Hotel Durga — Hotel in Tamil Nadu

I liked this Hotel because this is situated at busy area of Ooty. One can eat and shop here at anytime up to 10.30 pm. Also room service was excellent. When I phoned for hot water, two-three men instantly came and ascertained the situation. Rates are little bit higher,should lower it. Hot water is extended up to 12 noon only which is a demerit. At that time the hotel lift was not working so we had to climb all the stairs up to second floor, they charge much but the lift was not working, they should fix this problem. If you have naughty children then this place is very good, for they can see the city from their room. Room with roadside are very good. Stayed here in room no.207 on 16 to 18th April. From here one see the Govt Rose Garden across the road. Also Botanical Garden which is the soul of Ooty is 5 minutes walk from this place. But people who love seclusion this place is not ideal. For couples this place is just OK.The hotel have their own restaurant, but I did not get in.Hotel offer nothing complimentary. Also daily you are given a separate copy of newspaper of your choice FOC. This I liked. Room service is very good, they come and keep things in order. The staff did not demand any tip, thought I gave it to some of them as I liked the service.The check out time is 12 noon and 1 grace hour is allowed unlike other hotels wherein the check out time is 11 am. I asked my wife whether to go the same hotel in future or switch over to another one, she said Hotel Durga is OK for its close proximity to the commercial district and of course good service. Prior to coming this place I had checked at Preethi Palace but not satisfied at the rooms offered. Here I found spacious,clean rooms with good location. But they must provide the lift service. I don't know if they wanted to save on electricity bills, by looking at the charges they must provide the lift service all the season a year. Else all is just...

Stayed here for 5 nights with my family during Diwali Holidays. And we loved it.||||Location : Located at a charring cross junction which is very central. Main market is 2 minute away .... Autos u get easily ... Taxi stand is nearby ... Botanical garden is around 10 minute walk .... So many restaurants nearby ...||||Rooms : We stayed in a superior room. It was spacious and we could easily accommodate additional single bed. There not a great view but u get ample light from the big window. Toilet is big and clean. Double bed was comfortable. ||||Ambience : Hotel is located on the main road. So, there is bit of a noise during the day. But, very peaceful during the night.||||Food : Hotel has their own restaurant on the ground flr and it serves delicious south indian food. I specially loved their idly and pongal. ||||Facilities : This is a budget hotel. So, there is not much to mention ... no pool, gym, wifi ... nothing. No Mini fridge, Tea Maker, safe in the room.||||Service : Service is quick. Housekeeping was good. Rooms are cleaned everyday properly. Reception staff is good and helpful.||||Cost : Around 1700 INR for a superior room. Best value for money. ||||Minus Points :||||1) No heater in the room. Not available at an additional cost also.||||2) Very few TV channels are available. And clarity is poor.||||3) They have a small travel agency office on 1st flr .... I took their service for day trip to conoor and mudumulai. It was good. But, they overcharged me when I booked a cab from ooty to kodai. I asked for a sedan but they sent innova which is expensive. And at the last minute asked me 500 Rs extra for AC. And AC was not working. Very bad.||||If u wish to enjoy ooty in a budget this is the best hotel. It was our 2nd visit to Durga and definitely will...

23/5/25

We recently had lunch at the non-veg section of Durga restaurant, known as Spice Restaurant. Although they had a limited menu, the food was prepared and served well. The serving staff, particularly the helpful and understanding girl, added to the positive experience. We enjoyed the egg fried rice, chicken fried rice, chicken biryani, and egg omelet. The dining area was neat and decent, and the billing was reasonable.

However, our experience took a turn for the worse after lunch. The security person at the parking area directly asked for tips/money, which was quite unprofessional. He knows very well that at a place like that a second person's help is needed to exit from the parking space. When we didn't oblige, he neglected us. Moreover, the parking area's location near the public road made it challenging to exit, and we required assistance from another customer who came out from his car, to navigate safely. All this time that security guy was standing there looking and laughing at us.

The security staff's behavior and expectation of extra money from customers are concerning. Given their role is to assist with parking, it's disappointing they would prioritize personal gain over customer service.

I congratulate the management of that hotel, for appointing such a nice and professional security...