Cinco Hotel B&B — Hotel in San Salvador

This is by far the best Hotel I have ever stayed at. The pictures on the website don’t do the property justice. My family (1 year old, 3 year old, 21 year old, and husband) & I recently stayed for a week and the experience was amazing. Here are some key details I want to share.||The breakfast is authentic, healthy, and prepared by a chief. Breakfast came with fresh squeezed orange juice and freshly made cashew milk. This isn’t something you would find in America.||The hotel has security that watches over your cars (we rented one). The security will also walk out into the road and stop traffic without us having to ask him.||The cleaning ladies are amazing! We had a ton of wet clothes (from the lake & beach) that needed to be dried before packing. The cleaning lady hung our clothes out to dry and rotated them while we were out exploring. We told her we needed some hangers so that WE could do it. She was so kind enough to do it for us!||My son threw one of his metal Paw Patrol cars into the tiny pond they have. For those of you who don’t know. The special edition Paw Patrol true metal cars can only be bought in a pack (we paid $45). It was a bummer but we obviously explained that the pond was deep and we couldn't get it out. Our son asked us if we would try, so we went and bought a pole to try and get it out (we try to teach our kids to try and problem solve. The car obviously was worth it to my son). The staff told us not to worry that they would try. The pond was like 6ft deep…but after 3-4 days they got it out!!! We were so grateful!! ||The hotel overall was so clean! The garden outside has tables that you can eat breakfast or lunch at. It is so beautiful. Makes it feel like you are eating in the middle of a mountain. ||They have a small market inside and a juice/ smoothie bar. The juice/smoothie bar was so amazing. All local & fresh products! After a long day of exploring, coming back and being able to order a smoothie was so refreshing. ||The TV is equipped with youtube and netflix for younger children. ||It is close to a lot of great eating spots. ||||If you are looking for a place that gives you “El Salvador” this is the place to stay at. Your kids will have a blast exploring their garden area while you eat. It also makes a good location for...

This is by far the best Hotel I have ever stayed at. The pictures on the website don’t do the property justice. My family (1 year old, 3 year old, 21 year old, and husband) & I recently stayed for a week and the experience was amazing. Here are some key details I want to share. The breakfast is authentic, healthy, and prepared by a chief. Breakfast came with fresh squeezed orange juice and freshly made cashew milk. This isn’t something you would find in America. The hotel has security that watches over your cars (we rented one). The security will also walk out into the road and stop traffic without us having to ask him. The cleaning ladies are amazing! We had a ton of wet clothes (from the lake & beach) that needed to be dried before packing. The cleaning lady hung our clothes out to dry and rotated them while we were out exploring. We told her we needed some hangers so that WE could do it. She was so kind enough to do it for us! My son threw one of his metal Paw Patrol cars into the tiny pond they have. For those of you who don’t know. The special edition Paw Patrol true metal cars can only be bought in a pack (we paid $45). It was a bummer but we obviously explained that the pond was deep and we couldn't get it out. Our son asked us if we would try, so we went and bought a pole to try and get it out (we try to teach our kids to try and problem solve. The car obviously was worth it to my son). The staff told us not to worry that they would try. The pond was like 6ft deep…but after 3-4 days they got it out!!! We were so grateful!! The hotel overall was so clean! The garden outside has tables that you can eat breakfast or lunch at. It is so beautiful. Makes it feel like you are eating in the middle of a mountain. They have a small market inside and a juice/ smoothie bar. The juice/smoothie bar was so amazing. All local & fresh products! After a long day of exploring, coming back and being able to order a smoothie was so refreshing. The TV is equipped with youtube and netflix for younger children. It is close to a lot of great eating spots.

If you are looking for a place that gives you “El Salvador” this is the place to stay at. Your kids will have a blast exploring their garden area while you eat. It also makes a good location for...

We chose this hotel as we had just come off the comfort bus from Guatemala and wanted a place close by. Upon arrival around 7:30pm, the front desk lady wasn’t very welcoming, she processed us in like we were nobody and didn’t explain much. She didn’t say welcome, how was your trip, first time here?…nothing.

The next morning for breakfast, the woman who waited on us was quick to explain what items on the menu was included in the room. When we ordered coffee, I asked for a side of milk and she said they only had almond, coconut and something else. Though I understand Spanish quite well, I didn’t comprehend right away what she was saying and when I asked to clarify if there wasn’t just regular milk, the lady spoke faster in Spanish and her character changed. For such a trendy boutique hotel, it’s hard to imagine not having milk to add to coffee.

At checkout the next morning, a different woman was at the front desk. She honestly paid no mind about asking how our stay was. I asked her who the clients are who stay there and she said all were foreigners. I told her the shower was slippery and they might want to add something to it so people don’t fall. She half listened and didn’t seem as if she’d pass it along. Her demeanor was aloof and hipocritcal, she didn’t have to say much as her body language spoke volumes.

We are a well traveled family and we’re down to earth people who don’t demand much but we also understand people’s undertones. The hotel staff we experienced were rude, curt, and elitist, they were stuck on themselves (total arrogancy). Being a boutique hotel, one would expect the staff to be kind, helpful and customer service oriented. They left a bad impression on us on just three short interactions.

The nicest person we encountered was the front guard who helped us identify the Uber and helped us maneuver out of the parking spot when we got our rental car, he was friendly...