DJI Reykjavik Store — Local services in Reykjavik

This used to be my favourite store where I bought several drones but sadly not after the following occurrence. I have purchased my latest drone via email and got it shipped to my Icelandic address. When I opened the parcel it was in original packaging and 2 of the three batteries were missing. When reporting this error store was blaming me with the reason they checked the weight on shipment and therefore it is not their fault. If you order from a store you must trust that they deliver what you ordered and if there is something missing they correct their error. At the store to find a solution I was first accused of being untruthful about how many drones I bought (This is very embarrassing for me as a costumer to have to explain that I have been a costumer for years and they do not know it themselves)

Secondly he accused me of running my business badly and I may be my staff did something even though I explained i opened the parcel myself and I should show proof from a security camera which I obviously do not have inside house.

All in all considering considering a store selling such a premium product you wish to be treated with more support and respect. It is sad to write this review because years before this was a complete different experience...

5-Star Review for Nikulás at DJI Reykjavik Store ⭐⭐⭐⭐⭐

Nikulás from DJ Reykjavik went way above and beyond for my upcoming Iceland and UK trip!

As a content creator gearing up to film podcasts and vlogs, I realized last-minute that my lav Mic’s were faulty and in need of replacement.

Panicking at the airport in Vancouver, I reached out to him last minute for help sourcing high-quality ones locally.

Not only did he tracked down the latest wireless lav mics, and he even hand-delivered my package straight to The Reykjavik EDITION’s reception—right when I needed it most.

His bilingual service (Icelandic/English) was seamless, proactive, and genuinely caring—turning a travel mishap into a highlight.

Thanks to Nikulás, my content production was saved, and I captured epic footage without a hitch. If you’re in Reykjavik and need service sales magic, Nikulás is your guy....

I had to unexpectedly purchase a new drone shortly after arriving in Iceland. I called in and spoke with Gummi before driving in ( I was about 2 hours away). He remembered me when I arrived at the store and he got me sorted with the new drone, making sure I had everything I needed i.e. fast enough memory, compatible phone.... He really knew his stuff and was super helpful with all my questions. I live in the USA and wanted to make sure DJI care refresh and warranty would work okay for me as this drone was purchased in Europe. Gummi had all the answers and just made the whole experience really good. Before leaving he told me to reach out on Instagram any time I had a question, even from the USA and he would help out. One of the best customer service experiences...