Hotel Europa — Hotel in okres Brno-město

Advantages|- location - pretty close to the city center, good calm area|- small hotel – not too many guests |- cozy rooms |- decent breakfasts – for its price|- friendly personnel trying to help in any situation||Drawbacks|- “tired” interiors – it seems like most of the rooms require some renovation|- problems with AC which was critical for us in Brno in June (30+ C outside)|- lack of flexibility from the hotel’s management side||I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel.|We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told.|Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. |Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time.||Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression...

Advantages location - pretty close to the city center, good calm area small hotel – not too many guests cozy rooms decent breakfasts – for its price friendly personnel trying to help in any situation

Drawbacks “tired” interiors – it seems like most of the rooms require some renovation problems with AC which was critical for us in Brno in June (30+ C outside) lack of flexibility from the hotel’s management side

I need to explain 2 last points. We were in Brno in June 2023 because of health treatment and didn’t know how long it would last, so we booked 6 non-refundable days in this hotel. We specifically chose hotel, not Airbnb, because we were familiar with local summer and wanted to have a room with AC. However, when we checked-in, it turned out that AC in our room doesn’t work which we hadn’t being told. Then it turned out that there was a big ACs replacement in the hotel at that time (without any notification during or after booking). We managed to get another room on the second night, and at the same got information from the clinic that we may go home after day 3. Via Booking we asked for partial refund because of the inconveniences with AC and partly because we checked-out after 3 nights while paid for 6. After that , I experienced 3 or 4 months (!!) of correspondence with Booking and the hotel management which from the very beginning was ready to refund but always had some technical problems, and in the end just disappeared. Lot of waisted time.

Strongly do not recommend, as, unfortunately, with all the advantages I mentioned above , general impression...

Room 002. At the back of the property, on the ground floor, looking out over the carpark. ||||Whilst a room overlooking the street may have been nice, I was only sleeping in the room as I was on a business trip and out all day.||||Rather surprised there was no tea / coffee / kettle in the room facilities in the room. ||||Despite hanging my towels in the radiator every day, they were changed for fresh everyday... ||||The room was quite dim, being as the window looked out onto the carpark and was surrounded by other 4 -and 5-story properties. ||||The furniture was a little "old" and warn, and the wardrobe needed a firm push to close. There was also a mildly damp / musty smell in the wardrobe...||||I got the feeling that Rm002 was an overflow room and not used that often as it was not on a oar with the phots of other rooms that I had seen on line prior to booking!||||However, the breakfast was good, the reception staff excellent and the location very good. Good bars / restaurants close by and only a 10-minute walk from the centre of Brno,||||World I stay again? Yes, for the location, but I'd ask NOT to be in Rm002 but to be in one of the upper floors.||||WARNING - Taxis: Got a taxi from the Railway Station to the hotel. Hailed at a rank etc etc. Charged CZK 500- for the trip which was excessive. No meter in the cab, cash only and no receipt... The cab that the hotel ordered for me to take me back to the station was CZK 200-, accepted card payment and gave a receipt. That is not a reflection on the hotel...