Hotel Casa Victoria — Hotel in Medellín

Hi,||||So the night before we arrive in Medellin we received WhatsApp messages from our hotel asking for confirmation that we arrive the following morning. They said they would have a person waiting for use with our name on a banner. They said the taxi would cost 150.000 pesos. When we asked why it was so expensive they said because of the number of us will need a big taxi (2 adults, 2 children and 1 baby)...ok understandable.||||Once we get out of the airport we were greeted by our driver who tells us that we will be taking 2 taxis!!! 75,000 each Why were we not told this? I do not understand why they would not tell us this..... it made us feel unsafe and maybe we were being scammed. If we had known this we would have made our own arrangements.||||When we questioned the lady who organises the taxis she said they had no big taxis available....we ordered one months in advance and she said she found out 12 days before we arrived that she would not have a big taxi but did not think it was necessary to tell us....||||Get to the hotel and the entrance to the hotel is blocked by construction! a cement truck and orange bollards. They had to move the big orange bollards for the taxi to fit through...we were never told that this was happening and the hotel's manager's response was that there was no construction at night....the reception area of the hotel was covered in construction dust and the construction site was to the front and side of the building. The managers were very uncaring and unapologetic as if we were the issue.|||| I work in real estate sales and rentals and if there is construction around the hotel or vacation home YOU TELL THE CUSTOMERS!!! You give them a choice to go somewhere else or you give them a discount....managers said no discount as its not construction on the hotel but when I arrived there were construction workers measuring the glass area (see picture)….does not matter! I do not want to be having breakfast and my view of is of construction workers right outside the window.||||I am very annoyed as we were in contact with the hotel from the previous day and they never said anything. This is not how I wanted to start off my holiday in Medellin.||||A really nice lady from the back office came out to apologise and helped us find a new hotel (she called ahead with our names) but when we arrived at the address she gave us the reception at the new hotel said they had no reservation for us but at...

🌟 Hotel Casa Victoria – A Hidden Gem Worth Discovering

From the moment I stepped into Hotel Casa Victoria, I knew I was in for something special. The reception was warm and welcoming—staff greeted me with genuine smiles and made check-in effortless. They were attentive, informative, and eager to make my stay comfortable from the get-go.

🧼 Cleanliness throughout the hotel was impeccable. Every corner—from the lobby to the rooms—was spotless and well-maintained. Housekeeping clearly takes pride in their work, and it shows in the crisp linens, gleaming floors, and fresh scent that lingered throughout the halls.

🍽️ The restaurant was a standout experience. Not only was the food delicious and beautifully presented, but the ambiance was cozy and inviting. Whether it was breakfast with fresh local ingredients or a candlelit dinner, every meal felt thoughtfully prepared. The service was prompt and friendly, and the menu offered a great mix of traditional and modern dishes.

🌄 And the views—absolutely breathtaking. Whether you’re sipping coffee on the balcony or enjoying a sunset from the rooftop, the scenery is unforgettable. The hotel’s location offers panoramic vistas that truly elevate the experience.

👥 Lastly, the staff deserve a special mention. They were consistently kind, professional, and went above and beyond to ensure guests felt at home. From helpful tips about the area to small gestures that made a big difference, their hospitality was top-tier.

Final Verdict: Hotel Casa Victoria is more than just a place to stay—it’s a place to feel cared for. With its stunning views, exceptional cleanliness, delicious food, and outstanding staff, it’s a destination I’d gladly return to. Highly recommended for anyone seeking comfort, charm, and a...

I was initially assigned to a room facing a wall that was rather miserable, but when I requested for another room they gave me a really lovely one (207) with a balcony and facing the mountains. The room was nice and spacious and the bathroom had running hot water. I however found the breakfast really limited even though the view was gorgeous, and after the first day I decided to walk the 20 minutes to a cafe for a fantastic breakfast. The location was alright, with some restaurants nearby and a 24-hour supermarket just next door which was really useful, but not very close to the heart of El Poblado with all the nice restaurants and cafes, which was a 20-30 min walk away. Another thing that frustrated me about the hotel was the lack of a water dispenser from which to top-up my waterbottle - something which is a basic amenity in...