Tremblant Information Center — Attraction in Mont-Tremblant

Sorry This review will be long but I feel like I have to share my experience for visiting the village.

First of all, the gondola to the top of the mountain is dangerous!

While returning from the mountain to the ground, my mother attempted to take a picture through the windows on the gondola door. To our shock, the door suddenly opened. My mother, who was standing by the door, along with my 3-year-old son, was at risk of falling out. Fortunately, my friend reacted quickly and pulled my mother back, while my father held my son, preventing a potentially catastrophic situation. The door closed afterward, but it did not seem to fully lock.

We were all shaken by this experience and remain deeply concerned about what could have happened, given how far we were from the ground. The cabin number was 33, and I can provide pictures if needed.

Secondly, I would like to express my disappointment with the service we received at the ticket booth. Despite clearly stating that we wished to purchase four adult tickets (which was witnessed by members of my group), we were overcharged for Six adults tickets. When I returned to the ticket booth immediately to request a refund, the staff member who sold us the tickets was attending to other customers. I approached two other staff members who were not busy at the time, but both declined to assist me and instructed me to wait for the original staff member.

When we finally spoke to the staff member who sold us the tickets, there was no apology for the error, and he was failed to issue a refund or provide a receipt. This lack of resolution and customer service is disappointing, especially given that your company caters to many tourists.

We then had to come back to the village the next day and seek help from the information center. They informed us that while they could see the return of two tickets, the total amount had not been deducted. They proceeded to help us issue the refund. we do appreciate their assistance.

However, it would be beneficial to have a screen facing the customer to confirm the order before payment and train the staffs better to avoid this kind of situation.

We hope to return in the future, but improvements in customer service...

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