not to be fooled: We were 3 couples, travelling together and staying here at Premier Suites for 7 nights during the Tomorrowland music festival in July 2025. We booked these penthouse suites as they offered space, Air conditioning, cleanliness and the facilities we needed over the 7 days.

Pros: The location of the apartment/"hotel" is great, 5 minute walk to the train station and close to tons of restaurants, clothing stores, grocery stores etc The space was nice and big, and it had a small kitchenette which we used to cook and heat up ready made meals The staff was mostly friendly, until they were overburdened by requests then they became snappy (see next section) It was true to photos, in terms of amenities and quality. It had modern finishes but you could see it had not been maintained well in the past few years. Photos most likely taken upon remodeling and haven't been updated.

Cons: The worst pillows I have ever laid my head upon - no other pillows were able to be provided. Those soft ones where your head sinks in and ends up just being on the mattress so the pillow is doing nothing. The water pressure and heating oscillates consistently. It changes between hot and cold, hard and soft and there's nothing they can do to fix it (manageable but annoying". 1/3 rooms did not have a working kettle and staff refused to make a plan and offer to replace it. The wifi worked for maybe 10 minutes each day, then you were unable to connect to this. We do remote work, and not having access to reliable wifi was a huge problem trying to take business meetings. On the last morning they offered us to use the staff wifi but this didn't help the 7 days of having no connection / unreliable connection (not manageable and no solution offered). This is a simple fix, find a new provider guys everyone was complaining. They stated that the apartments were serviced on the website, and if you booked for 7 nights you were entitled to this. Upon arrival they stated this is different during peak times and you must book for 8 nights to receive cleaning services. You can pay 25 euros for a clean each day if you want. There are no cleaning supplies in the room (broom, mop etc) and this is manageable, but a clean and change of sheets, towels etc is necessary after around 3 days. They stated you may request clean towels and sheets and provided you change these yourself, there are no additional charges. However, friends of ours on the same floor were charged the full 25 euros for just having new sheets placed outside their door, seemed unfair, so we were confused about this. The air conditioning was unreliable, it would fault in the middle of the night and we would wake up boiling in our rooms. It would go off for hours at a time during the day too, leaving us extremely bothered, and the staff simply said its a general issue. They didn't seem to care as it looked like they knew this was a recurring issue. Same as other reviews I see. Each day we had to ask them to reset our AC and then it would magically work for a few hours. 1 out of our 3 rooms AC did not work 90% of the time and they suffered way more. After every reset it still didn't work. After the 3rd complaint thebstaff became dissmissive with them. In the middle of a European heatwave, you cannot have faulty AC - this was not manageable, this one of our main reasons for choosing this "hotel". There was a terrible smell throughout the hotel, probably because of the cleaning supplies and painting they were using, it was manageable. But one of the 3 rooms had a terrible, pungent smell from the first day and the staff refused to come and spray, re clean or do anything about it. We stayed on the 7th floor, and had balcony access which was nice, however there was an incredible strong sewage smell when you stood on this balcony. Manageable for about 10 minutes but you could not sit outside and enjoy the scenery....

Chose this hotel because it offered a more spacious room than competitors at roughly the same value, but I am now regretting it. The actual rooms compared to those in the photos have definitely aged — peeling wallpaper and cracked bathroom tiles, and most of the space (being admittedly spacious) is empty and leaves an unfurnished/incomplete feeling to the room. Cleanliness is there for the most part admittedly.

However, big problems begin when we lost all power to the room on the morning after our first night. We tried to diagnose the issue but couldn’t find it, and we had plans for the day so we left hoping it would be rectified by the time we returned — it was not. We returned to our room at 4pm and found no power still, and was unable to charge any devices and found it difficult to use the washroom privately as there were no lights. We went up to the service desk and the receptionist was surprised and said she had never encountered an issue like this and didn’t know how to fix it. She offered that while she couldn’t do much right then she would wait until her more experienced colleague arrived at 7pm to try to resolve the issue. A long wait but ok, as we just decided to be patient and use the lounge area to charge our phones before we left to drop my friend off at the train station. I still had one more night stay, but by the time I returned at 8:30pm, I had received no update from the hotel and STILL no power in my room. Worse yet, when I went up to ask the new gentlemen working the service desk, he was shocked and told me that no one had told him about my room’s issue. He quickly offered to move me to another room close by, and seeing as how I really had no other option I accepted. However, when he came to hand me the new keycard and reassured me the new room’s power worked, I found out that I was locked out because the new keycard did in fact NOT work. So I had to pack up all my stuff and bring it back upstairs AGAIN to get a keycard that worked.

There was no discount nor complimentary offers for my troubles with essentially a whole day with no lights nor power and a lot of running back and forth, aside from 2 beers that the previous receptionist gave us for free because I think she felt bad. Staff were admittedly very nice and apologetic, but for the severe degree of detriment to our stay I think overall this experience has been hugely disappointing and kind of a waste of money.

I understand working in service and hospitality is one of the toughest jobs out there, but this amount of problems for a guest should’ve warranted a much more appropriate and professional response to rectify the problems and this clearly just wasn’t found here. I seriously implore anyone looking for a place to stay in Antwerp to look into an actual hotel chain, rather than this AirBnB+ type of thing.

UPDATE: I went to check out at 5:30am … not a single person at the reception desk. Lights were off, not a single sign of life. Had a flight to catch so any items (cards, etc.) I had left with them is now stuck there. Couldn’t get a parking voucher either obviously. Left my keycard and left — what a lovely self-serve checkout experience!!! This place is a complete amateur show and NO ONE...

We found this hotel when we were looking to escape the heat for a few days. It is located in Antwerp, a mere 15 minute drive from home. Online everything looked perfect. And if you don't look too close, it looks just like the pictures.|Unfortunately, the entrance is right next to an improvized local dump. There's a parking sturcture next to the hotel, but half the entrance to that parking was heaped with trash bags. Not their fault, but not exactly pleasant.|The first thing I noticed when entering the room were the numerous scuff marks on the walls. As we weren't going to go out (we were there for the air conditioned room), I turned on the television. After a very unsuccessful 15 minutes with the remote in front of both TV's, I called in reinforcements. The young lady from the reception desk valiantly struggled with the remote for another half hour, but with the same meager result : a few unimportant channels and a black screen that said "data only". A few hours later several e-mails had been sent to and from and another employee gave us the verdict : no TV. The system had crashed, according to her "again". Apparently the hotel uses an antiquated aerial reception system. The Dutch management insists on the system (probably because it is cheap), and does not allow the local management to organize the repairs themselves. That has to be done from the main office in Holland. So : two days in a hotel room without TV. Fortunately there's the free WiFi. Which is of not much use when the electricity shuts down four times in one day.|One would think : "Well, there's still the restaurant."|One would think wrong.|The restaurant is a glorified greasy spoon. A very limited choice and a thousand apologies for the fact that half of it is unavailable. There's no cook. The receptionist pops the food in an oven, and that's it.|The next morning one of the corners of the room smelled decidedly damp and musty.|Did all these problems and mishaps do anything in the price at checkout ? Well, the two glasses of wine with our meager dinner were on the house.||In short :|Good : the bed (though they might want to put in some new beds in a year or two)|Good: The breakfast buffet.|Good : the size of the room.|Bad : No working TV|Bad : damaged walls|Bad : garbage dump nextdoor|Bad : though advertized as a reastaurant, "The 7th Heaven" is anything but.|Bad : aside from the TV system that malfunctioned, the electricity went down four times in...