Sheraton Grand Bangalore Hotel at Brigade Gateway — Hotel in Bengaluru

Restaurant Feast Review:

This is based on upon my experience for the the Sunday brunch at Feast, Sheraton. The brunch was themed 'When East Meets West'.

Starting from the reservation and information about the theme, the person on the call (couldn't get her name) was extremely helpful.

About the brunch, live stations were a great add-on to the experience. A quick take on things that I enjoyed:

Pasta station : A good amount of variety with gnocchi, spaghetti, tortellini, ravioli with vegetables of your choice was worth it. The girls (couldn't get the name) at the Pasta station were great at receiving instructions and following them while preparing the dishes. This made me visit the Pasta Station twice. Tortellini and Ravioli were delightful.

Areas of improvement: Gnocchi could use a little improvement though as it gets sticky/a bit chewy.

Dimsum-Hong Kong Bao Station: The station looked pretty with some fluffy baos and dimsums and a wide array of dips.

Areas of improvement: The person (couldn't get the name) at the Station could use some help with taking instructions. I had asked for Chilly Oil and Corn Cake Baos along with the Water Chestnut Dimsums. The Dimsums were served to us but the baos could never arrive at our table and the chilly oil with the dimsums was also missing. We were full around then so didn't go back to ask after waiting for a good 30 minutes. Baos and Dimsums were left open in the basket and these need to be steamed and soft, with the lid closed. Well, this made the edges of the dimsum cover hard and dry. Well, baos never came to us anyway.

Chaat Bhandar Brownie points to the incharge of the Chaat Bhandar. Followed our instructions to the T and made a remarkable aloo tikki chaat pretty much how you get at a North Indian eatery. Very authentic, balanced flavours, enjoyed this one thoroughly. Mini samosas were nice treats too!

International Cheese Board They had a good range of cheese available and Chef Prabhat Ranjan did a nice job there. However, the cheese board should have names displayed which I have seen at buffet spread at other leading hotel chains.

Areas of improvement: One of the cut soft cheese on the board seemed to have gone a little moldy on one with blue/green specks. Had to get my plate changed after spotting this.

Teppanyaki Live Station Got some rice noodles with ginger sauce and butter-garlic sauce. The noodles were decent.

Areas of improvement: Vegetables were attracting some fruit flies (uncovered chopped zucchini)

Main course Adraki Palak Paneer was superb! And with butter naan, it was even more appealing to the tastebuds. Drumstick curry was also good and so was Subz Handi.

Dessert Chinese Fruit Sponge Cake, Five Spice Chocolate Almond Bars, and Banana and Caramel Foster were great options from the vast array of desserts.

Chocolate Mocha Entremets was AMAZING!

Extra Cheers: Kudos to Vishal and Razzaq (hope I am correct with the spelling) who ensured that we have a great dining experience. They were around to check on anything that we might need and took care of the asks promptly. Enjoyed the dining...

It is noteworthy to mention that the Sheraton Grand at Brigade Gateway, Bangalore has the best guest-orientation mainly due to its people (staff). I have NEVER in the past had such a memorable and delightful experience because of the way I was personally attended to and taken care of by the Sheraton Staff. They are amazing, awesome, professional, unbelievably courteous and yet humble.

It is difficult to find people with humility in a hospitality sector particularly because they have options in terms of guests and most of them are either professional at best or business-like at worst. But the one area where Sheraton at Brigade scores (and scores very highly) is its people and they way they treat guests as their own family.

1. The front office with whom I interacted - Hari and Muthu - deserve special praise for the way they handle guests with care and special attention. Right from the smallest of requests (like something in housekeeping) to a bigger request (like special discounts) are attended to promptly. Hari and Muthu went out of the way to make me feel special by coordinating everything in a fast and yet polite manner. Ever smiling and accommodative, both of them are one of the best front office staff that I have ever met. Hari also worked hard in making my stay memorable by talking to the Sales team and working toward special discounts. What I like in him was his timeliness - if he said he would do something in 5 minutes, he would see that it would be done in less than 5. And during my entire stay for over 11 days, he has asked me every single day if there is anything that they could do to make me feel better. It is not just talk but genuine politeness and service

2. I thoroughly and absolutely enjoyed the gastronomical delight offered by their restaurant - The FEAST - not because of its spread and taste alone, but due to its people and service.

Let me be honest, the food taste was one of the best I have ever enjoyed in a Star hotel all my life. Period

But 3 people stand out amongst all of the F and B staff that I have interacted in my stays at such hotels - Gaurav Batra (Manager), Gurmeet and Aditya Kala.

If you ever want to be treated like a King whilst dining then you should go to the Feast and enjoy the hospitality at the hands of these 3 guys. They are adorable, ever-smiling, extremely helpful, attentive to all small requests, super-fast in their outlook and have an amazing sense of memory. You only need to tell them ONE TIME...

The stay at Sheraton Grand was overall a pleasant experience. The hotel itself is impressive, with spacious rooms and a welcoming ambiance. The front desk staff were particularly courteous and helpful, making the check-in and check-out process smooth and efficient.||A special mention to Hamza, Ankita, Ayushi, Satnam, Krishna (security), Abhimanue (hydeout bar) whose eagerness to assist truly stood out. Their warm and proactive approach made a positive impression.||While the stay was largely enjoyable, some finer details that could have elevated the experience were missing. During breakfast at Feast, the staff appeared quite occupied and busy. On multiple occasions, we had to remind them of our orders or struggle to get their attention. On the day of checkout, around 6:30 AM, we sat at a four-seater table, only to find the setup missing napkins. Although an associate promptly brought them over (upon request), the table still lacked spoons—an oversight that could have been avoided. During this time, no staff member inquired about our experience or offered any form of acknowledgment—not even a smile.||One particular incident, however, left a sour note. On Sunday, 23rd March, around 7:00 PM, my colleague and I were heading from the lobby to the club lounge when an F&B manager entered the elevator on the 3rd floor. Although he was clearly heading down, he boarded the elevator going up. Throughout the ride, he remained on a call, seemingly briefing his team on how to frame a guest incident. He did not once acknowledge our presence with a smile or eye contact. Even after the call ended, he continued messaging instead of being mindful of the guests in the elevator. Additionally, he was chewing gum—something I would not expect from management at a property of Sheraton Grand’s caliber. Perhaps he was simply preoccupied, or perhaps the experience might have been different had we been foreign nationals. I will never know the reason for the utter disregard and lack of respect, but I am not keen to find out.||Overall, Sheraton Grand offered a good stay with excellent service from most of its staff. However, paying attention to finer details and ensuring that all team members, including management, consistently reflect the brand’s hospitality standards would make the experience truly...