Furla Suites Athens — Hotel in Athens

An absolute joke of an establishment and one of the few places I would give zero stars if I could. I was rebooked to "Furla Suites" on the tail end of an (overall) amazing trip to Greece. Despite the lack of reviews for "Furla Suites," I agreed to the rebooking because the photos of the rooms from the "Furla Suites" profile seemed to be of a similar quality to the original booking.

Things started to go wrong when I was given the contact details for Despina, who purports to be the "Reservation & Operations Manager." It took Despina a long time to ever respond to my questions about check-in time and during my experience with her, she lied and misrepresented herself several times. By far, the worst thing she did was at the last minute (literally while I was in the taxi from the airport) change the address from Agiou Markou 16 (the address for "Furla Suites") to Pallados 21 (the address for what I later figured out was a cheaper and more run-down establishment called "Furla Apartments"). At the time, she offered no explanation beyond that this was the "actual" address. When I got to the apartment, I immediately saw that it was way smaller, dirtier and overall inferior to the pictures from "Furla Suites" (and the walls were paper thin with tons of noise from the adjacent apartment where there were a bunch of guys partying) and after some Googling, I realized I was at "Furla Apartments" (but still paying the original price for a much nicer apartment). I eventually got a hold of Despina at one of the two numbers she used (she would randomly text and call me at both without any explanation and ignored my texts asking why she didn't use the official contact number provided) and we had an unhinged phone call where she lied several times. At one point, she claimed that she had had no choice but to book us at "Furla Apartments" because there were no bookings available at "Furla Suites" and when I pushed her on this, she spoke with me in a very snarky an aggressive manner and said that there was a "Furla Suite" available, I would only get it if she "chose to offer" it to me. Eventually, she did so, but by that point, I no longer felt comfortable leaving my valuables anywhere where this woman has access. I booked another hotel and arranged for a full refund from the original accommodations (and made sure to tell them about Despina and this experience).

I am writing this so other people do not get taken advantage of by Despina, who I have come to be believe is a fraud and was trying to put me in a cheaper apartment while getting a higher fee from the original accommodations. Avoid this person...

Cute studio with an incredibly compact kitchenette. 2 burners but no microwave. While some rooms may have a street view, mine only looked onto a 2m x 4m light well and 20 a/c compressors. But it is very quiet. Today is 36°c and a/c is excellent. Bathroom is designer-ey but with glass wall from room... attractive for about 10 minutes. Zero privacy from your travel partner even when on the toilet. Fab if you're alone. Within a block there are 100s of restaurants and tavernas. This is the heart of the tourist zone. They were nice and gave me early access at 12:30pm. They give a lockbox code which then has the 3 keys you need. 2 elevators for easy access. WhatsApp...

I do not recommend this place! When I arrived at the apartment to pick up the key, the room was still dirty and had someone else's belongings in it. The cleaning lady only arrived at 3:05 PM, even though check-in was promised at 3:00 PM. I had to sit on my luggage waiting for her to clean the room.

Additionally, the flat is one large unit divided into small apartments with very thin doors and walls, allowing you to hear everything—there is zero privacy. Finally, the entrance to the building is quite hidden and doesn’t look very welcoming. Overall, I found it to be poor...