Twin Peaks Resort Whistler — Hotel in Whistler Resort Municipality

My parents have a time share here and we've been coming for years during both winter and summer. We have always enjoyed the stay. The location is right across the street from the grocery store which is at the tail end of the village, making everything easily accessible, but much quieter than staying in the village where the late night bars and clubs are. The rooms are always well upkept and comfortable. They recently updated the lobby/hot tub area. They put out new comfortable furniture on the private porches this summer as well which we enjoyed sitting on. In the winter the fireplace is a favorite too. We like the hottub and using the community grill to cook meats. The kitchen is well stocked. I would note that though the heating in winter is great, there's no AC so it can get a bit stuffy/hot inside in the summer, so we usually keep all the windows open to allow a little airflow in the summer. The staff has always been curteous. The underground parking is tight, but secure and has a bike rack. The updated the lock security in the last...

I stayed at Cascade Lodge (it was great there), but had to check-in at Twin Peaks Resort. When my family and I walked in, the lady at reception was extremely rude to the guests before us. She was angry because a few cars were parking in the area that said 15-minute parking for check-in, instead of parking underground where guests normally park? I think if a sign says it's okay to park for check-in, then it shouldn't be a problem... not sure why she was flipping out at them.

When it was my turn to check-in, I told her to charge the damage deposit on my credit card, but parking I would pay in cash. She seemed a little annoyed that I wanted to pay them separately, but at least I paid in exact change.... fast forward a week later, it turns out she charged both fees on my card. Caused alot of problems for me as I had to spend hours on the phone trying to call the resort, card company, and Elevate company just to fix this issue that was entirely avoidable if it hadn't been for that one...

The rooms look nice at surface level and are well decorated and cozy. Touted to be able to host 6 people but it would be troublesome as our group of 4 (one couple and two singles) felt a bit cramped. The laundry door fell off the hinge when we brushed by it. It was quickly fixed by the staff and the guy fixing it was nice. There were also a few dirty spots that we ran into. The drapes in the guest room had something on them and a whine cork was left under the bed. The pool and hot tub was closed (despite being full of water and the water feature was on) for our whole visit with no explanation. We brought two cars and we were only allowed to park one on site despite copious open spots in the garage.

Overall a nice place to stay but had an unfortunate number of...