Hotel Sakcari El Amanecer — Hotel in Sololá

I have pre booked and paid for a lake view room for this hotel online using Chase travel. I arrived at the hotel yesterday just before it got dark and after hiking Acatenango and 3+ hours shuttle drive from Antigua. The younger woman who greeted me at the gate, asked for my name and walked away and did not open the gate (kinda rude). An older woman opened the gate few minutes after, and spoke to me in Spanish about cancelling my reservation. She explained to me in Spanish that the rate I paid for was not correct for the lake view room and asked me to cancel my reservation and then pay extra $36+ on top of the rate I paid for. I explained to her that my online booking is nonrefundable and if I cancel I will not get a refund, and end up paying 2x for the same room. She showed me the lake view room that I booked to show me the exceptional lake view which I truly admired. I told her that was the room I booked. After a very long going back and forth, with a translator on the phone, she gave me a regular room without a view. I was really tried and they refused to give me the room without paying extra which is not a lot of money but out of principle I also refused to pay. ||||I waited until today to leave a review so I could explain the situation better and not out of anger. It's low season right now, and I did not see a single guest at the hotel. The lake view room remained unoccupied. It would not have costed them more money or lose money, for me to occupy the lake view room. Customer service does not exist in this hotel. Check out time is 1PM. As I was about to leave at 1254PM, loud knock on my door and the older guy shouted something in Spanish which I assume was a reminder to check out. Again, very rude.||||The hotel location is about 8 minutes walk from the center, and there are some restaurants close by. The room I got was sufficient with a fan and private bath. They have a small pool with lake view which is ok. They have free purified water, tea and coffee which are available anytime. I only booked for 1 night and was planning on extending it for another night, which of course I did not. ||||There are many lodging options in San Pedro with lake view. I do not recommend this hotel because of their rudeness and lack of customer service. I filed a complaint against this hotel with...

Hi had a similar experience that a few others stated. They canceled my reservation without notifying me. Luckily I found out before I left home. ||||This hotel was recommended by my trekking company. Thus, I made a reservation with Orbitz (they weren't on Booking.com). I noticed this hotel is shown as "permanently closed" on my iPhone map app. So I e-mailed the property and if they were still open.||||The hotel responded that yes they are still open, but my reservation had been canceled. They don't work with Expedia and my reservation was the wrong price. (Expedia and Orbitz are part of the same company).||||I had a perfectly good reservation Orbitz that I was allowed to purchase on their web site. I don't understand. If this hotel doesn't work with Orbitz and Expedia, then why was I allowed to purchase a reservation through Orbitz? ||||Further, why didn't the hotel bother to notify me or Orbitz? I'm lucky that I happened to contact them prior to my trip. Otherwise I would have shown up and they would have also told me the don't accept my valid Orbitz reservation - and probably asked for more money.||||I booked instead at the Hotel...

A very nice, clean hotel with great views, firm beds and exceptional hot water showers. I had a lake front room with gorgeous views by night or day!

The staff are very friendly and helpful and Luis the gardener is an artist with beautiful landscaping, a large variety of well-tended plants. The freshly brewed morning coffee also provided is a great start to go with the view.

The rooms are basic furnishings, firm but good quality beds and extra blankets for when the wind blows off the lake. Although far enough away from the street noise, the rooms are not insulated from the room to room and outside to inside noise so bring earplugs (like all of Guatemala) if you are easily disturbed.

The facilities include and outdoor pool (never tried) hammocks (great!) and kayaks. I recommend taking out a kayak if the water is calm to explore San Pedro from the water side to see the properties and gardens, the fishermen and the people using the lake.

There are many great places to eat on either side of the hotel and no need to wander further than 3 or 4 minutes for a...