Ramada by Wyndham Edmonton South — Hotel in Jasper Place

This review evaluates a recent three-night stay at a Ramada property, chosen for its proximity to a scheduled event. This assessment details the conditions observed, focusing on objective observations.

Upon arrival, the immediate vicinity presented a notable lack of upkeep, with visible evidence of illicit transactions occurring directly outside the entrance. The building's exterior conveyed a state of disuse, appearing largely abandoned, with the exception of an adjacent, shuttered restaurant and a highly active, uninviting liquor store. The overall cleanliness of the external areas was substandard.

Entry into the lobby revealed a similar lack of maintenance. A non-guest individual, possessing numerous personal belongings, was present within the common area, suggesting an unsecured environment. The interior displayed significant wear, and a distinct, pervasive odour was present throughout. Only one elevator was operational, and its interior surfaces exhibited considerable grime.

Despite the environmental conditions, hotel staff members, including those at the front desk, maintained a consistently pleasant and professional demeanor throughout the duration of the stay. No issues were encountered regarding staff conduct or service.

The general state of disrepair was unexpected for a property operating under a corporate affiliation such as Ramada (Wyndham Hotels & Resorts). Guest room access was complicated by an outdated keycard system; the provided keycards frequently demagnetized, requiring reprogramming on nine separate occasions. The staff consistently attributed this issue to proximity to electronic devices, a protocol seemingly unchanged since the early 1990s, despite the ubiquity of personal electronics.

The guest room itself exhibited poor hygienic standards. An unremoved, used coffee pod was discovered in the coffee maker's water reservoir. Furniture items displayed visible damage, including dings, scuffs, and residue. Carpeting was extensively soiled. The bathroom layout presented a significant design flaw, with the toilet positioned within inches of the bathtub, necessitating an atypical seated posture. The showerhead was positioned at approximately 6'0", which is notably low for a guest of 6'2" height. Housekeeping services were not provided over the three-day occupancy. The in-room television, a Roku TV, was not configured for service, rendering cable or traditional television unavailable. On-site food and snack options were entirely absent. The fitness center facilities were minimal and appeared non-functional.

In summary, the experience at this Ramada property was consistently unsatisfactory, ranking among the top five least favourable hotel stays in over thirty years of professional travel. The stay was fundamentally compromised by pervasive issues related to cleanliness, facility maintenance, and basic amenities, presenting a stark contrast to expected brand standards for even a mid-tier hospitality option. This will be my last stay at a property...

Well I want to share my experience here... I am currently in the Ramada and I had to switch rooms 3 times due to the pipes bursting in the first one and everyone in that area had to change rooms..

the second room..... they put me in had a broken door handle and it stayed broken since I checked in, the maintenance man tried to fix it the first day cause it flopped down but managed to only get it to hold half way up so to unlock the door you have to hold it up the door handle to scan the key card which was really tedious, I stayed in the room for about a month and nothing was done until 4 days ago a manager lady that came to my room to ask me about renewing my room noticed and she got them to switch me rooms so they can't fix it, telling me they will switch me back... Funny thing is after I checked out they didn't fix it and booked the same room to someone else after cleaning it.

The third room..... they put me in a room which was absolutely disgusting compared to the other rooms or any other hotel I been in, it was the worst because it has an overpowering smell of cat piss and think of like a dirty litter box that has never been cleaned 😫🤢 so I complain about the smell, begging them to switch me to a different room but they told me to endure for one night... 🤢😣 not long after going back to the room my oldest son vomited the first few hours cause of the smell and the air conditioning does work so it's really humid in here and smells like cat piss, I'm pretty sure they put me in *the room" that the other guests say has been making this side of the hallway stink, I have noticed the smell weeks ago as well and now I know which room it was 🤢🤢🤢 Its day 3 in this room and I can't take it, I have been begging all day everyday for them to change my room, And this morning the guy at the desk which was a nice guy said he can switch to a different one and he told me I just need to pack up my stuff and let him know so maintenance can come inspect the room and after I did that and went down to ask for the room when I was done loading up the trolley and now there is a different guy at the desk and he is telling me there is no rooms available but I called on the phone and asked for availability and they said there is rooms 😅 I feel like they put me in here on purpose cause I am paying for the room with an organization 😔... I really do like having a clean room and I take pride in having a room that smells nice but this room is depressing and gives me and my kids bad head aches that since we moved in here we have been leaving during the day just so we don't have to smell the cat piss 🤢🤢... This place was good and really decent until I got moved to this room now it is the worst experience I have had for staying in a...

Terrible experience at this hotel. we called directly to the hotel, five days in advance to book 1 room, for two nights. we arrived on the Friday and they had us booked with 2 rooms for 1 night. we obviously told them we booked for 1 room and two nights. the clerk said ok and proceeded with the check in. I assumed everything was corrected and signed/initialed all the places on the check in sheet. i never looked closely at the number of nights i was initialing. my mistake that I did not look closely when initialing. she said two nights were not a problem, so I assumed. we were at a conference all day on the Saturday and I missed a call on my cell from the hotel at 12:32pm. (only one call), I returned the call to the hotel at 2:30 pm, no one answered. we returned to the hotel at 8pm to find all our personal items taken out of the room and placed in the front desk office. the front desk staff who was the same staff that checked us in the night before gave us no explanation as to what happened. we obviously asked what happened as we clearly told them the night before we were booked for 2 night. we asked the same lady that checked us in if she did not understand us when we clearly stated to her we needed two night, she said yes. the other front desk personnel started dealing with the situation and printed off the check in sheet where it showed i initialed and confirmed 1 night. they said there was nothing they could do, the day shift staff were the one that did this. i asked for him to call the hotel manager, he said they have procedures they have to follow and said he cant. I asked for a refund on the 1st night for the mistake and the inconvenience and he refused. I said there must be a manager on call that has a cell phone for emergencies and escalations, he said no, they have procedures they have to follow. the lack of concern, customer service, cooperation, accommodation or care brought out frustration and fowl language from me. He then said he is calling security and asked me to leave.

It was clear that the hotel was fully booked on the second night, the check inn clerk made a mistake or did not know how to correct or deal with the situation when checking us in.

if the staff would have admitted to the mistake, taken responsibility and been more transparent, we would have been more understanding. but pinning us on mistakenly signed check in sheet was just not cool. we will never be returning to this hotel nor ever booking into another Ramada or Wyndam property. i will be sharing this negative experience with everyone i can plus any social media opportunities. i ask the Hotel management if handling the situation like this was...