Manila Hotel Boutique — Hotel in Medellín

I absolutely love the Manila barrio in the El Poblado area of Medellin Colombia. If your not aware it is the official gastronomic zone of El Poblado, called "La Calle de la Buena Mesa" Mid-September 2023 I traveled there with my girlfriend and we were to meet her cousin a day later. I decided to try a new hotel. We spent one night at the Manila Hotel Boutique on the corner of Cra 43D and Calle 11. My 1st impression, the reception staff were not friendly, My girlfriend thought they were passive aggressive. They are strict regarding check-in time You can wait in a very small seating area where instant coffee & tea are offered but the stand was dirty and it was not fully stocked. When we finally got to our interior room 501, we both commented on how small it was and I expected it to be cleaner. The style is industrial as seen in the photos. We heard the elevator as it moved. However, I think it was a better room than those facing the street which is quite noisy due to traffic having to go up hill.|| In contrast, the roof top bar/restaurant and downstairs restaurant were delightful. The staff were friendly and accommodating. The included breakfast was excellent and filling. The night before we had tacos which put the tacos we had at Criminal Taco ( about 2 blocks away) to shame. If you are looking for tacos in the Manila barrio, this is the place. I contrast the accommodations at Manila Hotel Boutique with our stay at Manila Luxury Suites an Airbnb, nearby at Calle 12 #43D 109. Sharing the 2 bedroom suite made the cost less than the hotel and what a beautiful, clean and spacious apartment which welcomed us with complementary water and coffee to brew in the kitchen. I will be back to the restaurant and the Manila Luxury Suites Airbnb, but will not return to the Manila...

Be aware||||The most important thing when I stay in a hotel is, that I have safety for me and my belongings.||||Here it happened that different personal belongings were taken out of my locked hotel room. After I reenterd my room and noticed the missing of my belongings I reported the hotel stuff right away. They told me to care and solve this situation. 3 days later I still heard nothing further. I asked to talk to the manager. More than 3 month has passed by now. I wrote several massages and my belongings are still not found and I did not get any acceptable compensation at all. ||Now the manager is not answering any longer to my message... What a shame to handel this situation like this!||||I never had belongings appeared out of my looked hotel room before and never had the feeling that a hotel & management cared less about such a precarious situation. Maybe it happen to often to care any more?||Mistakes can happen, but don't care about taken by accident or stolen belongings in you hotel is in my eys unacceptable. ||||The only compensation I ever got offered is to stay two free nights in the hotel, thanks but if I maybe come back one day to Medellin I would definitely not...

Be aware

The most important thing when I stay in a hotel is, that I have safety for me and my belongings.

Here it happened that different personal belongings were taken out of my locked hotel room. After I reenterd my room and noticed the missing of my belongings I reported the hotel stuff right away. They told me to care and solve this situation. 3 days later I still heard nothing further. I asked to talk to the manager. More than 3 month has passed by now. I wrote several massages and my belongings are still not found and I did not get any acceptable compensation at all. Now the manager is not answering any longer to my message... What a shame to handel this situation like this!

I never had belongings appeared out of my looked hotel room before and never had the feeling that a hotel & management cared less about such a precarious situation. Maybe it happen to often to care any more? Mistakes can happen, but don't care about taken by accident or stolen belongings in you hotel is in my eys unacceptable.

The only compensation I ever got offered is to stay two free nights in the hotel, thanks but if I maybe come back one day to Medellin I would definitely not...