Hotel Lilawati Grand — Hotel in Assam

We had booked 3 rooms on double occupancy at Lilavati Grand on 14th january for one night. And the services provided by the hotel are pathetic to say the least. Here is what happened - ||||1) We had made the booking through booking.com and had booked 2 standard and 1 grand room. We had also informed the hotel before hand of our expected time of arrival on 14th. Upon reaching the hotel we were told that they were misinformed and that they could give us only 1 superior room and not 2. ||||Since we had no option we accepted the same . They then asked us to cancel the booking of 1 superior room on the booking site and that we will be charged at walk in rate for the alternate room that we are booking. ||||2) since we had an 82 year old senior citizen travelling with us, we requested for a heater in the room, the hotel said they didn't have one. We then requested if they could atleast give a hot water bag since it was very cold and the hotel could not provide that either. ||||3) since we were checking out early at 06:30 am next day we requested if the hotel could give us basic packed breakfast and they said they cannot provide that ( mind you we were already being charged for the same ) . We then requested if atleast they could give us some tea and biscuit in the morning and the hotel refused for that as well. ||||Overall we wouldn't recommend this hotel, except for the location the services, and facilities are pathetic, the rooms are dark and smelly. One of our room smelled of...

GOT KIND OF A THREATENING TONE.. Ok, so now I need to say about the worst experience I had with this hotel.. its given 3star rating in websites but it should be of zero rating as it has not got any character of 1 star also.. rather minus.. no AC, stinky room, dirty bed .. And wen we went to reception to ask for a better room by paying etc money the way he spoke was disgusting as if we r staying for free.. even not a single water bottle is there as complimentory..and the person, I dont know he is owner or not, spoke with a threatning tone.. wen once again I went to request for a better room and before asking for it wen I asked him that is he is the owner or not so that I can speak accordingly about the problems we r having he behaved so badly , told me “r u police or what that u r asking so many questions, I am owner or not why do u need to know, why will u ask so many questions” etc, and his tone was really dangerous.. we didnt take seconds and changed to Mayflower.. even we didnt ask for refund.. we felt that staying there cud be...

A below average quality of stay. Rooms are cramped. Not enough space to even walk around. No coffee maker in the room. The things that disgusted me most are The reception guy asked for full payment of one day as soon as I reached the hotel. I paid full amount with tax in advance even before he handed over the room key to me No towel or toiletries were there in the room. Rooms service was just horrible. They never picked up the call in ring I had to call 5times to give some order I had ordered some french fries at 8 o'clock the evening. The order came exactly after an hour and 45 minutes later. Nobody seems bother about your convenience and comfort.

Food quality is pathetic. See the pictures of coffee pot. It wasn't cleaned in years. There is fare chance of food poisoning. Avoid having food there. I skipped breakfast thoughit was included in my tariff plan.

In a word this was my 1st and last visit to this place. Will not...