Hôtel Quintessence — Hotel in Mont-Tremblant

We enjoyed our stay at Hotel Quintessence. It's a small hotel with very friendly staff. The front desk staff, valets, housekeeping teams and morning breakfast employees were so kind and welcoming. The hotel lobby is small, but functional. The hotel has an outdoor patio as part of its restaurant and a lovely pool overlooking Lake Tremblant (though pool seating was not always available which kept us away from the pool one afternoon). One can rent kayaks from the hotel and leave from their dock. (The hotel helped us to rent a pontoon boat from a nearby company which we highly recommend.) ||The hotel is located across the street from the Tremblant ski area. So it's a very easy walk to its fantastic shops, restaurants and, of course, skiing. (During our summer visit, we loved taking the ski lift to the top of the mountain to take in the stunning views.)||The hotel room at Quintessence included a welcome note from management and a delicious box of chocolates. We also enjoyed the free bottles of water which were in the room each day. We were lucky enough to receive room 303 which we feel is the best at the hotel. The view is outstanding and it has a covered balcony on the third floor. The location is quiet and the size of the room fantastic. There is an immense living room with vaulted ceiling, french doors into an attractive bedroom, and a giant closet. There are pocket doors which (mostly) close to block the bathtub and bathroom area. (Luckily, the toilet is in a separate room off of the bathroom so one can use it at night without waking up one's partner.) The bed was very comfortable with high-end bedding. The room was also perfectly clean!||Our hotel package included breakfast which we highly recommend. It was stellar! (My husband highly recommends the eggs benedict and french toast.) Valet parking was also included, though after tipping, it was likely the same cost as the public parking lot across the street which I believe was $45/day.||The downsides of the room were minor - decor was a little dated, some knicks in the wood base molding, squeaky french doors and rooms that could use more lighting (especially the bathroom and shower). While the hotel is not at a Four Seasons level, it provides enough of a luxury experience (and a stunning view) that it can be easily recommended over the nearby Fairmont (whose lobby and common areas presented and tired and chaotic).||We would have rated the hotel as a "5," despite the minor downsides mentioned, were it not for our disappointing dinner experience. ||The atmosphere in the restaurant at dinner was so different from the relaxing breakfast scene. In the evening, the mood was tense and stressful, with restaurant staff literally running breathless from bar to table to kitchen. The staff seemed so very overwhelmed; I thought our server was going to cry due to the stress. It took 20 minutes to be served a beverage; there were mistakes with the meals; and the food was just satisfactory. The negative atmosphere at dinner was palpable and its stressful environment so contagious that we just needed to leave. We arrived at the restaurant so content and relaxed, but it made us feel so stressed that it impacted our view of the hotel overall (and reduced our rating from 5 to 4 stars). I am hoping this restaurant experience is not usual and that perhaps they were just short-staffed, but there was truly no happiness in that restaurant that night; and that's a culture issue; perhaps a tyrannical manager/chef who keeps employees feeling stressed and afraid? My heart went out to the restaurant staff. (In contrast, the dinner at La Brasserie Des Mercenaires - about a 15 min. drive away - was such a joyful environment and deliciously memorable).||So, in sum, we recommend the hotel (and room 303 in particular, though any room on the 2nd and 3rd floors would be fantastic if you wish a large room with a view) and we loved the hotel's breakfast, but avoid the...

It’s my growing family’s tradition to go to Mont-Tremblant for my birthday. This time, it was different we not only celebrated my birthday but I got a much deserved baby moon getaway.

When you first arrive, the concierge meets you out of your car and brings your luggages in and after you give him the car key he parks it. He brought us to the reception desk and the agent was very friend and informative, we asked if we could have the top floor and she said “we have arranged for a top floor room already” as she gave me the key.

The concierge took us upstairs to our room, also letting us know of the hotel amenities. The concierge opened the door to our room and let us in.

Once you enter the room, there’s jazz music playing in the background and a personalized note, greeting you. The key to the mini bar are provided when you arrive by the front desk. There’s a modern coffee maker with some coffee pods and the mugs are in a heated drawer. While your exploring your room, the concierge is making the fire.

The room was elegantly decorated with some touches of rustic chic. Our room was open concept so you could have a relaxing bubble bath while enjoying the view. The washroom is set up with everything needed (mouth wash, shower caps, soap, shampoo, conditioner and body lotion+ There’s a nice tub with jets and a luxurious shower. The floor is heated for your convenience and to access the toilet just open the door (better for privacy). The room is well equipped, there’s lots of outlet and the clock can charge iphones, there’s s steep and a tv but since we went there to relax we did not turn on the tv at all. The bed is super comfy (king size) andnit come with a cotton duvet (+duvet cover). The pillows are all down and there’s extra pillows in the closet.

There’s snacks at the snack bar but obviously it’s to be purchased. So snack on at own risk, there’s vodka, wine and champagne but just imagine the price tag).

We used the restaurant and their customer service is on pointe, everyone is so knowledgeable of what the kitchen carries and of their wine/alcohol/cocktail selection. We were treated like royalty and most definitely will come back.

Some people might not like the decor but it’s probably because it’s their first time visiting Mont-Tremblant and are not too familiar of the decor over there. I cannot express any further how much my husband and I loved our stay. The hotel emailed me to follow up on our visit and I just told them that we will come back in May to celebrate our wedding anniversary and our baby.

A big thank you to the staff at the...

We had a dinner reservation at the hotel, which we made several months in advance. When making the reservation, we were not asked about our seating preference. Upon arriving on time for our dinner, we requested to be seated at a particular table that was vacant, but the host refused, stating that the table was reserved for another guest. This was quite disappointing, especially since we had made our reservation well in advance and no indication was given that certain tables were reserved exclusively for other patrons.

As a result, we canceled our reservation for the remainder of our stay and left with a bad impression.

Why the Restaurant Manager’s Decision Was Wrong:

The manager's decision not to allow us to sit at the table of our choice was unreasonable for several reasons:

Lack of Transparency: We were not informed of any specific seating restrictions when we made our reservation months ago. If certain tables are reserved or prioritized for other guests, that should have been communicated to us in advance to manage expectations.

Guest Experience: Customer satisfaction is paramount in the hospitality industry, especially in a hotel restaurant where guests may be looking for a particular experience. Denying a reasonable request for a vacant table undermines the guest experience and can lead to dissatisfaction, as it did in our case.

Poor Reservation Management: If the table was indeed reserved for another guest, better reservation management could have ensured that all guests' preferences were accommodated. Given that the table was vacant upon our arrival, there was an opportunity to be flexible and enhance our experience, which the manager chose not to do.

Negative Impact on Business: By refusing a simple request, the restaurant not only lost our business for the rest of our stay but also potentially damaged its reputation, as negative experiences tend to be shared more widely among other potential customers.

Overall, the manager's decision appeared inflexible and inconsiderate, leaving us with a negative impression of an otherwise anticipated...