Santander Plaza Hotel Hotel — Hotel in Guatemala City

Made a last minute reservation at the Santander and was informed that all they had available was a Master Suite. As expected this was quite a bit more expensive then other rooms we had previously stated in. We needed a room so we took it.|The flight was delayed and the hotel driver had given up on us and returned to the hotel without us. After several phone calls we were informed that the van would pick us up within 30 minutes. |We got out Suite which was a rather nice room on the top floor and let the desk know that there was no water pressure. When we opened the faucet we could hear air being sucked into the pipes. When we returned from dinner the water would flow but at low pressure. We figured the pump would increase pressure over night. WRONG.. The pressure dropped and air would suck into the pipes when we opened the faucets.|There was no water in the sinks, shower or toilet. The problem was not remedied by the time we checked out.|When checking out the desk clerk took notes about the problem and said he was sorry but made no offer to...

Hello everyone,||We were invited to a wedding nearby and decided to stay in the city instead of driving a back home. We selected Plaza Santander.||Unfortunately it seems we were welcome by a “I do not want to be here” host that was cold and unfriendly.||When we went to bed, although our room was on the 5th floor, we could hear the street noises and parties and could not go to bed until 12:30 am!||The complimentary breakfast was good, not great but good. Unfortunately for me, as I am T2 Diabetic, there was no juices without sugar nor whole wheat bread available.||The parking lot is very small and when We went for our car, we were blocked by another car and we had to wait for the guest to come down and move his car.||Although it is nice hotel, I do not consider I received the service I paid for. My recommendation would be: double check before...

We made the reservation online, upon arrival, the front desk Informed us that they overbooked the hotel and sent us to a different hotel, which was 15 minutes away, and did not provide us with transportation. The hotel they sent us to was Not What we expected at all. It was very dirty, not sanitary, and the breakfast was low level to say the least. Overall horrible experience, and will never be booking there again. The employee at the front desk did not provide us transportation to the other hotel that they booked for us and did not even call a taxi, due to their mistake. Very...