Hotel Casa Lyon — Hotel in Providencia

there was no water||okay, that might be just a temporary unforeseen problem.||however, the hotel did not provide any alternative for the guests (such as providing bottled water, giving you a voucher to buy water, giving a discount, or simply - and at least - apologizing. the hotel did none of that).||this problem went through three days. the staff always lied saying that the water would come back in 20 minutes, and it never did. nor could me and my boyfriend plan ahead for going out, since we could not know when we would be able to brush our tooth, take a shower or go to the bathroom.||there was no prior notice that the water would be cut nor the staff did anything to help the guests deal with that circumstance.||apart from it, the bathroom was extremely small. one should open the door, then get into the showering spot to be able to close the door and access the toilet. the towels provided were stinky and the room service was not done regularly. breakfast is also a letdown - no fruits, cold bread, although the coffee itself was not too bad.||the hotel is well-located though, near the metro and a beautiful park. anyway, there are many hotel options in the area, and I would certainly recommend anyone to go look for a room...

Good location, just a few blocks from Parque Bustamante metro (subway) station. Within easy walking distance from a quite a few good eateries.||||Small but comfortable bedroom and bathroom. Our room was quiet except for incessant barking neighborhood dogs that yapped most of the night. Breakfast was simple but adequate.||||Front desk staff were welcoming and helpful when we first arrived but were not quick to fix some issues (e.g. it took several requests to change a burned out light bulb). In our room was posted the "Policy of the Hotel" which stated that rooms would only be cleaned between 12 noon and 2 pm. On our first two days here, our room was cleaned when we returned in the afternoon. On our last day, we left the hotel at 9.30 am and returned at 3 pm to find our room not serviced. The receptionist said when we went out "later" we could have our room serviced but we insisted on prompt resolution...

I arrived in Santiago on April 16th and stayed for 1 week. I made my reservation throught decolar.com and just had 1 review about Hotel Casa Lyon on booking.com and tripadvisor. The price was good and location seemed nice.||As soon as I arrived at hotel Casa Lyon I loved it. Totally new, beautiful and cozy. ||The bedroom is big, with a huge bed and the street where it is located is super silent.||The hotel is 5 minutes walking until Parque Bustamante subway station and totally secure at night. You can go walking to BellaVista Neighborhood, where the nightlife is incredible||The receptionists are amazing and gave me all informations I needed during my stay. From tourism tips to daily activities.||I totally...