Hotel Plaza el Bosque Ebro — Hotel in Las Condes

We checked in Sat Jan 20 for a weeks stay in Santiago. The weather was in the 90's F all week. The hotel room was warm for the first few nights but on Wednesday night our room got so warn we could not sleep. We spoke to management expressed our concerns and they told us they would address it. Thursday evening the room was comfortable all night. Come Friday I guess they thought we left or something. The room got uncomfortably hot again. We called down and they did nothing.

Here is the breakdown.

The hotel maintenance staff checked our rooms air conditioner twice and proclaimed zero mechanical issues with the unit in our room. We asked some technical questions and this hotels AC units run on "chilled water" Which means all the room units are cooled by centrally distributed cold water. We asked if the chilled water system was turned down or off at night and the answer was yes.

So my big issue is same room, same AC unit, same weather outside. Why do I have different temperatures in my room? I think we can all surmise that answer...

It was not all bad, Water pressure in shower was good, location was good, free parking, staff was nice but their hands were tied by management on our AC issue. One person even offered to buy us drinks, they felt so bad we were getting the short end of the stick.

However, more bad... Bed sucked (soft), Breakfast had same items every day. Elevators were very small and one of three was down for maintenance 5 of 7 our days there. Toilet clogged if you flushed one tissue down it!!!

My advice, Don't stay here. There are plenty of other hotels...

Worst checkin experience ever and I often stay in budget hotels as well. Here the staff was unhelpful not to say borderline rude. After explaining that my card would have to be charged in US dollars to not pay the extra 19% tax for non foreigners it was yet charged in pesos including the extra tax. The same card was used multiple times in Chile before and staff was even surprised to see a foreigner having the option to choose between CC and debit card options. Upon noticing I asked for a refund and to use a different card which was declined stating debit cards could not be refunded. Room (executive suite, 9th of 17 floors) is fine, just missing a TV in the living room and wine glasses in the kitchenette but it's obvious why the last TripAdvisor sign I saw was from 2019. It's getting tired. Also a roughly 7x7m pool for a hotel that size with families staying even midweek is a bit of a joke. Also no changing facilites at the 17th floor pool. Toilet and shower, yes, but nowhere to change into swimwear, so you have to lock yourself into the toilet or shower. Cleanliness seemed fine, breakfast area on the 17th floor looked nice and I'm optimistic this will live up, considering previous breakfasts in Chile. If not...

Located in walking distance from Mall Costanera Center (or Gran Torre Santiago) and subway Tobalaba station, this hotel was quite convenient for my business. As Santiago public transportation system seemed good, this hotel is probably convenient for tourists as well. Front staffs were kind and welcoming and spoke good English. The room was large enough and well cleaned. Housekeeping was... well, I do not say it was bad, but they seemed a little careless. I guess they just planned to put pillowcases on later but forgot about it. It did not cause any real inconvenience. By the way, I do not know if it is common in Chile or not, but their shower had two handles (knobs?) and the right was for water tap and the left was for water temperature. When I turned the left handle, nothing happened, and when I did the right handle, only cold water was showered. I did not know how I could take a hot shower for a while. It turned out I could just used the left handle to adjust the temperature, you know. It is obvious once I notice it, but I seriously considered if I should call the front desk or not at that time. (I am happy I noticed how to use it before...