Momona Hotel — Hotel in Addis Ababa

Disappointing Experience, Not Worth the Price

Our stay at this hotel in Bole was far from the restful and comfortable experience we expected, especially considering the price we paid. We stayed in a twin room, which was poorly equipped from the start. For two guests, there was only one towel provided and a single bedside water, which set the tone for the rest of our disappointing stay.

The bathroom experience was even worse: the toilet flush was broken, and when we called the receptionist for assistance, we were met with an unprofessional and dismissive attitude. Her response was a curt “okay, I’ll send someone,” but that person only arrived after a significant delay and took an hour to fix the issue. This all happened at 10 PM, making an already frustrating situation even more exhausting. Two of our friends had a twin room as well, and all of the same issues happened to them, but worse—all of their socket outlets didn’t work.

To make matters worse, the hot water took an absurd 20 minutes to heat up, which was unacceptable. We were also surprised to find that the room had no slippers, and we had to make another call to request them, adding to the inconvenience.

For a hotel located in Bole, we expected a higher standard of service. Instead, our short stay felt more like an ordeal than a restful break. This hotel needs serious improvements to meet the basic expectations for the price...

Disappointing Experience and Poor Security

I recently go for a swimming and unfortunately, my experience was far from satisfactory. One of the main reasons for my disappointment was the lack of security and the unprofessional manner in which the staff handled the situation.

During my stay, I used the swimming pool facilities and decided to utilize the locked lockers provided to safeguard my belongings. Shockingly, not only did I lose my money from the locker, but two other guests also reported the loss of their phones from their locked lockers. This incident clearly indicates a serious breach in the hotel's security protocols.

When I reported the situation to the staff, I expected a prompt and helpful response. However, I was met with a dismissive attitude and a lack of concern. The staff's unprofessional and unwelcoming behavior only added to my frustration. It is extremely disappointing when a hotel fails to take responsibility for the security of its guests' belongings and does not address the issue in a satisfactory manner.

I strongly urge potential guests to consider this before choosing Momona Hotel. The lack of security measures and the unprofessional attitude of the staff make this establishment an unreliable choice for a comfortable and...

The Momona is a mixture of good service, ok facilities and some small scale management failures. Overall good value for money with excellent breakfasts and clean rooms. Avoid a room in the front of the hotel at all costs because of traffic noise and poor sound insulation of the windows but otherwise a good place to stay which has a fantastic airport location.

Update: second stay at the Momona and there is something going wrong... the menu is constantly shrinking, no fish, no lamb, no avocados (in Addis???) And last night no butter! No laundry bags or forms in the rooms, the lift keeps on failing and the Internet is very very unreliable. Sad to see this rapid deterioration.

Further update: met the General Manager and raised concerns. Was promised action but no sign of any change. Menu is still shrinking, still no laundry provision in the room, breakfast buffet has rapidly deteriorated and room cleaning is erratic with some days when towels are taken away and not replaced and even toilet paper has to be requested. I think it's time to move on. It's not the fault of the staff but rather a failure of training, supervision and management. It's sad when a business is so patently mismanaged. Ps at least the lift and the Internet are now...