The St. Regis Mumbai — Hotel in Mumbai

Bell boys are attentive and security staff ever friendly, but thats where the staff experience is mostly over.

The checkin process started smooth, but little information was provided (opening hours/location of pool/gym or breakfast hours were told only after asking for it), however the check-in agent felt the urge to question my choice of bed and asked if i wanted to change my preferred choice of bed from a king size bed to a twin bed. I am frequently staying at Marriott Hotels and as a Gold member I have stayed often enough to compare service across their properties, but this wasn’t up to mark. First of all, if I select my choice of bed during the booking process, I must have though of something and the check in agent shouldn’t question that. If he feels that there might be mistake, he can simply avoid asking the question by saying something along the lines “you have chosen a king size bed room, and opted for a rate without breakfast” - this would give the guest the chance to point out any potential own mistakes, without the situation turning awkward.

For the housekeeping staff their attitude was always good, they were attentive, polite and did an excellent job cleaning the room.

What is lacking is that most staff (butlers? concierge?) frequently enter the lift and fail to greet a guest when they come into the lift. It feels that this shows lack of staff training or lack of attention to detail. The hotel should also consider checking if staff might use a service lift instead of the regular lift, because 60% of the time the lift takes stops because staff is getting on or out the lift, and this can really make the lift ride feel very long.

One of the butlers(those greeting you when you arrive on level 9 and leave the lift) behaved inappropriately; first complementing ones outfit, which felt a bit like a strange way to start a conversation. He then asked where we’d be coming from, went on pointing out that he is new to Mumbai and came only 2-3 months ago and has to ask for help to get most things done. Then he went on telling that he was asked to give a speech for an LGTBQI organisation and he asked our opinion on this . . . - the conversation was very awkward and felt extremly uncomfortable; leading to the fact that we avoided level 9 later on and choose to get on/off on level 9M or Level 10 just to avoid him.

For the gym, the gym attendents do not look very much like they use a gym themselves, however the taller gym attendant was apparently more focused on private phone calls or chats on his cell phone; I went twice a day to the gym and on those occaisions I saw him he was always on his cell phone and couldn’t even greet the guests properly. He never even asked if we were guests, and I assume that this is what he should be doing, because the shorter gym attendent during his shifts would ask everyone who is coming which room number they are staying in and strike a small conversation with the guests (what workout focus one has etc.). Cold towels were also only refilled by the shorter attendant and not the taller one, because the taller came only to check his phone charging status… Gym equipment was very good, though a higher number of free weights would be even better, but nevertheless for a hotel gym its very good.

Breakfast at Level 9 M is great; their renovation on dividing the place with more walls as compared to a few years ago does help turning the place a bit more quiet. Breakfast choices were ample and tasted very good. Some items wasn’t visible to guests, aka there were no sign boards on what one could order there that was a bit complicated; we e.g. only saw at the end of our breakfast that they apparently also prepare Dosa.

For the changing room / sauna / steam / jaccuzi there should be better signs e.g. what is the water temperature of the jacuzzi (even if you write 39-41 degrees C that would be fine) and the buttons to start the jaccuizi need urgent signage, because who would have thought that the green button is for an emergency alarm while the red button starts the jaccuitz? Same...

While I did receive this survey form for my visit from 25th September 2021 to 27th September 2021, I hadn’t received the same for my stay from 4th September 2021 to 7th September 2021. I am therefore penning for both my stays in this survey.

For my previous early September trip, we were checked in as soon as we arrived. Dhanraj very kindly showed us to your room. We were also very well looked after by Amogh, who went out of his way to procure the bathroom stool for me as I have had back and knee surgeries. I’m truly grateful for this kind gesture. For our second trip, we were attended to by Mansi. Once again, she ensured we have a great stay. This time our girl gang had booked a total of 4 rooms.

Anshul, our server in the Drawing Room for High Tea was a pleasure to know. Always smiling, very helpful.

I had spoken to Chef Athar and Mr Dimello of Seven Kitchens, about my second stay coz it was to be a school reunion. They set up everything, for 8 ladies, exactly as requested. Our High Tea event that evening was such a huge success because of the work put in by them. Truly, every commendable.

Sette Mara was a pleasure to visit. Chef Prerna sure knows her food. Our server Siddhi was a live wire. I say this in a kind way.

I would like to extend a very Heartfelt Thanks to...

Our Butlers Amogh, Dhanraj, Mansi and Navneet. To Mr Dimello, Chef Athar, and Chef Paul Kinny (at Seven Kitchens – Paul Kinny, I am never going to forget that gorgeous Cheese Souffle). Anshul & Juhi (Drawing Room). Bharti (Housekeeping). Arvind, Chef Prerna, Siddhi at Sette Mara. Derrick, Aniruddha, Shubham, at Reservations (over a phone call).

Two tiny rants:

One: Sette Mara needs to get on to the Bonvoy app coz I visited it on both my visits, but I lost out on Bonvoy points. Yes, I do collect points for future stays.

Two: Champagne bubbles in a glass and usually overflows a wee bit when opened. It would be nice if an actual Champagne bottle was opened for the sabering instead of white wine. I kid you not, this truly felt like a ‘white’ to the palate. But...

All in all, both my stays at ‘The Best Address’ were fantastic! Truly ‘THANK YOU, Team St. Regis for ensuring we have a great time....

With exquisitely styled and lavishly appointed accommodations, The St. Regis Mumbai is located in city’s premier entertainment and commercial district of Lower Parel and is renowned for its unique sense of refined luxury. Free WiFi is available.

Adjacent to the Hotel, the Palladium mall offers a variety of luxury items for an elevated shopping experience. The Bandra Kurla Complex is 7.5 mi away while Bombay Stock Exchange and Nariman Point are located 6.8 mi from the property. The Mumbai International Airport is 40-minute drive away.While in residence, guests enjoy discreet signature 24-hour St. Regis Butler Service and extensive dining offerings. Interconnecting rooms are available at a request. Spread over of 22,000 sq. ft., The St. Regis Mumbai features the height of relaxation and rejuvenation in the form of a dedicated wellness floor. This exquisite oasis on Level 10 captures the Athletic Club; outdoor swimming pool overlooking the cityscape; Iridium Spa and the Salon by Jean-Claude Biguine. At Seven Kitchens guests can savor Italian, Oriental, Indian, Japanese and Mediterranean cuisines from a variety of live cooking stations. Inspired from the lavish and vintage decadence of the colonial era, The Sahib Room features robust Indian delicacies and flavors. Leading into the restaurant is the aptly named ‘Kipling Bar’, inspired by the iconic writer and philosopher Rudyard Kipling. Awarded the city’s finest Asian restaurant, Mekong takes you on a culinary journey through the districts of Yunan and Sichuan in China, and through Thailand and Vietnam.Yuuka is an award-winning restaurant at Level 37 overlooking the Arabian sea while serving Japanese art on a plate. The Drawing Room celebrates the time-honored culture of afternoon tea with the signature St. Regis Tea Ritual. The property celebrates Champagne sabering at the Drawing Room every Wednesday and...