Sohotel Hong Kong — Hotel in Hong Kong

Our room's kettle was not working, so we called the reception. Immediately, a housekeeping staff came to verify the matter, went to change the kettle and tested on the spot to ensure it was working. Thanks for responding quickly to our feedback.Another incident that struck us was we forgot to take disposable chopsticks for the cup noodles that were brought from a convenience store. I called the reception to request chopsticks but did not have them, instead asked if the fork was ok, I gladly said ok. The staff not only brought a fork but also a plate as well. It was thoughtful of her.Lastly, it will be good to inform about the walking space in the classic room, not just making a comparison between the bed and view before checking in. To me, I visualize the classic room as small but still have enough walking space for 2 people between the wall and bed. It was only after entering the room, I realized it was really small. I didn't want to go through the hassle of changing rooms by doing the paperwork so decided to stay put in the classic room. Overall, we had a good stay. Thanks for remembering to give us different breakfast set daily. The last day was the best as the food was...

DO NOT STAY HERE! Read the reviews on Expedia before staying at this hotel! There are much better hotels to stay in Hong Kong. ||||I made an error of booking the hotel for the wrong month and immediately tried and changed the reservation. I dealt with Expedia and the hotel would not change the dates "stating that this is part of their policy". I dealt with Sherman, the hotel manager at the SOHotel and she presented well and I honestly thought that she wanted to help me figure out a solution. Was I ever wrong. She is the most deceitful manager I have ever come across in my travels. She blamed Expedia, she told me she was speaking with other managers (which never happened), and she was supposed to discuss a solution with me prior to me leaving. That also did not happen. Instead she avoided the conversation and conveniently showed up late for work that day, after I was scheduled to leave for the airport. ||||The hotel presents itself at a reasonable rate, but don't be fooled, you will get what you pay for. I will never stay at this property again and hopefully this review helps other from making a big mistake on...

DO NOT STAY HERE! Read the reviews on Expedia before staying at this hotel! There are much better hotels to stay in Hong Kong.

I made an error of booking the hotel for the wrong month and immediately tried and changed the reservation. I dealt with Expedia and the hotel would not change the dates "stating that this is part of their policy". I dealt with Sherman, the hotel manager at the SOHotel and she presented well and I honestly thought that she wanted to help me figure out a solution. Was I ever wrong. She is the most deceitful manager I have ever come across in my travels. She blamed Expedia, she told me she was speaking with other managers (which never happened), and she was supposed to discuss a solution with me prior to me leaving. That also did not happen. Instead she avoided the conversation and conveniently showed up late for work that day, after I was scheduled to leave for the airport.

The hotel presents itself at a reasonable rate, but don't be fooled, you will get what you pay for. I will never stay at this property again and hopefully this review helps other from making a big mistake on...