Hilton Grand Vacations Club Tremblant Canada — Hotel in Mont-Tremblant

Honestly I was very disappointed this time staying in a 1 bdr 2 bath terrace location. Firstly, there are no working fireplaces, so the accommodation lacks ambiance. One would expect that Hilton would get the gas plumbing situation taken care of much faster, and or purchase electric fireplaces from Wayfair, that could be placed in front of the "black hole" where the non working fireplaces are located. On a cold fall evening, you want to cozy up to a fireplace. If all the fireplaces are non working, then cover them up with a decorative front, so we don't see something, that we cannot use. We had to find a tv channel with a fireplace, so we could create some ambiance in the living area. Secondly the furniture was all leftovers, Nothing matched, couch and two chairs, all felt like leftovers, and the dining table seemed high and the 4 chairs did not fit under the table. It was cold and the electric baseboards do not put out much heat. When my boyfriend grabbed the blanket out of the plastic sleeve in the closet and put it on the bed, the blanket was actually dirty and stained with something brown and crusty. OMG, seriously, blankets should be washed between customers and never refolded and placed back in the closet, in a plastic bag. The kitchen utensils were basic and when I tried to use the spatula to flip my eggs, I noticed the spatula had multiple tears and rough edges on the end. Who wants to eat plastic with their eggs. It would seem there is no quality control. No inspection of rooms, no laundering of fresh blankets, no one checking the kitchen utensils for wear and tear and literally these items should be thrown out. This is a Hilton, not a 2 * no name motel. Where is the Hilton standard of excellence? The walkways to the hot tub were very dimly lit, so be careful when walking after dark. Why would anyone want to stay in a Hilton, where it seems like, no one cares about a high excellence of service? The front desk was apologetic about the blanket and spatula. But if they actually do something about the situation is another matter. For the price we pay to be members, I expect a lot more from a Hilton...

The management of the Club could not accommodate our simple request to avoid our multiple moving. This is - in spite of 18 years of our Club membership and we clearly declared in advance to be ready for taking any kind 1 BDR with only requirement to avoid the room changing! But... They pretend it was impossible to offer us continuously any style/kind of 1BDR for our long term (9 nights) stay; but in reality it looks like they simply does not want, or do not care it happens! After we book our last staying and wrote to Cub, 3 other members of Club (our friends) did their shopr-term booking in parallel. Unfortunately, it was impossible to book our 9 days in one shot (unavailability) and we were obliged to do it like 2+2+5 nights (all for specifically 1BDR staying)! In result, now Club obliges us to move 3 times with all our stuff and 2 small children because of 3 bookings... This convert our vacations into hard temptations and destroy all pleasure of staying. Especially - because every moving eats particle whole 1 day of vacation and gives so much stress...||||Honestly, to avoid that issue, we asked +/-2 weeks in advance to keep our family in the same room: we were OK to accept the cheapest or worst available room! Thereby we plead again the management or whoever overviews the comments, to hear us and make sure we do not move 3'd time tomorrow!!! We hope the long term members must have at least some chances to be accommodated or to expect more Club's cooperation in similar case! Until now, we had never so negative experience in Club before; event though some extraordinary situation happened also... Hope, this time it was a simple misunderstanding, our issue will be fixed properly tomorrow and let believe it will never reproduce again! ||Please work with the management of the Club and/or at the Reception Desk to avoid this type of issues in the future: some softness will serve for better for every side of this issue... ||Cordially, Lilia S. - wife of Igor Volokhov, member of the...

This is the first time that we stay an a place owes by Embarc. We were offered an amazing deal, the catch was that we had to listen to a presentation for two hours.

When we first arrived, we were faced with a very old looking, extremely used carpet (not the type found in 5 stars. Other than that the unit was equipped for 4 guests (plates/cutlery/mugs/glasses/seats at the table). The decor is very shabby cottage, not what we are used to but..we did got a good deal.

The front reception ensured that you are fully aware of the amenities offered. The WiFi has a good speed, the view is amazing if you're in a second floor.

At the presentation, they explained their timeshare options, we felt very pressure because we had to make an desiccant on the spot (it's not easy to 30000$+decision in a few minutes). Then, there's a very friendly lady who comes in the make a counter offer if you decline. As soon as you make the decision not to sign up with them..they send you off (they no longer have anything to say to you).

Well, I'm not sure this option is for us. The only thing they can improve is on their pillow which are super thin and uncomfortable..the good is that there is a washer/dryer...