Hotel Welcome Palace — Hotel in Tripura

Visited this hotel on 15th October 2018 with family. Experience was not very good. First at the reception we have to sit 20 minutes because only one lady was in the reception and she couldn't pay attention to us being busy with another guest though we booked an AC deluxe double bed room through Kohinoor Travels Tripura in the hotel. After this wait I have to ask if we could have a room. They sent us to a room in which bed was too small and later we found that the window AC was not working. We complained in the evening and a mechanic came around 11 p.m. when my 5yr old daughter became asleep and we could not allow him to repair. Although bathroom was clean but cold water was not coming out in the wash basin and water was leaking from several pipes in the bathroom. Linen was not very clean. Food was costly but location is in the heart of Agartala near post office and Big Bazaar. I think some construction work was going on in the hotel and maintenance is necessary. There was a small fridge...

Hotel Welcome Palace is located absolutely at the Central location of Agartala just opposite to Central Post Office. Various category of rooms on offer as one can observe through the Hotels website. We booked the D'Elite rooms through MMT as we got a good deal though. ||Pretty Big room and equally Big Sized Bed which can easily accomodate 2 Adults and 1 Child of 10-11 years. The Bed looks 8" x 8". Room had All basic amenities like Dressing mirror, Wardrobe, Tea maker. ||||Bathroom had Working Geyser with All besic facilities too. ||||The Service of the Staff was good too but they Forgot to provide Bathroom Towels and other accessories. ||||Dinner from the In-House restaurant was ordered which was good in quality and quantity. Service was Good too. ||||My Ratings:- ||Room quality = 4/5 ||Cleaniness=4/5 (Room , Washroom) Ambience = 4/5 ||Service of the Staff=4/5 ||Food = 4/5 (In house restaurant) ||||Overall...

By no means, it deserves a 3-star hotel status. It's an average hotel with semi-professional staff. The only positive side is that the hotel is located in the centre of Agartala and all main points of the town can accessed from here. Rooms & toilets were not very clean, the towels and bed sheets were also not up to the mark and AC in the room must be around 20 years old. Food is quite costly. The buffet breakfast served has very limited choice although served by well mannered restaurant staff. The breakfast is complimentary or chargeable depending on the category of rooms booked (this is something I encountered first time in so many years of travelling). I would personally not like to revisit or recommend...