Grand Emperor Hotel — Hotel in Sé

Firstly, we got upgraded to a suite, which was really sweet. Secondly , they used loads of marble, which was incredible. The size of the suite was about 1000 +- 100 square feet, which was spacious enough. There was an abundance of free water, and the linen and duvet was very comfy , the jet stream bathtub was a bonus and the staff were immaculate. However, since it was in the middle of the city, there weren’t much view. Being on the top floor, the water pressure was decent for the shower but took eons to fill the tub. The mattress was able to provide adequate support for now, but much alike my old girlfriends, with time has lost some of its firmness. The aircon in the bedroom also created ghost sounds which would has been a nice touch in Halloween. As far as I know though, when the hotel was build the aircon was installed by one of the most respectable aircon company in Hong Kong, guess that everything ages. The chair with the foot rest wasn’t ergonomic and the coffee machine, much alike my firm young beautiful friend, who is also a gambler, just doesn’t know when to stop. I tried a session of hot stone therapy at the Thai Spa on the 20th floor, around 900 mop for 90 min, my therapist was 601, and it was better than most spas I have had in Bangkok. What’s interesting though was how they mixed up the gender sign on the male toilet, guess that when it comes to gender issues the Thai ain’t too keen about it. The Chinese restaurant was prompt in making their dishes , and the char siu was tasty, though not nearly the best that I have tasted but was good for its price in terms of quality and quantity. The fried vegetable was up to standard, but the crab meat stew was rank. All in all, I was grateful that they upgraded us, the staff were wonderful people, and the hotel was good for its price and convenience of...

Location is very accessible from the bus stop, checked in was ok but we ask for assistance for the cake if possible to place it in their fridge but was decline due to covid reasons, cake was fully sealed in a freezebag first time to have this reason stayed in other hotels around macau and they allowed us given with a waiver. I even asked the FO if they have and they said no right away a little dissapointed about it. We had a lot of bags and things but the bellman from the door just staring at us while we take out our things i even approach him and asked if he could hekp us.They keep sending staff that dont speak english and was rude to us. We appreciate the facilities who helped us fixed the laptop to connect to the tv that took an hour we even told me no need but still fixed it, room was very good and clean, service really needs to be improve given the rate without a pool or anything special but the room itself. Hoping that service...

Upon arriving in Macau and following a friend's recommendation, we decided to stay. However, our experience fell short of expectations. While the check-in process was smooth thanks to a friendly and helpful attendant, the rest of our stay was marred by poor service. The beverage counter on the casino's fourth level and the food court on the third level were particularly disappointing, with rude and unprofessional staff. Whether it's a cultural norm or a lack of training, the hospitality was severely lacking. Additionally, it was inconvenient that there were no 24-hour restaurants in the hotel, despite the casino operating around the clock. Lastly, upon check-out, the concierge refused to assist us in getting a taxi to the airport, directing us to fend for ourselves. This lack of hospitality was the final straw in an overall...