Hotel NH Collection Medellin Royal — Hotel in Medellín

Overall a pleasant, but uneventful stay.

Rooms are quite spacious, adequate storage space is provided.

The bathroom is too small, however. The shower is fine, quite large actually, but an extra foot or 2 of lateral space where the toilet is would make a huge difference.

There is an outdoor swimming pool & hot tubs which I did not use as they closed too early for my schedule.

The king-size bed was clean and the sheets were soft. However, the mattress was comically hard! It felt like sleeping on a wooden floor- and I'm some positions you could feel the springs. Not ideal.

There are plenty of pillows provided to help you get comfortable, but unfortunately, they are all too soft and thin offering little to no support. I expected much better from an upmarket hotel like this.

Sadly, another negative point of this hotel for me was the very loud air conditioning in the room. When it was on, it worked perfectly, but once the room got to the set temperature and it switched off it would make a large "BANG!" loud enough to jolt me every time it happened. I thought it might be an issue unique to my room, but...

The walls and soundproofing from the hallway are very poor! I was able to hear a guest in the room next door puking loudly one night, other night I heard people talking loudly in the hallways or their rooms late at night, and one night it sounded like some guests had a party in their room. Thankfully it ended by midnight, but I was a little surprised that the walls were so thin. Especially in a higher-end property like this one.

The location is convenient, it's 2 minutes away from a large mall, across the street from a We Work and just down the road is Starbucks and the main road.

The metro station is walkable, and so is Poblado Park. There are plenty of bars and restaurants in the vicinity of the hotel as well.

The hotel grounds are very well-kept. One thing nobody can't complain about here is the cleanliness of both the building's interior and exterior as well as the landscaping. Spotless and impeccably maintained.

The staff truly are kind and do their best to help make you feel welcome. If anybody complains about the staff, they are lying.

The restaurant is consistent, with good quality food. I ate 1 meal at the restaurant, it was fine. I had a Tuna Tataki & an ox tail lasagna. The items tasted fine, but sadly the lasagna was swimming in grease. Likely because of how it was cooked or possibly reheated, not sure. This seemed like a one-off because the Room Service was much better. Minestrone, grilled chicken, club sandwich and the "city burger" were all very well executed and tasted fresh. The food arrived hot and quite tasty!

A nice thing about NH hotels is the flexibility of the housekeeping. You may choose to decline housekeeping on a given day, or days, and in exchange, you will receive a drink coupon for the lobby bar. This was a fun feature of the hotel and I availed myself of it a 4 of the 7 nights I stayed.

In the room, there is a mini fridge stocked with various drinks (water, Redbull, wine, beer, etc) as well as a "pantry" with other snacks (chips, nuts, chocolates, etc).

The television is large and offers a wide array of channels, many of them offer the possibility to change the language to English or Spanish which is awesome instead of needing to rely on subtitles.

So, overall how would I rate my experience? I'd give it a B+

Positives: -Clean room -Friendly staff -Quiet & convenient location

Negatives: -Uncomfortable mattress -Thin walls -Very noisy air...

2 stars I'm here right now, there's no hot water. when i called to complain about it they said it was in maintenance and would be up shortly, next day i asked again and was told basically the same thing. finally when i inquired about how long it's been going on, i was told 3 weeks, 3 weeks with this issue and no one notified us before checking in. the response from the staff was the typical 'que peña' style response you would expect from a low rent hotel, not a self proclaimed 5 star establishment. which it is not 5 star. there's also a loud banging that happens every 20 min from the ac cycling on and off, it's a maintenance issue that is from neglect, i could tell them the exact problem and how to fix it before it costs them money but i doubt they would care so why bother. in response to the owners response about the hot water. surprise, I'm still here because i couldn't book anywhere else last minute. you replied to my 2 star review saying the hotel water was fixed since yesterday? it's still cold, it's not fixed and the staff here knows that. why are you lying on the internet to cover up the fact that you're purposely deceiving people to fill rooms. when i tell people checking in about the problem, they have cancelled their reservations and looked for other hotels. i own hotels and if i had this problem, i would have my staff notify people ahead of time or at the very least, during check in. this is how you get negative reviews. this will be the last time...

This is a very nice, upscale, hotel. The front desk staff were exceptional and responded quickly when a request was brought directly to them.

The pool is beautiful and hot tub was great. Breakfast on the deck was superb. Great buffet and selection of breakfast items.

Beds are soft with Many pillows (love the pillows!)

So, why only 4 stars.... when we arrived, we requested to the staff person who helped with bags if he could bring more coffee. He said no problem - he would bring in a few minutes, but it never arrived. We used the 2 capsules in the room for 1 small cup each. The next day, housekeeping did not replace at all, so we had none.

First day, we had one washcloth, that we used. It was taken with housekeeping next day, and not replaced.

We had no bottled water the first two days, then one bottle showed up on the third day.

I think if we had called the desk about any of these items, they would have responded. Unfortunately, that makes a person feel like a complainer and a pest for things that should not have to be requested, but should be a standard and consistent component in the room.

I really liked the hotel - especially the breakfast - and would probably go there again, but would plan on needing to call the front...