Anantara The Marker Dublin — Hotel in Dublin

Customer feedback and being able to rate your experience for consumers is at times the only outlet we have and it’s the only way that you can share our experience and try and influence people and to hold service providers accountable.|| ||My wife and I booked a four-night stay at the Anantara – The Marker in Dublin and arrived on the 3rd of April 2025. We were recommended the Forbes street restaurant by Gareth Mullins by both the reception and concierge as an excellent restaurant to have dinner, their online description call this a luxury restaurant.|| ||They had a pre theatre offer where you could choose 2 courses for 39 Euros per person, we inquired about this offer and were asked if we were going to the theatre, to which I responded No, and was told then I could not have this offer. I was not happy with the waitress’s response to this and asked another server who brought us the theatre offer menu’s and said that of course we could order from this menu.|| ||I ordered the mackerel starter, and my wife ordered the pork starter with us both ordering the beef short rib which came with what I believe was a courgette.|| ||I didn’t like the mackerel starter, so left that - just my preference but my wife’s pork dish starter was delicious which we shared.|| ||Along came the main course of this luxury 5-star hotel restaurant! My beef short rib while I understand can be a fatty meat, only contained fat, but the main culprit of this terrible meal was the cold courgette, not just cold – ice cold. I called the waitress over and asked her if the dish was meant to be served cold, as perhaps this was a new version served by luxurious 5-star restaurants – she looked like a deer caught in the headlights, so I asked her to go and ask the chef. She returned saying that it should not be cold, but it should also not be hot. In essence she didn’t really know, and I don’t think she even went and asked the chef, as I would have liked the chef to come over and speak to me and to take some responsibility.|| ||All the while this was going on, my wife sat waiting to try and enjoy a dinner with me, but I couldn’t eat all the fat and cold vegetables, so just left my plate. There was no proactive action taken by the restaurant, so I asked to speak to the manager. I explained the situation to which he repeatedly apologised and as a gesture of goodwill offered me a dessert. I declined the dessert as I don’t eat dessert. My wife then also fed up with all of this didn’t finish her meal and our plates were taken away, and I asked for the bill.|| ||The bill arrived with the full amount being charged…. Exacerbated, I once again asked to speak to the manager, and asked if the bill is correct and that his expectations were for me to pay for the meal – he apologised and said that No that should not be the case and will sort this out. He left….. never to be seen again. We were then presented with a bill that had just been reduced by 20 Euros. We waited for at least 15 minutes to pay the bill, but there was no one around and I think we were being avoided. I couldn’t wait any longer so signed the bill to my room.|| ||5 minutes after arriving in our room the phone rang enquiring how we were going to pay for the dinner, I explained the situation again and they said that this would be looked into|| ||The next morning, we went to the reception to pay for the dinner and explained what had happened to the receptionist, she said she would not charge us and would bring this to the managers attention so that they could investigate. We just wanted to get on with our holiday and explained this to the receptionist which she acknowledged but did confirm that it would be investigated. While waiting outside the hotel we were approached by I believe the restaurant manager who asked us what had happened, once again we explained the experience, he apologised said that he would investigate and follow up with us. He offered us a complimentary cocktail to which we said thank you but no thank you, and did not take him up on his gesture – in fact, we never ate or drank anything else at the hotel.|| ||By now we had explained this to about 5 people… seriously boring and starting to spoil our experience and holiday.|| ||On our last morning, we went to check out and guess what, we were presented with our original restaurant bill, less the 20 Euros. We didn’t receive any feedback on their investigation, just the expectation to pay, which I did and left.|| ||So I am recommending that you completely avoid this restaurant as the food and experience is not that of a 5 star Hotel, not even close. The Hotel was OK, but not what I would expect from a leading hotel of the world, there are definitely better hotels in Dublin with better location,...

We stayed at this property for a week, which in hindsight felt a bit too long. Midway through our trip, we decided to move to another hotel for the remainder of our stay.||This hotel is part of the Amex Fine Hotels & Resorts program, so we received an upgrade to a premium room. The bathroom was spacious, though oddly, it lacked a power outlet for my wife’s fan. The room design was unusual, none of the walls were straight, which was supposed to feel modern and stylish, but to us it felt impractical. When we asked to move to a room with a more standard layout, we were told all premium rooms had this design. The only option was to downgrade to a smaller room with straight walls.||Unfortunately, that smaller room came with its own problems. The bathroom shower felt like it was built for a child, tiny, cramped, and uncomfortable once you squeezed in and turned it on. The lighting was also minimal, making shaving a challenge.||Service & Staff||Service was inconsistent, some staff were exceptional, while others missed the mark.||Breakfast: Lily was fantastic, attentive, warm, and a real highlight of our mornings. However, on one occasion when my wife sat on the other side of the restaurant, we were completely forgotten about. It took 30 minutes to get our order.||Dinner: Service felt chaotic. Multiple people tried to take our order, one literally pushing another aside. The person who finally took it seemed confused, until eventually the right waiter stepped in.||Spa: The staff member I dealt with was dismissive and borderline rude, as if he was doing me a favor. They also didn’t have any men’s deodorant available and made no effort to accommodate.||Facilities||Gym: For a few days it smelled like a cattle farm. Once I pointed it out, it was cleaned.||Food: Very good overall, and one of the highlights of the stay.||Beds: Comfortable, though the heavy comforter felt more suited for an Arctic winter than for a slightly warm “green” room.||Final Thoughts||This hotel has potential and some truly wonderful staff, but the experience was inconsistent. Between awkward room design, hit-or-miss service, and facility issues, it wasn’t the relaxing stay we had hoped for. While the food and some individuals like Lily and other staff stood out, the overall stay did not live up to the expectations we had, especially as part of the Fine Hotels &...

We were very lucky to have our wedding here at the hotel. We had our wedding in March 2024 but began planning on April 2023. From the moment we arrived to the first viewing we were won over. The main Marker suite and the rooftop bar were exactly what we were looking for. Our wedding coordinator Natalia was a dream to work with. We were kept up to date on all developments and Natalia was available to us anytime we needed her. From working with us and recommending suppliers to giving ideas and suggestions; Natalia really took the stress out of the organising. The efficiency of the events team, the quality of the service and the treatment we received was next to none. Natalia took the lead and dealt with our suppliers directly, had everything organised that we requested and really knocked it out of the park. Upon arrival we were treated so well and the team in the hotel pulled out all the stops. From arrival the night before our big day we were provided with a beautiful room with fantastic views. Top tier service from staff and really just got the royal treatment. On our big day no single detail was missed. Everything we wanted was provided for. From the styling on the rooftop bar, the service provided by all staff, our guests were treated like royalty too. Our dinner menu was delicious with many guests commenting on the quality and standard of the meal. There was also excellent drinks service with guests commenting on never having an empty glass. Our suite given as a complimentary stay for our wedding night was amazing. We had such a fantastic time at the Marker Hotel and we have so many amazing memories from our wedding and are so happy to have chosen The Marker hotel as our wedding venue. We can’t imagine having gone elsewhere. We have special mention to Natalia and Peter who really went the extra mile to make our day one we will always remember. We highly recommend anyone looking for a city wedding to choose The Marker, there is just something...