YOHO Treasure Island Resorts World Hotel — Hotel in Sé

Overall Experience:Overall, the experience wasn't recommendable for a supposed 5-star hotel. Issues began prior to arrival.Policies and Charges:- Strict policies with no room for negotiation, even in exceptional circumstances like travel disruptions due to the flooding in Guangzhou. We either had to pay a cancellation fee, or forfeit the entire booking which is ridiculous. - A high deposit of 4000 MOP was required, an excessive amount compared to other 5-star hotels.- Room allocation didn't meet expectations; despite booking two rooms together, they weren't adjacent, and upgrading was necessary to obtain such rooms. Misleading and money-grabbing policyService:- Check-in staff lacked warmth and courtesy, focusing more on reciting policies rather than welcoming guests.- Breakfast staff were reported to be rude, which is not acceptable for a high-end establishment.- Some positive interactions were noted with bellboys, but these were overshadowed by other negative experiences.Amenities:- Various issues were encountered, including faulty remote controls, toilet doors unable to be closed tightly and fridges that are not even cold- Access to amenities like the swimming pool was restricted and you only can enter if you’re wearing swimming costume, which felt unreasonable for paying guests who wants to check out the area/take some pictures.- Thin room walls led to disturbances from neighboring rooms. Prepare to be awoken by slamming doors, beeping noises throughout the night if you’re a light sleeper.Location:- The lobby was unattractive and cramped, lacking the expected grandeur of a 5-star hotel. Even the surrounding 3 star hotels have larger and nicer lobbies. - While the hotel's proximity to a bus stop was a positive point, it didn't make up for other shortcomings.Cleanliness:- The cleanliness standards were subpar, with noticeable stains on the marble floor and window seat.- Despite being a newly opened hotel, cleanliness wasn't maintained adequately.Breakfast:- The breakfast variety was limited and repetitive over the four days of stay. The same few dishes was served throughout.- Lack of live cooking stations and you can only choose from 2 dishes for the “live cooking”, which took very long to serve.- Cleanliness issues extended to the Chinese restaurant adjacent to the breakfast area, where there was a fly in our food, at least they offered to change to a new one for us.Overall Conclusion:- I would not...

The hotel's location is simply unparalleled. It is located in the center of Macau, providing unparalleled convenience. Whether you are a business traveler or a tourist, hotels located near major attractions, commercial centers, and public transportation are an ideal choice. What impressed me most was that I could easily and quickly reach the must see attractions in this city.The hotel is brand new. The attention to detail in maintaining cleanliness is evident. From clean sheets to spotless bathrooms, every corner of the room has been meticulously cleaned. Room service personnel deserve special mention as they are committed to ensuring a hygienic and comfortable environment for guests.One of the most prominent features of this hotel is its stunning infinity pool. The scenery of the swimming pool is breathtaking, offering a panoramic view of the city skyline. This is an ideal place to relax after a long day. The swimming pool area is well maintained, equipped with comfortable lounge chairs and a peaceful atmosphere, adding fun to overall relaxation.Daniel at the front desk was very helpful, his warm welcome and sincere friendliness set the tone for my stay, providing valuable insights into local attractions and dining options. He actively resolves any questions and ensures smooth check-in and check-out procedures, which is truly commendable.I must say that the hotel exceeded my expectations in multiple aspects. My accommodation at YOHO Treasure Island Hotel was simply fantastic. The superior geographical location, spotless cleanliness, luxurious infinity pool, and excellent service from Daniel and other staff make this hotel the first choice for anyone visiting Macau. I strongly recommend it and look forward to...

The place tried too hard to be grand but failed to deliver on its promise.  Although the staff is very enthusiastic and tried to be helpful, but they lack the polished training that one would expect of a world class establishment.  As one enters into the hotel, you have to navigate a windy corridor that is less than grand to the elevator to get to the 2nd floor reception.   The check in process was chaotic.  Again I don't blame the staff but the lack of apparent training or established process.  The gym is one of more lack luster one that you would find in a discounted hotel with a very small picking of equipment.   The locker room and sauna are no better. They are small and cramped.  The Galeries Lafayette shopping area design is less than luxurious and more of some strip mall in some backward neighborhood.  There are holes in the carpet that everyone ignored and the layout is awkward.  The room does offer an unobstructed view of the bay which is only saving grace.  The room design tried to be luxurious.  After close inspection, there are many missed opportunities.  The bathroom counter top does offer double sinks but it is so narrow that there is hardly any room for your amenity bag.  The shower fixture came right off on first use.  I have to screw them back myself.  Finally the apparent lack of sound proof is evident when you can hear your neighbors from above, left, right and in the hallway.   So if you are a light sleeper, you will be entertained all night long with the conversations and footsteps all around you.Overall the design and layout of the whole hotel is awkward and not at all grand.  The location and the brand have so much potential but it failed to deliver on...