Best Western Cedar Park Inn — Hotel in Edmonton

I booked this hotel for myself, daughter and daughter in law to travel to Edmonton for my Nieces baby shower. I booked 2 queen beds for the three of us. I called the hotel to change my booking from 2 to 3 people. I guess I was transferred to reservations where they told me they would need to cancel my reservation to change this. They said the front desk could help me. I told them that’s who I called and they argued with me and said to keep calling back till someone answers. I said I will deal with it in check in and was told “that’s my prerogative ” and I can do what ever I want. Well that’s some pretty 5 star customer service to start with. Next we show up at the hotel at check in time, stand in line, get up yo the front counter and explain there are 3 of us and relate the experience I had with “reservations” then they tell me that I have a single king bed. I said I booked 2 queen beds. I was told too bad. They don’t have any queens and can I prove it. Why do I have to prove what I booked? I show my email confirmation that shows 2 queen beds. At this point, I’m frustrated and I said it’s not my problem. I booked two queen beds. I have three people sleeping here find me two queen beds. There was no offer to upgrade no offer for any inconvenience. Just told they didn’t have any queen beds turned out another person at the hotel initials MJ or MF. Something had changed my room from two queens to a king bed And accommodated someone else’s request after the fact. Another attendant came and helped as the lineup continued to grow behind me and they got me to queen beds. We went up to our room. My daughter went to use the washroom and came out and said there are no towels in the bathroom . I called down to the front desk and said can you get us some towels please for three people they said they would send somebody right over. The girl came and handed me two towels so I asked her for towels for three people so she gave me three towels, three hand towels. I asked her if we could have some face cloth for three people and ended up with two face clause never did get the third face cloth. We went down for dinner in the restaurant we ordered appetizers. There was the three of us and one gentleman at the bar. Otherwise the restaurant was completely empty all night. I know why now. When they brought the appetizers and then asked for plates for the waitress went and got plates, brought them back, handed us a stock of three plates. Every one of them was filthy with burnt on or dried on food leftover this went unnoticed. By the server, this went unnoticed by whoever was doing dishes, and put them away into a stack. The salt shaker was covered with ketchup, or some other substance that was dried on the food was subpar. The service was crap. We had to keep finding the waitress to order things to get more drinks, and very slow to take dishes away. When we went back to the room, we saw how rough it was on the headboards there was fingerprints all over them. The dresser the bottom drawer was broken. The furniture was all warped and expanded from water damage and looked like it had been chewed on the whole unit was Boeing the fridge slanting. The next morning we noticed there was dried snot all over the door to the bathroom. This had been on there for sometime and was never cleaned. There was black hair in the sink the bathrooms in pretty rough shape. When we checked out, we told them of the state of the room. The snot on the door handed back the complementary vouchers for breakfast and asked for a credit, and I explained the condition of the dishes, and the condiments that we were receiving, and said we’ve already beaten food poisoning once And don’t want to take another chance of getting it and that those are food violations in that restaurant. I was told that she didn’t have authority to give me a credit for the meal vouchers and it wasn’t until I told her that I took pictures of everything that she gave me the managers card and said to email them and maybe they can give me some points. 0 starts...

Best Western THIS HAPPENED TO US! We drove from BC to Edmonton and met our son from Calgary, watched an Oiler hockey game. We were all very tired and looking for a good sleep. That late night, just after 5am, our son jumps out of bed, the lights are on, and he is in a panic taking his clothes off and yelling as he fights off bed bugs that are crawling all over him. He jumps in the shower, puts on clean clothes, pulls back the covers and takes pictures and video of the bed bugs. He later counted over eighty bites on his body, the ones on his forehead being the most obvious and turning red. He visited the desk attendant and told them about his nightmare. She apologized and said someone would be contacting him in five days, by Wednesday I believe she said. Our sleep was over, it was like a bit of a nightmare. Our morning visit with our son who we do not often see was also over, as he just wanted to get home. He works with the public and the bites were starting to swell. Calling him in Five days? That’s all they could say?! By 10 am not one person from the hotel even went to look at the bed bugs! As we checked out we told the gal that if she puts the 100.00 hotel room bill through, as she had our credit card number, I would take action against the hotel. She said that she understands and that what I do is up to me. So, when you pay your money to a hotel you expect and are paying for a place to have a decent sleep, certainly paying for a place where you will not be attacked by bed bugs – but they took our money anyway. I called their desk a couple days later and wanted the names of the attendant who we talked to, and who the manager was that she talked with, so that I could make good my promise. The attendant would give me no information, put me on hold, then connected me with a lady, a manager. She apologized and said that she did not know about the situation – Seriously? A hotel manager does not know, was not informed, about bed bugs biting customers. What is this? Bad communication, bad staff relations, bad people, bad Best Western hotel policies? I don’t know what – take your pick. I told her that she needs to make this right, that it has gone beyond just the 100 dollars-worth of money. When she hung up she was going to check the details with the staff and get back to me. No return phone call, and, no phone call to our son five days later either. Can you imagine a hotel chain with bed bug infestations and the hundred dollars is more important to them than the risk of these reviews? The epitome of putting money before people? At that point I began to suspect their poor attempts at sincerity, and wondered if they would seal off the room and get exterminators at all, or just clean up and continue renting the room to vulnerable others. I called the Alberta Health Services and they are to pursue the situation - contact me to request images and discuss. After our son placed his review, guess what, another customer of the Best Western Cedar Park Inn was attacked by bed bugs this past April, and from their comment did not receive any compensation. Is this Best Western policy? Or a one-off, a bad bunch running this hotel? I don’t know, but am now considering small claims court action against Best Western just to force these people to take responsibility for their behavior and willingness to see others suffer without compensation, and, to get a legal decision that will allow me to let others know their policies and how they treatment customers – how customers getting over 80 bites are just bed bug fodder –...

My husband and I stayed one night while he attended a conference nearby. Below are notes we took during our stay.

general dingy lobby gentleman in front of us in line checking in came back to the front desk because his key worked, but door handle didn't. shocking not functioning AC anywhere in the hotel checkout was good, the clerk took down some of our concerns about the room; this interaction was certainly the most pleasant of the whole experience renovations were taking place, this didn't affect us much, other than running into unfriendly workers while waiting for the elevator

room ($120) holes in the wall by the radiator screen on window is hanging by a thread, ready to topple out (window opens due to lack of AC - screen MUST be affixed properly in this case) tap has 2 small streams of water coming out of it, totally ineffective the fridge doesn't close properly because it gets caught on the uneven drawers, so it is easy to leave it open by accident the two "paintings" on the walls are about 1.5 meters apart and exactly the same wasn't able to get the safe open. Not sure if it's jammed or just there for looks? one shampoo, two conditioners the towels smelled super weird. Neither one of us could describe the smell.. not quite mildew not quite cooking. something strange and inbetween, but was quite strong, not fresh-smelling, and off-putting. bed smelled strongly of bleach

room service ($100) red flag: the receipt shows a different restaurant name than the welcome flyer and online website the food is extravagantly priced, and is incredibly disappointing steak was overcooked, full of sinew and fat, and impossible to eat with the plastic utensils which were haphazardly thrown into the paper bag. Seven forks and one knife and some spoons? Why? Felt like Stanley from that episode of The Office where he eats the steak with his hands. I couldn't finish it, it was disgusting. Came with a slap of mashed potatoes (maybe 2 tablespoons' worth) and some vegetables, all super disappointing. spaghetti was decent. nachos were gross. Completely unappetizing, tasted old, and you could pick up the whole tray of nachos by a single nacho because all the cheese is on the bottom and melted to the parchment paper like an unfortunate brick. all the food was cold. one of the two desserts was not the one we ordered. both desserts ordered were old; dry. The icing on the cakes was cracked and the bottom of one of the slices came off as one carboardy piece. Something Gordon Ramsay would creatively insult and send back to the kitchen immediately. beer was cold (only upside to the experience) got billed at the room door. Not used to this, usually it just gets added to the room bill in our experience.

breakfast eggs were cold even though they were on a burner. Someone forgot to turn it on? generally okay food layout. Bacon; eggs; cereal options; bread (toastable) with jams, butter, and peanut butter in packaging on the side; selection of three mini baked goods; a mini fridge with some fruit, and yogurt placed in bowls (weird?). Drink options were a juice machine, as well as coffee, decaf, and a small variety of teas.

Overall, a typical low-mid hotel experience marred with some annoyances that are clearly the result of carelessness and negligence on the part of the staff. Unlikely that we will...