Hotel Canton — Hotel in Guangzhou City

We had booked this hotel through TRIP.COM which i now regret using.||||My company staff and myself stayed at this hotel this past weekend.||The room is old and so are the furnishings and the bed was hard.||Though for the price we paid and the location which is absolutely great we were satisfied with the hotel.||But the stay was made worse by the Assistant Manager Mr Chi who was on duty on Sunday the 5th May evening when we checked out.||We requested for a big metered taxi as we were 4 people with 4 bags and the concierge arranged it for us. However when the taxi arrived, this assistant manager came out of nowhere and told us that the taxi would not go by meter and we had to pay the fixed rate of Rmb 280 which was more than twice than Rmb 120 which we paid from the airport also on a big taxi.||When we refused the taxi as this rate was not informed to us when we asked for the hotel to call the taxi for us and asked him to call 2 small cabs instead - he REFUSED saying that we would have to go to ground floor and call them by ourselves.||I refused and told him that this was a mandatory service provided by the hotel and he would have to call the taxi for us.||He proceeded to tell us that we now had to pay Rmb 20 to the taxi that had already arrived and the 2 new taxi would take 30 minutes to arrive. This i knew was a lie and with time constraints - i decided to take his name down and take his picture which again he refused.||I told him I would complain strongly to the hotel management about this TAXI RACKET SCAM that this rude despicable Assistant Manager MR CHI was running in this hotel.||||So that was my story - beware of taxi scams even in big 4-5 hotels whereby even the manager level personnel can get involved.||||A good trip ruined !!! Will not...

As highlighted by many of the reviewers, the service staff at the ground level lack the "warm reception" of a normal 4 star hotel. The only saving grace will be finding extra tissue boxes in my room (without me asking for it) when the housekeeper suspected that I was having flu from the pile of tissues in the bin during he housekeeping duties. ||||I was expecting more for the breakfast as it cost 90rmb and find it to be average at most. The rice noodle roll was tasty nevertheless. ||||I enjoyed the massage provided at level 7 which was really worth the money as it alleviates all my soreness from walking. Cheapest leg massage package cost at least 118 RMB. ||||Even though it is located near to 海珠广场 Haizhu Square (line 2 and line 6), the distance from the train station to the hotel took quite a while especially if you are coming...

Location of the hotel is very good. Walk down to hotel lobby, it is tourist spot of Beijing road (shopping).|However, it could be due to southern China culture. The service is poor based 4 star rated hotel. Lack of smile, greeting. Imagine having breakfast at the hotel restaurant and someone is sweeping the floor beside you and your food.||Talking about breakfast, the choice of food are limited and not seem like 4 star hotel. They don’t even serve croissant, just normal slices of white bread. ||If you look for hotel that near Beijing road (one of the tourist spot) then this hotel are recommended but don’t expect 4 star rated hotel services and breakfast variety(I compare this with holiday inn - city centre hotel in Qingdao, China during...