Novotel Medellin El Tesoro — Hotel in Medellín

My recent stay at Novotel Medellín El Tesoro was nothing short of exceptional, combining comfort, hospitality, and a sense of refinement that left a lasting impression. From the moment I arrived, I was warmly welcomed by the staff, who demonstrated both professionalism and genuine kindness. Their attentiveness set the tone for the entire visit, creating an atmosphere that was not only inviting but also deeply reassuring.

The hotel itself is situated in a remarkable location, directly connected to El Tesoro Shopping Center, which offers convenient access to dining, shopping, and entertainment. Yet despite its proximity to the city’s vibrant energy, the hotel maintains an atmosphere of calm and tranquility. The design is sleek and modern, with clean lines and thoughtful details that reflect Novotel’s standard of sophistication. Each space feels both stylish and functional, allowing guests to feel at ease whether they are traveling for business or leisure.

My room was spacious, comfortable, and equipped with all the amenities I needed for a restful stay. The balance of modern décor with practical features created an environment that was both elegant and accommodating. The housekeeping team maintained everything to the highest standard, ensuring cleanliness and comfort throughout my visit. Every detail, from the quality of the bedding to the efficiency of the in-room facilities, contributed to an overall sense of care and attention.

One of the highlights of my stay was the dining experience at Espíritu Restaurant, located within the hotel. The moment I stepped into the restaurant, I was captivated by the breathtaking view overlooking Medellín’s landscape. Watching the city from above while dining added a remarkable touch to the experience—almost as though the setting itself was part of the menu. The culinary offerings were equally impressive. Each dish was crafted with fresh ingredients and presented with care, making every meal a delightful journey. The restaurant staff, Louisa, Gustavo, Fernando were absolutely a joy and very informative about the local fruits an aperitives offered, mirrored the excellence of the hotel team, providing service that was attentive, courteous, and genuinely welcoming.

Beyond the accommodations and dining, what truly distinguished Novotel Medellín El Tesoro was the overall atmosphere. It is rare to find a place that blends modern luxury with such a warm and personal touch. The staff not only fulfilled their roles but also made an effort to ensure guests felt comfortable and valued. This level of hospitality transformed my stay from simply enjoyable to truly memorable.

In summary, Novotel Medellín El Tesoro exemplifies what a hotel experience should be: a combination of outstanding service, elegant design, and a sense of belonging. Whether you are visiting Medellín for business, leisure, or a combination of both, this hotel provides the perfect setting. I wholeheartedly recommend it to anyone seeking a stay that goes beyond expectations. My time here was phenomenal, and I look forward to returning on future visits...

The property itself is nice and modern, however, they got plenty of opportunities, especially on the customer service end. Upon check in I was impressed they received us with a welcome kit for a our puppy, which contained a blanket and a bowl. The room we got was nice but it had an issue with the shower drain not working so the whole thing almost flooded while showering. They took a while to come take care of it. Then overnight we realized there was a leak on the bathroom ceiling, coming from the AC unit. The next morning we had to call again as the bathroom floor was flooded. They said they would send someone from maintenance at 9 am, the time they would come in to work. We had to call a third time at 9.40 am since no one had been to the room to address the issue. This time I demanded to have my room changed. They tried to move us to a smaller room, which I refused and were finally moved to a room of the same size. This room also had an issue with the shower drain and it created a problem for us since the shower stayed full of soapy water after use. To our surprise, we also found out that they only do room service every three days (“environment friendly”). My girlfriend called front desk to request a hair dryer, which never arrived. We decided to vacate the property early due to our dissatisfaction. Upon check out I asked if I could get another blanket for my dog since the one they gave me got soaked with the whole leak fiasco. A guy came out from front desk to tell me his manager said they only had enough for new upcoming reservations. Then while checking out they were supposed to refund my credit card for the unused days. The same guy who spoke to the manager told me that because we booked through Booking.com, we had to contact them for them to approve a refund. I refused since the hotel was the one to charge for my stay at check in, plus, when I checked in the lady told me that they would refund the card in the event we left earlier. They guy seemed confused so the other one closing the folio told me the credit would go back to my account in a few days. He asked me how my stay was, and I shared with him my dissatisfaction with the whole experience and how their property has NO 5 star standard and does not even come close to Marriott. He listened but did not say more than “ I am sorry”. He then went on to asked me if I had consumed food from the restaurant, saying we owed two waters. I told him we did not use the restaurant and even if we had ordered the two bottles of water, the least they could do to handle our aggravating experience would be to waive such charge and offer a free meal, voucher, discount, etc. But I just wanted to get out of there. Next time I am going back to the Marriott nearby, it is a bit pricier but you get what...

BEWARE!!!! I ALMOST WAS KIDNAPPED!!!! I was staying there for 5 days to get my teeth done with dr Londono. I am a young female traveling alone from Miami. 2 big men got in the elevator with me watched me press my floor number ,they then got off at the lobby floor and then when I proceeded to go to my my floor half way into my room I hear the stairway door open and they were running after me. Luckily I closed the door on time. It was the most traumatic experience of my life. I was terrified.. I couldn’t imagine what would have happened if I was a few seconds late to shut my door. The hotel staff was absolutely heartless and lacked empathy. One of the managers even had the nerve to tell me that “oh what If they thought you were cute and wanted to get your number? “ …. ARE YOU SERIOUS ????? These men were running after me like I stole something of theirs. They were waiting for me. The hotel refused to view the camera (there was a camera right infront of my door, I’m sure the footage would’ve spoke for itself) they refused call the police. They said it would take 3 hours and if I wanted to wait in the lobby I could. I called one of my friends who had family in the area , they called the police themselves and they arrived immediately! The police were completely rude and disrespectful. They went to go speak to the guys and came back an hour later. Told me they can’t do nothing about it and that I should basically shut up. The hotel didn’t even offer to kick them out. In my opinion the hotel and cops are all in on this together and most likely set me up. I thank god that he was on my side because If I was a few seconds late to shut my door idk what would’ve happened. These guys looked like they trafficked girls . They were tall and muscular built. There was no way I would’ve been able to fight them off. Please be careful don’t make the mistake of traveling here alone as a woman. I never even left the hotel besides to my appointment and the mall inside to get food from the food court and took precautions and still almost got kidnapped. Colombia is known for...