Luna Hotel Apartments — Hotel in Reykjavik

3 false alarm incidents during 3 nights stay, but Luna Apartment didn’t care!!!

Pros:  location is great, right next to major shopping street, lots of restaurants around, pickup stops and sightseeing spots are close in distance

Cons:  unit is poorly lit, carpet underneath dining table has rolled up corners, making it easy to trip. Kitchen utilities are basic, with no oil provided.  Salt and pepper were out when we arrived, no refill was made.  The phone and the big clock are both not functional. Very noisy as there is an entrance right next to one of the bedroom’s window.

WORST of all, the fire alarm of the whole building went off 3 times during our stay and they are all false alarms.  2 out of 3 times were during sleeping hours (1am and 630am) and since the phone in the living room is not functional, we could not reach the Luna Apt service number without calling 112 (Reykjavik’s emergency number) using our cell phone.  Luna Apt picked up once and sent someone here after the 1st incident, he came around and promised that the alarm was disabled and that someone would come fix it first thing in the morning, but that’s not true neither.  The alarm went off again the next day while we were out on a day tour.  We came back to the apartment to pack up our gears for the Northern Lights’ tour, but unfortunately we have to deal with this false alarm issue again.  112 operator tried reaching out to Luna but with no luck, no one picked up the phone.  Somehow the alarm stopped before our departure for the tour and we thought that should be it.  NOOOOOOOO…….after we returned from our tour around 130am, we went to bed around 3am and the false alarm went off again at 630am.  We felt very frustrated as we have reported this problem to Luna Apt after the first happening by email and by phone, but they did not take this seriously.  Luna apartment tried brushing this off when we confronted them at their office by saying that someone smoked in the building and caused the alarm to go off, but we are 4 non-smokers staying in the building when the first alarm went off, not to mention that Luna didn’t send any staff here to check on all units, how do they know someone was “smoking” ??  Liar ………..We were in Iceland for vacation, and we should not need to deal with these issues, 3 times.    This reflects on how bad this apartment is being managed, tenants are pretty much on their own if there is any issue.    We value our lives and therefore we checked every time to make sure there is no real fire risk. What happens if there is a real fire and people ignore the alarm thinking that it is another false alarm??

If I can select 0 star for this review, I would.  The stay at Luna Apartment Amtmannsstigur 5 Unit #30 is definitely unpleasant.  I urged that Luna Apartment needs to seriously look into the root cause of this and fix...

At the end of our trip around Iceland we wanted to relax in a nice apartment and visit Reykjavik. Therefore we booked four nights at „Luna Apartments“ for around 800Euros, as the rooms they show on their homepage look very new, clean and comfortable.

On the first day, we arrived in the evening and we had problems with the pin code to enter our room (no check-in via reception). We tried to call somebody at Luna but nobody answered the phone. After a second try to reach them by phone, the telephone responder was switched on. After one hour we (fortunately) managed to enter the room by ourselves.

We were shocked about the view: The furniture was very old and shabby, the room was dirty (dust and dead insects), there was mold on the window frame and the ceiling. We could not find any parallels to the pictures we saw on the “Luna Apartments” website.

As it was very late, I just wrote an email to Luna and asked them to give us our money back and we want to look for another accommodation. On the second day (I got no answer to my email), we found the reception (two streets from the apartment). We asked the receptionist why they did not answer our email. He told us to be patient and a Luna manager will solve the problem until the evening. Nothing happened. On the third day we visited the reception again and another receptionist was there. We had to explain the whole story again. We threatened him with calling our legal assistance. In the evening (22pm) I got an email and they offered us another room (day 3). We declined as we did not want to move in the night. We were really happy to leave this apartment at 4am on day 4 due to our early flight back.

We are really disappointed of this accommodation. For us it was the worst experience since a long time and we travel quite frequently. For this price we would not expect to get a shabby, dirty room with mold. Furthermore they did not even react on our concerns in...

The place looks nothing like the picture. Much smaller and very basic. Cheapest furniture available, probably ikea. The fold out couch was suitable to sleep one person, but we had indicated we needed to sleep four. This place was suited for three max. The toilets weren’t working when we got there. When I emailed to let them know we needed another bed and about the toilets they did not respond, however the toilet was fixed. We had to manage the tight sleeping situation on our own. We were there for 8 days but the place was “ cleaned” once. By cleaning I mean they sloppily made the beds and threw a pile of clean towels on the table. The advertising for this place was very deceptive and I am shocked it got good reviews. We stayed in the Rekyavik location 1 Spítalastígur.. which was the only redeeming part. The location is central in the city and close to many popular attractions. Otherwise it was a total disappointment. It smelled and was very run down inside. I only ever write reviews if something is outstandingly great or horribly bad. Unfortunately this...