Les Ateliers de Montmartre — Hotel in Paris

Two month's ago, we booked the Dali room at Les Ateliers de Montmartre. Traveling for business pretty much to Paris.We where hoping to avoid the impersonal hotel rooms this time and were very excited to stay at the guesthouse of Mariam in the middle of the Montmartre area. Arriving at the address, we spent time waiting and ringing at the exterior doorbell about 30 minutes in the pouring rain. Finally someone opened the gate, a friendly neighbor let us in, but unfortunately we were still not further than the courtyard. At the second door we began ringing and knocking again, again without any reaction for about 30 minutes. So I started calling the phone-number mentioned on the website. After a few attempts, Mariam took up the phone. I told her that we already stood 1 hour waiting in the rain, although it was 17.00 hours and we received a confirmation and even 50% was already taken from our creditcard. Then she told us that there was apparently a double booking for the Dali room, due to a website error but that the Lautrec room was still free.. Because we had no other choice at that moment, we agreed and received by phone the entrance code. Arriving at our room, the Lautrec room was smaller and cheaper, had no bath and was pretty dark, even the view to the Sacre Coeur, was minimized. The room was really depressing. The main problem there was no WiFi, to send our video images to our production studio.I tried to call Mariam again, without any result. So after 5 minutes we left the building, started our descent, again and went looking for an hotel with a spare room. Later in the evening, I send Mariam a mail, telling her that we left the room, and that I would warn, other people for not making the same mistake. Than she told me a heartbreaking story, that she couldn't react because she was on the funeral of one of her parents. I felt really bad for her and suggested that she should not refund my money, but that we would expect a discount on our second night on a subsequent visit to Paris a month later. That she agreed with. So I've mailed her again a week later to confirm the date . No response ... during a week ?? So I've send her a mail again, asking her to react!!! After a few mails ,this was her reaction ...(Her mail from the 22th of May)||"Hello Gil ||I have just flown in to paris tonight from a trip abroad for a family Emergency and have turned in my work phone. ||I have just seen this email I have not had time yet to read your previous emails. ||Please let me know your request and I will do my best to address it rapidly"||||Again another Emergency, although she received my mail now, but she could not see all my other mails??? ||Finally I've asked my money back about 220 euro’s what she agreed on. In this mail received the 23th.||||||"I responded upon reception of your email. I will be going through my emails tomorrow when back at work given it is almost midnight here right now. || I have found this email with your bank details.please send me the swift code as well. I will be making the wire transfer tomorrow. Sorry for the delay"||||On the 28th and the 31th of May I've mailed her again, asking for my money. Today we are the 6th of June, still didn't receive my money back. Two months we are hoping for a solution now, we have lost half a day of our visit to Paris, searching for another room etc….||||||So please be careful, and don't make the same mistake we have made, for the price of 220 euro’s a night, you can book a lot of reliable and beautiful hotel rooms in Paris. More info you can become...

I hate to leave a negative review, but I feel that this may be important for the safety of other travelers.

My partner was locked out the building due to a malfunctioning key pad and since we were only provided one key and he had locked our hotel room door on the way out of the room, I was also trapped inside, on the 3rd floor, with no way to escape and no way to get downstairs to let my partner in. There is no option to unlock the door from the inside once it has been locked from the outside, so we spent hours with me trapped inside the room and my partner trapped outside the hotel building.

No one was on site to help us but when help finally arrived, they had to kick the door down. It seemed like this was not a rare occurrence, so I would warn anyone, but especially women traveling alone, that there could be a chance of getting stuck outside the hotel with no one on site to assist. This would be especially problematic at night time.

The owner was incredibly rude when this was brought to his attention and it took a lot of convincing for him to send help.

He ended up yelling at me over the phone for attempting to toss the keys into the window (felt like our only option, as he was no longer answering our calls or giving us an update as to when help would arrive).

The rooms also looks nothing like the photos. Old, dirty, and much smaller than they appear, and there is a cemetery right outside the window. View of Sacré-Coeur obstructed by trees and not like the photos present.

I personally would not recommend this place to anyone, despite how cute...

Based on prior reviews, I decided to stay at Les Ateliers de Montmartre for about a week. The location of the hotel is great and the rooms are adequate. The notable downsides of the hotel itself are an animal smell in the common area and to a lesser extent in the room, and the fact that the wifi was not functional throughout my entire stay. The owners were made aware of the issue, but it remained unusable throughout my stay. ||The major issue involves communication with the owners. They were very communicative before I arrived, but have been unresponsive since that time. I requested a receipt so that my company would be able to reimburse me for my stay (1,000 Euro). The owners initially responded saying that they would send a receipt in a few days, but it has been weeks and they have not responded to any of my inquiries about the status of the receipt. Thinking that this may have been some kind of technical issue, I emailed them from a different account, but still received no response. Thinking that perhaps there was some kind of technical or personal difficulty on the side of the owners, my colleague contacted them to ask about potentially staying at Les Ateliers and received a response. So it appears to be the case that they are specifically avoiding the request for a receipt, which seems strange. ||In summary: nice location, a bit overpriced for what the rooms are, wifi doesn't work, and owners are very unprofessional and...