Noviz Hotel — Hotel in Plovdiv

A good offer — until you reach the Reception Desk…

The location is indeed in the very center of the city and the room we ordered was pretty spacious with a great terrace. There’s an elevator and the property is locked overnight, with guests having a chip access. The room was also in general in the good condition.

The problem is with the offer description vs what you get for your money. (1) Parking. While the description states the availability of parking lots — it is a separate additional cost, which I was warned of only after my booking confirmation directly with the receptionist. Additionally, as I requested the parking space in advance and was promised “the last spot” — it actually meant that I was leaving my car blocking everyone else and would have to wait for a call in the morning to move it every time someone wants to leave the hotel. (2) Additional paid room service. While I booked the property for 3 people (2 adults and one teen) and my booking stated me having a queen bed and a sofa-bed, assembling the sofa bed by the hotel staff occurred to be mandatory paid in cash upon my registration! I was required to pay 20 Euro more if I want to have sheets and towels given to my kid, even though all these conditions were specified in my booking and confirmed! (3) “Can you pay in cash?” The receptionist really wanted us to pay in cash, “at least for the additional services,” not a tot bit ashamed of citing “mafia” reasons behind the undeclared transaction. All in all, you do get the room on the photo and all is clean and well — but the price almost doubles in cash, as you start to seek the promised comfort from the room...

Lets start by saying that it is not a 4star hotel and in my opinion not even 3... Room had bugs walking in the toilet and the light had an annoying buzzing... a mosquito was smashed on the wall and i caught another one during the night. This hotel is old, rugs are old and dirty. Breakfast was fairly ok. No more. When i entered my room in the second day i saw it was not cleaned. I called and asked the front desk if they forgot me. They answered that they didnt clean it because i did not leave the room keys in the front desk. So i asked - do you have only one copy of the room keys? And then they said that they didnt clean it because i didnt leave the sign "please make up my room". I insisted that there is no such sign in the room. Apparently i had to look for it in the folder on the desk... Anyway, i asked them to clean it, but the cleaning lady already gone. So i asked for at least a clean towel. Didnt get it for 40min. Had to go down to front desk to ask for it once again. The best thing about this hotel was checking out of it. Definitely not...

I stayed here for two nights while visiting Plovdiv last week. I forgot to take photos of the room, but it was clean and had enough space for one person. The receptionist was very helpful — when I needed to change the time of a restaurant booking, she kindly called them for me since I don’t speak Bulgarian. She also helped check transportation options to another city. The bathroom amenities included a large and small towel, shampoo, and soap. I’m not sure why, but there was no hot water in my room for the shower. However, since the weather was quite hot during my stay, I didn’t ask them to fix it. The breakfast was simple, but I liked it — especially the omelet, which was really fluffy and delicious. The location was also great — just a 2 minute walk from the hotel, there’s a small supermarket that’s open 24 hours, which was...