ibis Paris Avenue d'Italie 13ème — Hotel in Paris

We arrived around 3am for our 3 night stay and were told our booking is cancelled as were marked as “no show” and consequently were charged one night stay. This is despite the fact that we specifically wrote to them that we would arrive at 3am. They claimed this is standard process for stays with no prepayment (those who pay upon arrival) - in this case, why did no one have the courtesy to notify us before we arrived? Why even accept “no prepayment” as an option on Booking if you’re going to do this? Just unorganised bad bad customer service.

After much back and forth, the receptionist re-instated our booking albeit for a slightly higher overall total than what we initially booked via Booking. It was 3am so we were just happy to have the room we booked.

Arriving into the room, there was a strong and disgusting odour that would not disappear even after leaving the window open for an hour. At this point, we were too tired to go down and complain so we accepted our fate for the night. Also, if you choose the option of “two single beds”, you just get what is essentially a single bed frame with two mattresses side by side - not very honest by the hotel to advertise it as two single beds. See the other reviews mentioning this also.

The next morning we went down to reception to check out and get a refund on the remaining two nights (due to our poor experience) but we’re refused by reception as they said it was their policy to only refund one night (even though we had two nights remaining). We contacted Booking who agreed to refund the remaining two nights.

Overall, I would highly advise others not to stay...

the worst hotel I have visited in my life I stayed there for a week from 12/10 to 19/10/2021 on the last day of my stay in the afternoon as soon as I returned from the walk in the city center I found that 150 € was missing from my suitcase where I had left them there in the same folder whith my air tickets, considering that it will be safe. I immediately notified the reception at 8 o'clock and told them that I would give them two hours in order to find a solution and solve the incident as a random event when this deadline passed. I did again inform the reception where in a very rude way told me that i must go to the police station and that they can not do anything as the manager was missing. So after I called 112 for more information and how should i act at 10:30 I went at the nearest police station where I was told to go again there at 5 o'clock in the morning as they did not have the necessary staff available.||at 5 o'clock I went again but this time they told me that they didn't had again the necessary staff which would come at 8 in the morning and claiming that it would be a rather time consuming process. So in the end I could not testify as my return plane would left in a few hours so by diabolical coincidence I couldn't do anything.||For that reason I want to share my experience with you so that you will not experience similar situations.||Thank you very much for the time you gave to read it if anyone needs more information I can reply...

the worst hotel I have visited in my life I stayed there for a week from 12/10 to 19/10/2021 on the last day of my stay in the afternoon as soon as I returned from the walk in the city center I found that 150 € was missing from my suitcase where I had left them there in the same folder whith my air tickets, considering that it will be safe. I immediately notified the reception at 8 o'clock and told them that I would give them two hours in order to find a solution and solve the incident as a random event when this deadline passed. I did again inform the reception where in a very rude way told me that i must go to the police station and that they can not do anything as the manager was missing. So after I called 112 for more information and how should i act at 10:30 I went at the nearest police station where I was told to go again there at 5 o'clock in the morning as they did not have the necessary staff available.||at 5 o'clock I went again but this time they told me that they didn't had again the necessary staff which would come at 8 in the morning and claiming that it would be a rather time consuming process. So in the end I could not testify as my return plane would left in a few hours so by diabolical coincidence I couldn't do anything.||For that reason I want to share my experience with you so that you will not experience similar situations.||Thank you very much for the time you gave to read it if anyone needs more information I can reply...