Hermes Hotel — Hotel in Municipality of Thira

Stayed for 4 days with my family at the hotel and had a poor experience. The room was very smelly, to the level that you couldn't stay there without having all windows open. My daughter would go to the bathroom only with her nose close and run out of it ASAP to avoid the smell.

After reporting it to the hotel they tried to fix the room issue but only achieved a reduction of the smell. I requested a resolution and was offered a smaller room with an extra bed inside to accommodate us for the remaining 2 nights. So ended up sleeping in a room full of beds with my kids. Anyone having (3 and 5 year old) kids knows that this equals no sleep.

I can understand that things might go wrong for hoteliers, what I don't understand is why I had to go after them for a resolution and receive a daily answer of "We thought the technician fixed it". Nobody followed up with us and even worse, nobody apologized for the situation. In the end, we felt we are the bad ones for talking about it.

If you think that it is all? I reported the issue to the tour operator as I wanted compensation for the services I didn't receive. And the hotel reported back to them that there was no issue! So they had 3 days the technician (even after we moved out of the room) trying to fix the issue but said to the operator there was no issue.

I emailed them for an explanation and correction of their statement towards the tour operator but of course, never received an answer.

All in all, poor experience but the bigger disappointment comes from how I was treated during this process.

PS. The people in the cuisine and breakfast were really friendly and always waited for us to ensure my whole family had breakfast. Thank you. PS2. The cleaning service was very kind to bring us some things that we forgot in the room literally at the last minute of our...

This hotel is conveniently located closed to the heart of downtown Kamari, offering easy access to all the attractions and amenities the area has to offer. Unfortunately, I had a very unpleasant experience during my stay at this hotel, primarily due to the presence of mosquitoes. Within just three hours of being in the room, I had already killed 15 mosquitoes, and the walls were covered in blood and mosquito residue from previous guests' attempts to eliminate them. This was definitely not a pleasant sight. Additionally, the bed was acceptable, but the two pillows provided were very uncomfortable. The air conditioning unit seemed ancient, barely able to produce any cold air, resulting in a humid room that desperately needed renovations. The television was disappointingly small, even smaller than the screen of my laptop. Furthermore, the bathroom facilities were in need of updating. The plastic mat inside the shower was unhygienic, as I had no idea who had stepped on it before. It would greatly benefit the hotel to invest in some pest control measures for the gardens to address the mosquito issue. Overall, my stay was made miserable by the abundance of mosquitoes. While there were other issues with the hotel, it was the mosquito problem that had the most significant impact on my experience. My stay was...

Had a great time here. Hotel is clean, spacious, friendly staff. We did not have lunch as we were doing tours however we had a variable breakfast every day which had excellent selections for both hot & cold. The place has a "clean bohemian beach" vibe. The staff is friendly & accommodating. You can book tours directly through them. Both the pool area & dining area are nice & relaxing. They have a gym- but hey, who really wants to work out on your vacay?!?! They also have in-room massages, sell beautiful postcards & souvenir magnets. In the room- they have plenty of hangers a luggage rack, shampoo, conditioner, body lotion, hand soap & towels. They have a nice light up vanity mirror sitting area with a cute outdoor table and chairs on the patio. Cold AC inside w remote. Also have a complimentary large bottle of water in the room. my only complaint is that there is no kettle for hot coffee or tea...