Residence Inn by Marriott Mont Tremblant Manoir Labelle — Hotel in Mont-Tremblant

The pros.|The hotel is very conveniently located a short walking distance to the cabriolet and at the base of the pedestrian villiage. We found the front desk staff to be helpful and friendly. The breakfast was one of the better of it's type we've had- the usuals- eggs, bacon, sausage, french toast sticks, cereals, yogurt, oatmeal. They also had fresh orange slices, apples or bananas, hard boiled eggs, quiche-like things, sliced cheddar, bagels, bread and english muffins (whole wheat options would have been nice), sweet bakery bread (banana nut?, blueberry). As someone who can't have milk I really appreciated the oat milk and the coffee was pretty good. There was a filtered water dispenser in the common area which was open at night as well. The beds were comfortable and clean. Cleaning staff did a good job cleaning the rooms, sometimes the lobby seemed dirty but I imagine it's hard to maintain a hotel when people are walking around in ski boots. Water pressure in the shower was good and there were shampoo etc dispensers mounted on the shower wall. Although we didn't cook in the suite the kitchen was decent- big fridge, basic kitchenware, microwave, and dishwasher. The hot tub was great for apres-ski. ||Cons:|Info in the rooms about the village/restaurants/mountain would have been nice. There was none. The night we checked in, the hotel lobby was disgusting- garbage on the floor and dirty cups and napkins on the coffee table. While it was clearly left a mess by other guests, no one seemed in a rush to clean it up and it did not make for a great first impression. Rooms themselves were ok. Seemed recently-ish updated- suite entrance floor not in great condition but again...ski boots. Couch cushions and chair bases were wipeable and clean, but the dining chair backs were stained and the shower walls could have used some grout cleaning. We stayed in a 2 bedroom suite which was a little small for our 5 person family. The downstairs bedroom did not have a lot of space- it was tight with 2 full sized beds and a dresser in there. One floor lamp and a wall light between the beds provided minimal light. The upstairs bedroom was much more spacious but also dark and could have used another lamp. And if you only have one floor lamp WHY make the shade black so that it lets in even less light?? They really need to have more spots to lock up skis outside the hotel. It was a pain to shlep them down to the sub parking level because the front ski lockers/rack was full. By April the snow on the path to the hotel was gone and after walking from the cabriolet to the hotel on pavement in ski boots carrying equipment it would have been much nicer to lock them up out front.||All in all we had a decent stay. I would rate it a 7.5/10 and...

We are frequent guests of the Marriot Residence Inn Manoire Labelle at Mont Tremblant - coming from Montreal for weekend ski trips. Usually everything is great, but I wanted to highlight our recent stay, March 1st - March 3rd, where things went slightly awry - yet the manager, Kevin Alouini handled the situation well. It started with an incorrect online booking on our part through my Marriot Bonvoy membership. For whatever reason we made the mistake of taking 2 x Standard queen rooms, with one room booked using Marriot points and the other paid for on credit card (grandparents were accompanying us on the trip and using the second room). Normally we always book an upgraded suite, with a full kitchen and eating area (in order to eat meals in our room with our kids). It was only when we arrived at the hotel and checked-in that we received the bad news that we hadn't actually booked the larger, kitchen-fitted rooms. And even worse, we were told the hotel was essentially fully booked due to the Quebec school spring-break period - so, no chance at getting an upgraded suite room. My wife (who had made the initial online booking) was really upset (and distressed), both at the situation and at herself for not realizing the error earlier. Luckily, the hotel operations manager, Kevin Alouini was on hand to help us through the issue. Kevin was calm and kept us nicely informed as to what had happened (that is, the error was on our side, not the hotel). Kevin worked hard to find us an upgraded room, with a full kitchen. In the end, Kevin was able to put us into an upgraded suite, for the standard cost of the upgrade (which is completely reasonable given the situation). We appreciated Kevin's professionalism in dealing with our situation, especially given that initially we strongly believed that the hotel had made an error with our booking (as opposed to the error occurring on our side). Thank goodness Kevin remained cool and calm, and stayed with us for the better part of an hour while we connected directly with Marriot Bonvoy to better understand what happened. After everything was figured out, Kevin came through in a big way, by finding and offering us the upgraded suite with kitchen. Until that point, we weren't sure if we were going to stay the full three days, and absorb outside meal costs in the Tremblant village and waste the food we had brought with us for meal. In the end, our ski weekend was back on track, and everything at the hotel was great. Kevin deserves a big thanks, and Marriot should consider themselves lucky to have such a great manager on - hand for their guests. ---see you next...

This could have been a 5 star rating but lack of caring and a bad experience at the end tarnished it, reducing it to a 3.

I will speak of the staff that I encountered.

1 - Dominique is excellent. Caring and a great communicator. She went the distance to explain the hotel, the resort overall, timing of events. When she found out that I was an avid cyclist, she even gave me great details of the bicycle paths and how and where to navigate them. Using her information I had the best ride of my life! She is a caring individual who made our stay very special.

2 - Laurence very nice lady, pleasant, caring empathetic. I witnessed a difficult situation that she handled with grace.

3 - Kevin “ the daytime front desk guy”. Was cordial, pleasant, informative and helpful.

4 - Paule, every business need a Paule. She is efficient and effective and I’m very sure that the hotel runs very smoothly with her as a manager but she comes across more authoritative than welcoming. You definitely know her boundaries as she lets you know. I will give her great credit for explaining to me the negative reviews that the hotel had and when she knew those areas were important to me she made sure that the room we got hit the mark and met my expectations. I thank her for this.

5 - Doris was very friendly, helpful, cheerful and always asked “was there anything else that she could help with”.

This would have been a perfect 10 out of 10 trip but these incidents tarnished our stay. 1 - The bed was uncomfortable so much so my shoulder still hurts from that experience. Sleep is very important so this aspect should be looked at carefully. Paule explained that the beds were only 5 years old and were medium firmness, nonetheless I didn’t sleep well.

2 - Another aspect relating to sleep is on checkout I usually get a 12 pm checkout but even after making 4 requests I was denied. Paule told me to get up and ask in the morning which I did, the morning guy told me that if I was platinum status he would have done it for me but because I was silver elite he could not. I texted the chat and it was still no.

At 10.30 am when my wife and I left the room to load our car we were locked out and had to wait for someone to come to let us in.

The guy just laughed at me in my face when I expressed that I was not happy and said have a good day.

The room crew were nowhere near our room when we left giving us an extra hour would have been inconsequential to them, but very much so to us.

Needless to say that this whole incident infuriated me!

What I would have given as a rating 10 of 10 became a 6 or 7 because of the...