Hôtel CASAROSE — Hotel in Grasse

Normally I only rate when I have a nice experience. Unfortunately we had a horrible experience with a trainer at this hotel and I feel I have to give a rating.

The facilities are nice but the pool area is not taken care of at all. Full of old leaves and poo from birds. Nothing like the pictures. We had to clean our the beds each time before using them. The pool itself is full of sand. We didn't use it in the end as we don't think it gets cleaned properly.

The carpets in the rooms need deep cleaning urgently.

The atmosphere at the restaurant for dinners is nice however the food was not so great (my bf and I are foodies, we excpected more for the price). There was a waiter that was great and made us laugh each time.

The bathroom at reception should have been closed for fixing .... when we entered 2 Trainees from reception were applying white paint to the floors and wall and I got something on my clothes. And poor the trainees were on the floor with their reception uniform.

The gym... in reality it only have 3 machines. One of them was not working well. The weights are sand filled but some were loosing sand.

One afternoon we went to the gym and there was a Trainer with 2 other guests. She said we can not use the gym for 40 minutes because she is having a private sesion. I asked it they would use the bike as I needed it to warm up and then I could do the other excersices by the Garden. She said she wouldn't use it but we can't be there. The garden actually has a big area...

We decided to go to reception as in the web page does not say the gym could be closed.

She came following us and got very agitated. She even grab my boyfriend's arm to stop him! Then she run past us and she wanted to talk to reception before us.

When we arrived, we told her to let us do the talking and in English. She was very close to my bf so he asked her to keep her distance and then she started screaming at reception. There was many people there.

Finally she left and we talked to a person in reception who told us that is normal practice that the gym in booked and that it happens in all the hotels in the world.

After a conversation the lady at reception said we could use the gym. By that time we were not feeling well about the situation so we waited by the pool 1 hour until the gym was free.

This was a delay for us, then we had to rush to the Supermarkt as we needed food for the dog.

We are still confused how it is ok for the Trainer to yell in the hotel lobby in front of all the guests...and to grab a person arm.... that is a no go.... but noone at reception really cared about that happening to us ...

In the photo you can see I just wanted to use the bike at one corner of the gym. The rowing machine was broken and couldn't been use. In the web they state it is a fully equipped gym.... that is...

Let's do the positive first. Hotel looks cool, and I love the style! No big breakfast buffet, but the food was really good. The scrambled eggs: best I ever had! But if you want just 1 egg, note that you must boil it yourself in the boiler. Many of us did not notice that, so some raw eggs were cracked. Valentine/Valentina at front desk was exeptional! Very serviceminded and genuine! |She deserve to work in a better place though, cause here comes the negative.|I first got a room filled with the smell of poop! |Was told they sometimes had issues with ventilation, but they could give me a machine to fix it. I didn't want it, so I got a new room on ground floor. Supernice room with a little sitting area outside! However, at one point I had 2-3 guys right outside lurking around picking up stuff from the ground. Not a problem, but I could hear them as if they were in my face. But the worst part was finding a pile of sand with lots of ants crawling on it, inside the room, close to my bed!! And it was clear the whole line underneath the sliding door had not been cleaned in ages! Of course I wanted a new room, and Valentina showed me one two doors away. Nice room, but how could that be any different. So it ended with the ant room and filling it with lots of bugs spray. |The room also had wall to wall carpets and it was clearly not well vacuumed as later on I found several proofs of it, as well as hairs in shower and trash can not emptied from last guest. As I have astma and severe dust allergies, the next day I woke up almost voiceless, not able to breathe properly and with a closed nose as the room was still filled with the bug spray in evening and no windows. (I did not want to keep the sliding doors open as on ground floor and other bugs). So second night I went back to the first room on second floor so I at least could have balcony door open and breathe. |Would not go back here unless they remove wall to wall carpet in all rooms and start cleaning the rooms properly. |(Of course I asked for a carpet free room, but there...

I booked Casarase in June 2024 for a weeks visit in June 2025. I obtained a really good price for booking a year in advance and didn't have to pay a deposit. The hotel confirmed my booking and I asked if they organised airport transfers and they said yes, so I confirmed that I would be back in touch nearer the time. I then bookrd my BA flights. I emailed in January 2025 to book and pay for my transfers and they replied they had cancelled my booking as they had a conference for three days ant they had emailed in August 2024 to tell me, but I did not receive the email - I religiously check my junk mail several times a day! They did not try and offer me any comprise which I found very strange.||The annoying thing was, the hotel was still offering accommodation on their website for the exact dates of my booking at 2.5 times the price, and they are still offering rooms at the advantageous price of my booking for next year.||Has anyone else had this experience? I think the hotel cancels bookings once they are full and then lets the rooms at double the price.||I have booked rooms as an independant traveller for 40 years and never had this problem. I was left very dissapointed and two...