Hotel Le Plaza Brussels — Hotel in Brussels

I stayed at Hotel Le Plaza Brussels during a recent trip to Belgium, and while the hotel has many strengths, my overall experience was a mix of charm, comfort, and one unexpected issue that shaped my impression of the stay.

The location is excellent — right in the heart of Brussels, just a short walk from Rue Neuve shopping street and not far from Grand Place, the Bourse, and several metro lines. It’s a great base for both business and sightseeing. The area felt safe and convenient, with plenty of restaurants, shops, and public transport options nearby.

The hotel itself is visually impressive, with classic architecture and a grand, old-world lobby. Built in 1930 and inspired by the Hôtel George V in Paris, it carries an elegant, Art Deco charm that feels historic and welcoming. The preserved cinema hall adds a unique touch that sets it apart from more generic hotels.

Our room was spacious and well-appointed, especially by European standards. The king-size bed was very comfortable, the bathroom was well-equipped with strong water pressure and quality toiletries, and we appreciated thoughtful touches like the Nespresso machine and complimentary bottled water. Everything was spotless, and the décor was tasteful and luxurious.

Breakfast was another highlight — served in a beautiful dining room with soft lighting and an inviting atmosphere. There was a wide variety of fresh pastries, fruits, hot items, and excellent coffee. The service throughout our stay was consistently warm and professional.

The one drawback was the sound insulation between rooms. While the hotel is well-shielded from street noise, we could clearly hear noise from the neighboring room during the night. It affected our sleep and was a bit unexpected for a hotel of this caliber. It may have been a one-off situation, but it’s something to keep in mind.

Overall, Hotel Le Plaza Brussels offers a lot of charm, comfort, and great service. With a bit more attention to soundproofing, it would be an exceptional experience from start to finish.

That said, we did bring it up discreetly the next morning when checking out. The front desk staff was incredibly understanding and even offered a complimentary drink voucher for a future stay, which I appreciated — it showed a commitment to guest satisfaction. But honestly, I hope management looks into better soundproofing in the future, because in a hotel of this standard and price range, it’s something that shouldn’t be overlooked.

Aside from that one issue, our time at Hotel Le Plaza was enjoyable. If you appreciate classic European luxury, historical architecture, and a central location, this hotel delivers. It feels like stepping back into a more elegant time, and despite some aging details, the charm is still very much alive.

I would recommend it for couples, solo travelers, or even business stays — just maybe bring earplugs, or ask for a quieter room if you’re a light sleeper. I’d stay again, but with that one small...

Dear GM, Whilst I appreciate you aspire to display high standards of hospitality at Hotel Le Plaza but sadly your employee’s aren’t in sync with your message. I was eagerly looking to my check-in on 03Aug late evening post a 5hour drive but only to be absolutely disappointed by the reception intern & supervisor! In a bizarre manner I was informed there was no onsite parking available & I should have made prior reservation but on making it clear that a room reservation was made in the last hour via Hotel.com & it wasn’t clear that a separate parking reservation was required, could the reception supervisor display an act of kindness or share an efficient solution? As a solution the reception supervisor suggested to drive to the nearest public car park which was a 7min drive & 12min walk back. This was astonishing now without even checking the systems or answering why can’t we be offered parking onsite??? On further explaining that we have a young child who is asleep, waking up & getting them out is not the best alternative here & a claim is being made that the parking booking can’t be made now? To which there was no proper answer given but rather poor choice of words used by the reception supervisor in saying to me, why you create drama??? I’m sorry but this is not kindness. I informed the supervisor there is no room for inconvenience & rude behaviour but rather offer a solution which is part of the service & display eagerness for a resolving an issue with the appropriate statement. At this point a full refund was requested & we didn’t wish to check-in but now all of a sudden the supervisor decided to offer me a parking onsite. Yes, parking has been offered & there were a few empty spaces available on the ground, 1st & 2nd floor. But why wasn’t this a solution at the time of my check-in? Why all the complaints & now there has been a change & parking is available? As a customer you expect dedication for solution but the Plaza reception team made this experience sour. Further on checking in we were offered a room without air conditioning & then made to move around the hotel floors at one point even incorrectly being checked into a room which already had guests. So post an hour we settled down but the experience has left me...

I decided to book at Le Plaza because its strategic location, spacious room, and the facilities. When me and my boyfriend arrived at the hotel at 1pm, we were greeted by a woman in the receptionist and I must say it was the worst service I have ever had in my entire life. Knowing that Le Plaza is a 5-star hotel, I supposed that the receptionist would be more friendly, and smiling! However no, all the 3 receptionists were very frowning and no one showed any sort of guest relation attitude. We left our suitcase there at the concierge and left to go around the city, because we could only check in at 3pm which was fine for us at the beginning. However, when we came I asked at the receptionist desk, this time was another shift of new staff, for the suitcase and the card. She was better than the previous receptionist even though she never smiled at all…until I was struggling with my french and she told me we could talk in English, and my boyfriend from a bit far from the desk asked in French and from that on she only talked to my boyfriend and not to me which was very disrespectful because I was the one checking in from the beginning and I was also the one paying for everything. At the end she even gave the hotel cards to him and no single eye contact at me. Like seriously?! The room is under my name and paid also with my own card and she did that to me, I was very disappointed and disrespected.

Once we went to the room, I was very happy of the Prestige Room, it was even better than what I was expected to be honest. The room was perfect. I would definitely consider to stay here again for the room though.

However, I was really hurt by the service of the receptionist in the day time. Even though my stay there was great, but the experiences I got from the receptionist really distrubed my whole judgement of the stay. I hope they could and would improve way more because literally they are the face...