Seasons bar and grill — Restaurant in Edmonton

Not normally the type to leave a review but wasn't exactly impressed with the restaurant in the hotel. They have signs boasting "Re-Opened Under New Management!" which perhaps should have been a red flag. I'll start by saying we had 2 meals here, supper on our first night, and the free breakfast in the morning and we are a family of 4; 2 adults, 2 children age 6 and 9. The supper my wife and i had, a clubhouse and a beef dip, were actually pretty tasty. They did not provide the kids menu for supper (which they have posted everywhere in the hotel) because they were "out of nearly everything." we were told. So we tried to order just a plain cheese pizza for the girls. The server seemed confused by this and looked to the menu saying "we dont have cheese pizza" and said something like "we can do pepperoni and take it off" which i realized after meant they didnt make ANY of the pizzas, they were just premade frozen ones. Ordering drinks, anything you couldnt point to on the drink menu was out of the question (we later heard another customer trying to explain how to make something simple) so we ordered thier "signature Ceasars" which was literally vodka, clam and tabasco (an insane amount of tabasco). I watched them make them. one of the daughters pepsi was very clearly soda water as the syrup bag for that pop must have run out. It took 10 minutes for them to bring us another drink. We were brought 2 club sandwiches and while we tried to explain its not what we ordered and one of them was taken away, another server came running out and snapped up both of those sandwiches that were for another table. All of this wouldnt have been so bad, it is just a hotel restaurant after all, but that meal for 2 sandwiches with fries, a 10" cheese pizza and 2 pops and 2 ceasars was just short of $100!

The complimentary breakfast was exactly what you'd expect. Flavorless scrambled eggs from a bag, undercooked sausages, mushy potatoes, cold toast. The juices were SEVERELY watered down (so much so that the daughters wouldn't drink them), but the coffee was at least hot and not too terrible.

The service for both meals was laughibly bad. Like making you wonder if you're being filmed for a prank show bad. Being new at something is fine, learning english comprehension on the job is fine, everyone has to start somewhere, but it's as though the servers were being trained by the worst waitress you've ever had. TWICE during breakfast, we observed the staff seating people at tables already occupied by others who had gotten up to get drinks.

I recommend skipping this place if you can, especially for the normal paid menu. Theres PLENTY of options close to the hotel, and while some of the items were good, it was NOT worth the price for a bunch of re-heated food. The complimentary breakfast is free. That's about all that can be said. Tomorrow morning, we are gonna go to the Denny's...

Entered before 8pm, ordered drinks and meal. Only 9 customers inside. 1 barstaff, 1 wait staff and 2 kitchen staff. Over an hour to get wings and roast beef dip. Food was cold, no utensils brought to the table. Left to speak with the hotel manager who said the restaurant is under a 3rd party owner. Called the restaurant manager who came in and we explained to him that with a booked hotel with 4 national sports teams in house that the restaurant was highly understaffed. With a completely sold out hotel for the next few days with these sports teams that the fault is with management for staffing. Over the next couple of days you need to communicate with the hotel on possible arrangements to gave enough staff to cover the abundance of customers. Manager agreed it was his fault. I commended him for owning up to his mistake. Off across the street to McDonalds, 5 minutes with a fully packed restaurant and had 12 staff on. Manager took care of the meal but, will see when check out will show if the meal...

Went here to eat and played vlts a little. Service was absolutely horrendous. Seriously... so the first time i wanted a drink i had to stand there and wait for the girl to look up from her phone long enough to notice. Other times i wanted to cash in a win slip and it took forever. When finally an older woman than that girl came and I figured she might be a manager..... she was even worse. Not only did she take my $20 bill for the beer I ordered but she left me standing there for 15 minutes until I finally got mad and shouted hey just loud enough for her to gear me in the next room where i could see she was. I thought she forgot about me... and she jumped up and yelled YES like I was the one being rude. She went and grabbed my beer and slammed it on the counter and gave me my change. I will never go here again. They do not care about customers. If i owned this establishment i would fire both of them as soon as i could. If i could I’d give negative stars i would. Completely...