Boutique Hotel Poppenbütteler Hof — Hotel in Hamburg

Upon arriving at the hotel, it was just my 12-year-old daughter and me, as my husband would be joining us later. Mr. KHAIBAR QADIM was at the front desk and checked us in without any issues. My daughter and I then proceeded toward the lift without any instructions from him.||Once inside the lift, we noticed that there was no button for the third floor, even though our room number was 332. I returned to reception and asked Mr. Mr. KHAIBAR QADIM how to reach the third floor. He informed us that we needed to take the lift to the second floor and then use the stairs to reach the third. Concerned about carrying our five bags, I asked how many stairs there were, to which he replied, “only a few.”||However, upon reaching the second floor, we were met with a large staircase. Seeing no alternative, I went back down to reception and politely asked Mr. Mr. KHAIBAR QADIM if he could assist us. He refused, stating that he was the only staff member on duty. I then asked if a room was available on the second floor, but he curtly responded, “No, and why didn’t you check the room details when you booked?” I explained that I had not made the booking and questioned why he had not mentioned the number of stairs earlier, as it would have saved us from going back and forth.||At this point, his attitude became even more dismissive. He reluctantly offered to help but said, “I’ll help you, but only because I’m being kind.” I asked why he was being so hostile when we were simply asking for assistance, as we were two petite women struggling with luggage. His response was extremely rude and unprofessional—he told me, “It’s your problem, not mine. I am helping out of sheer kindness. Just give the key back and leave!”||My daughter was visibly shaken and scared. I reassured her, took the key, and told her we would carry our suitcases up one at a time. I then turned to Mr. Mr. KHAIBAR QADIM and told him, “We don’t need your kindness.” To this, he smugly replied, “Good,” and walked away.||I believe he has a real problem with woman in general and clearly doesn’t like his job, otherwise there is no other explanation for his appalling behaviour. I truly wish I had filmed it so that he can see how shameful he was. ||His behavior was completely unacceptable and unprofessional. If my husband had not been joining us later, I would not have stayed at this hotel.||Additionally, during our three-night stay, our room was cleaned only once, our breakfast tray was left untouched for three days, and we were never provided with fresh towels. Each night, we returned to the hotel after 10 p.m., but no staff members were available to assist us.||Overall, I am extremely disappointed with our experience. Upon check out we told Melina of our experience to which she was...

Upon arriving at the hotel, it was just my 12-year-old daughter and me, as my husband would be joining us later. Mr. KHAIBAR QADIM was at the front desk and checked us in without any issues. My daughter and I then proceeded toward the lift without any instructions from him.

Once inside the lift, we noticed that there was no button for the third floor, even though our room number was 332. I returned to reception and asked Mr. Mr. KHAIBAR QADIM how to reach the third floor. He informed us that we needed to take the lift to the second floor and then use the stairs to reach the third. Concerned about carrying our five bags, I asked how many stairs there were, to which he replied, “only a few.”

However, upon reaching the second floor, we were met with a large staircase. Seeing no alternative, I went back down to reception and politely asked Mr. Mr. KHAIBAR QADIM if he could assist us. He refused, stating that he was the only staff member on duty. I then asked if a room was available on the second floor, but he curtly responded, “No, and why didn’t you check the room details when you booked?” I explained that I had not made the booking and questioned why he had not mentioned the number of stairs earlier, as it would have saved us from going back and forth.

At this point, his attitude became even more dismissive. He reluctantly offered to help but said, “I’ll help you, but only because I’m being kind.” I asked why he was being so hostile when we were simply asking for assistance, as we were two petite women struggling with luggage. His response was extremely rude and unprofessional—he told me, “It’s your problem, not mine. I am helping out of sheer kindness. Just give the key back and leave!”

My daughter was visibly shaken and scared. I reassured her, took the key, and told her we would carry our suitcases up one at a time. I then turned to Mr. Mr. KHAIBAR QADIM and told him, “We don’t need your kindness.” To this, he smugly replied, “Good,” and walked away.

I believe he has a real problem with woman in general and clearly doesn’t like his job, otherwise there is no other explanation for his appalling behaviour. I truly wish I had filmed it so that he can see how shameful he was.

His behavior was completely unacceptable and unprofessional. If my husband had not been joining us later, I would not have stayed at this hotel.

Additionally, during our three-night stay, our room was cleaned only once, our breakfast tray was left untouched for three days, and we were never provided with fresh towels. Each night, we returned to the hotel after 10 p.m., but no staff members were available to assist us.

Overall, I am extremely disappointed with our experience. Upon check out we told Melina of our experience to which she was...

Wir buchten aufgrund der Beschreibung der Homepage ein Zimmer in diesem Hotel und entschieden uns für eine Suite. Als Bemerkung fügten wir bei, dass wir gerne ein ruhiges Zimmer hätten sowie eine durchgängige Matratze was in inzwischen eigentlich "Standard" ist in höherwertigen Hotelhäusern.

Wir wurden freundlicherweise per Email informiert, dass man uns empfiehlt umzubuchen in ein "Doppelzimmer Komfort", da dieses ruhig gelegen ist und über ein größeres Badezimmer inkl. Badewanne verfügt und eine durchgängige Matratze . Wir entschieden uns dieses Angebot anzunehmen. Wir waren bis zur Anreise wirklich "positiv" gestimmt über die Aufmerksamkeit von Seiten des Hotels.

Aber es sollte noch anders kommen was wir so noch nie erlebt haben.

Bei der Ankunft wurden wir freundlich begrüßt.

Nachdem wir das Zimmer bezogen haben stellten wir erschreckenderweise fest, dass das Zimmer über einen Balkon verfügt, wo das Nachbarzimmer sich zeitgleich mit aufhalten kann. So hat man unerwartet Besuch während man auf dem Bett liegt vom Nachbarn. Zusätzlich die Aschenbecher auf dem Aussenbalkon voll mit Zigaretten vom vorigen Zimmermieter. Privatsphäre absolut fehl am Platz. Kein Trennschutz oder Hinweis auf der Homepage hierzu zu finden. Wäre uns dieses bekannt gewesen wäre eine Buchung nicht erfolgt. Im Bad läuft der Lüfter so laut, dass dieses wirklich als störend empfunden wird.

Gerade nach einer längeren Autofahrt wollte man nur etwas zur Ruhe kommen, aber auch dieses war durch die umliegende "Marktkirche" leider unmöglich da dauernd der "Gong" ertönte.

Sollte man Ruhe und Entspannung auf dem Hotelzimmer suchen ist dieses leider völlig unmöglich und wir können dieses in keinesterweise empfehlen.

Als wir uns entschieden dieses Hotel zu verlassen und wieder am selben Abend auszuchecken ohne dort zu schlafen erlebtren wir etwas was nicht ansatzweise zu entschuldigen ist und man sich fragt wo diese Mitarbeiterin womöglich Ihre Ausbildung im Hotelbereich gemacht hat, falls Sie überhaupt über so eine Art von Ausbildung verfügt.

An der Rezeption äußerten wir den Wunsch wieder auszuchecken und eine andere Mitarbeiterin nahm unsere Zimmerkarte entgegen und äußerte, dass ja dass Zimmer bereits bezahlt sei und der Preis für Frühstück welcher noch nicht in Rechnung gestellt sei, natürlich nicht berechnet wird da wir diese Leistung nicht in Anspruch nehmen. Ich bat um eine Rechnung per Email. Eine Frage weshalb man wieder auschecken möchte blieb aus. Ebenfalls keinerlei Verabschiedung seitens der Mitarbeiterin. Als wir kurze Zeit später auf dem nach Hause weg waren meldete mein Kreditkarten Institut eine Belastung des Frühstück Preises. Ich fragte per Email beim Hotel umgehend nach und man teilte mir mit "Sie haben ja einer Abbuchung zugestimmt". Als ich zur Sicherheit meine Partnerin nochmal fragte, sagte Sie dass wir in keinster Weise diesem zugestimmt haben. Der Betrag wurde daraufhin von Seiten des Hotels wieder gut geschrieben nach meiner Reklamation und die Email enthielt keine Signatur mit dem Namen der Mitarbeiterin weil Ihr scheinbar bewusst gewesen ist was dass hier ein großes "Fehlverhalten" ihrerseits vorliegt.

Gerade in einem 4* Haus sollte ein anderer Service ganz weit vorne stehen. Wir können dieses Hotel nicht empfehlen aufgrund des Preises und der Leistungen vor Ort. Die Werbeslogans auf der Homepage entsprechen leider nicht ansatzweise...