25hours Hotel Köln The Circle — Hotel in Cologne

Cannot say enough great things about this chain of hotels.

My husband and I recently stayed in Cologne as a stop over on our European Honeymoon vacation and 25hours gave us such a special stay. We walked into our room to a bunch of heart confetti, along with hearts on the bed made from confetti, love stickers, and love notes drawn on all of the mirrors. We also had a very lovely handwritten note from the staff congratulating us on our honeymoon, which was such a personal and touching surprise. This really made us feel special as this was our first hotel stay on our trip and it was such a great way to start the experience.

Aside from this, the hotel is unique, funky, charming, creative, clean, and all around just a fun place to be. The view from the rooms is of the top of the gorgeous Cologne cathedral, which is a lovely surprise when you pop your head out your window. The location is about a 15 minute walk from the train station but this was easy for us to walk, and was very easy to find by Google Maps. Only a few blocks away is a busy street filled with shops and restaurants, but you wouldn't know that by staying at this hotel as the street its on is very quiet. The beds are very comfortable and offer a variety of pillows, and the shower was amazing. We got inspiration for our own bathroom back home when we eventually renovate. Another great thing is a separate room for the toilet which can be helpful in a smaller hotel room. The room size was actually very generous considering some of the apartments we had previously stayed at in Paris or London, and didn't feel like we were tripping over each other. Another great thing is that the bathroom and bedroom are all in one room but you don't feel like they are with how the hotel has situated things and put up barriers without creating walls.

The lobby is filled with quirky decor, as is the rest of the hotel. There is a neat shop where you can purchase any of the products you find in your room along with a bunch of other unique finds. They also have a place to listen to records and cassettes, a bunch of typewriters and stamps to create handwritten letters, as well as some really funky collaborative work spaces.

Your room comes equipped with a portable bluetooth speaker that you're encouraged to use and Minibars in your room are all inclusive with a variety of non-alcoholic options, and each hotel has a really funky bar and restaurant. This chain also heavily promotes conservation of water and energy, and seems to have found the perfect touches for everything.

Can't say enough good things about this hotel, and the chain in general. We can't wait to stay at another one on our next adventure and really hope to see more chains open up in North America...

The entrance hall looks cool but that’s about it, the whole experience felt like a youth hostel and def not like a proper hotel of this price range.

During check-in and check-out we didn’t feel welcomed at all, the trainee had a very cold vibe, when we approached her she told us “wait there, go stand back, one second” and just went on her computer for 10 min and we eventually went to another agent. What about “good morning sir, I’m not able to assist you at the moment but my colleagues will be happy to help you?” How is this behavior normal for a trainee?

Our rooms were really dirty, all the walls need a paintjob, all of their furniture is stained (even in the lobby) and should’ve been replaced years ago (I’ve read in 1 year old reviews about the stains), mold in shower, lots of dust in the toilet.

When I was on the toilet, and my partner was still sleeping the cleaning staff knocked and IMMEDIATELY opened our door, at 9.30 am, this was insane to burst into our privacy like that, never in my life I had this experience. Our shower was completely clogged, the water wouldn’t run away and ran immediately over the edge which was a disaster to wake up like this. When we asked if we could at least get a free breakfast to be compensated in this way, they made us wait again and never came back to us again. As a guest you’d expect they keep some room in the restaurant for guests but this was fully booked so again you felt unwelcome, same thing in the Rooftop Bar, unfriendly staff that doesn’t make you feel welcome. Their rooftop bar is full of stained furniture, I would be ashamed to have guests if my house looked like that.

The worst thing is their gaslighting style of answering on their reviews instead of really doing something with it. ‘we’re sorry if you felt this way’ ‘we hope you give us a second chance one time soon’ ‘we will do our best to improve’… the mismanagement of this hotel is incredible. Please don’t reply to me this type of response Marco and instead get your rooms painted and...

Apart from the arrogant non custom friendly and “do anything to give you as customer a bad feeling” whit her non customer oriented really annoying and rude girl (with a variety of hair color, so that we know we’re talking about the right one) at the reception that worked at 26 aug 2020 from the afternoon until late. Everything is and was excellent and far above expectation related to the price quality ratio.

Without any doubt this is a really guest friendly hotel. They thought about really everything to make your stay aswell as pleasant as excellent and comfy. From a free professional photo camera, electric car (up to 4hrs), bicycle and more service providing goods to borrow (for free). Up to the complementary drinks, chocolates and chips of the house in the refrigerator. There is also a matras exchange topper service if you prefer a soft matras instead of the one that’s standard equipped in the room.

The hotel has as very trendy and hipster interior that underscores a warm feeling hotel. The hotel room is decorated eco friendly (materials and smart use of products -sustainable in every way) and warm modern.

The internet free and extreme fast. And the prices in the bar are competitive for a real Good barista cup of coffee and a fresh sandwich.

Ending this review; the Hygiene is good apart from some dust at the desk.

In resume. When visiting Koln and need a place to sleep. Whit out any doubt this is one of the best places to stay certainly if you can see trough the attitude of the receptionist!!

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