Pullman Paris Centre - Bercy — Hotel in Paris

We booked this short break choosing one of the pricier room options, thinking our children will be safe here while we celebrate my birthday. ||Unfortunately this is not the case. ||Our first night was in DUPLEX ROOM 1003 which smells like sewage. Unhygienic and unsafe for my newborn and toddler. The air conditioning was not turned on the first night, so we asked for a technician who came and made it work, however this heightened the sewage smell which we thought would have gone away with the air con. On querying this the following day, we were made aware that they gave this room KNOWING that it had an unsanitary and unhygienic odour. ||We were eventually offered another room this evening after complaining a second time to the reception team. They sent us to DUPLEX ROOM 1011. Imagine, packing and unpacking all the children’s items and ruining their bedtime because of these untimely room changes but of course my babies safety comes first, I do not want them smelling foul odours, ||You think it couldn’t get more dangerous but it does.|The bedroom air conditioning doesn’t work at all in the upper floor and is stifling hot in basic 19 degrees temperature. I am scared to think how families are expected to stay in such rooms in higher temperatures. ||When I called the reception extremely upset, to ask why the AC was not working and if they could fix it, they said our original room has already been changed and the AC technician cannot do anything as this is the way the broken AC works in DUPLEX ROOM 1011 |Their “solution” is a very basic fan that blows hot air on my newborn. ||In short, I have paid a lot of money for either a sewage smelling room for my children to breathe in or a burning hot room for them to roast in. ||No apology, nothing. This is what they do here. I wish we could leave on just our second night here and hate that we are sadly here for another 2 nights.||In addition we were expecting more modern rooms based on the pictures, but instead some aspects look cheap and tired e.g, the internal doors and frayed carpet. Also, the restaurant food was very basic for what we would expect in Paris, and despite multiple reminders that we are staying in Paris for my birthday, the reception hadn’t informed the restaurant so my husband had to ask them to arrange something special at short notice.||In short the hotel and staff here likes to put babies and families in disgusting rooms and dangerous conditions. If you love your children and are a family with a baby or toddler. Please do not come here!!! ||I literally stopped bothering leaving reviews via tripadvisor but I reset my password to help everyone else make better choices. I do not wish any family with small children to have to go through...

We traveled to Europe in June for a mix of business and family holiday. Our stay at Pull Paris Centre Bercy was the final leg of the trip. We stayed at the property for 4 nights.   The good parts of the stay - 

We were allocated our rooms first thing in the morning when we arrived from the Airport around 10:00AM. Melissa and Mateus at the reception were courteous and nice. Having the rooms early helped us freshen up and rest a bit after an early morning flight. The rooms were spacious and modern. The lobby and entrance to the property is well decorated. The hotel is right next to Bercy Village with a Carrefour City and multiple restaurants & cafes. It isn’t fair from the Metro Line 14 which is very handy.

The bad parts of the stay - 

We were allocated rooms 844 and 845, away from the lifts and next to each other, as per my request. 844 was prepared and ready. I entered 845 and to my horror, I found women’s shoes, clothing and other stuff near the entrance area and there was a couple in the bed. I immediately exited and headed to the reception to report it. Melissa said “So sorry, we apologise; let me allocate a different room”. I was given 840, not sure if it was the same category room from the booking. In our travels around the world, we have never experienced such an awful moment.

Both 844 and 840 had multiple issues throughout the stay. Room 840 had power outlet issues at the desk that weren't sorted till checkout. I asked for the issue to be fixed every day when we left the room only to find power available for 15 minutes and then, the whole power panel would have no power. 

The TV in 840 didn’t work till we asked it to be fixed/rectified. Bathroom lights turned on intermittently while occupied. Deadbolts in the doors of both 840 and 844 didn’t work at all.  WiFi in both the rooms and in the lobby area was spotty and poor. On the last 2 days, power went off in the early hours of the morning and when it was restored, the TV turned on automatically & the AC had to be set to cool down the room again. It is not the hotel’s fault re: the power supply issues as Paris had heat waves at the time but the electricals definitely need some attention.

As an ACCOR Gold member, we were offered welcome drinks. Waiter in the bar saw the three of us, offered us the options and we chose what we wanted. When leaving the bar, he came and told us only two drinks are complimentary and not the three! Unlike other ACCOR properties, this was a first. 

We stayed at Movenpick Amsterdam City Centre before our Pullman stay. We can’t even compare the experiences of the two properties. We feel Pullman Paris Centre Bercy was poor value for money and we will look for alternatives when we visit Paris...

We traveled to Europe in June for a mix of business and family holiday. Our stay at Pull Paris Centre Bercy was the final leg of the trip. We stayed at the property for 4 nights.

The good parts of the stay -

We were allocated our rooms first thing in the morning when we arrived from the Airport around 10:00AM. Melissa and Mateus at the reception were courteous and nice. Having the rooms early helped us freshen up and rest a bit after an early morning flight. The rooms were spacious and modern. The lobby and entrance to the property is well decorated. The hotel is right next to Bercy Village with a Carrefour City and multiple restaurants & cafes. It isn’t fair from the Metro Line 14 which is very handy.

The bad parts of the stay -

We were allocated rooms 844 and 845, away from the lifts and next to each other, as per my request. 844 was prepared and ready. I entered 845 and to my horror, I found women’s shoes, clothing and other stuff near the entrance area and there was a couple in the bed. I immediately exited and headed to the reception to report it. Melissa said “So sorry, we apologise; let me allocate a different room”. I was given 840, not sure if it was the same category room from the booking. In our travels around the world, we have never experienced such an awful moment.

Both 844 and 840 had multiple issues throughout the stay. Room 840 had power outlet issues at the desk that weren't sorted till checkout. I asked for the issue to be fixed every day when we left the room only to find power available for 15 minutes and then, the whole power panel would have no power.

The TV in 840 didn’t work till we asked it to be fixed/rectified. Bathroom lights turned on intermittently while occupied. Deadbolts in the doors of both 840 and 844 didn’t work at all. WiFi in both the rooms and in the lobby area was spotty and poor. On the last 2 days, power went off in the early hours of the morning and when it was restored, the TV turned on automatically & the AC had to be set to cool down the room again. It is not the hotel’s fault re: the power supply issues as Paris had heat waves at the time but the electricals definitely need some attention.

As an ACCOR Gold member, we were offered welcome drinks. Waiter in the bar saw the three of us, offered us the options and we chose what we wanted. When leaving the bar, he came and told us only two drinks are complimentary and not the three! Unlike other ACCOR properties, this was a first.

We stayed at Movenpick Amsterdam City Centre before our Pullman stay. We can’t even compare the experiences of the two properties. We feel Pullman Paris Centre Bercy was poor value for money and we will look for alternatives when we visit Paris...