Hotel Nucha - Fattal Colors — Hotel in Jerusalem

4 Star Hotel, 1 Star Service.

I booked two nights at the hotel, Thursday night till Saturday night. The poor service started at check in when the room was not ready at 3 pm. A girl ahead of me came back downstairs to say the room she received was still dirty from the previous guest.

Due to no fault of the hotel, there was a security situation in the country and many guests decided to leave. However the hotel management utterly failed to deal with the situation appropriately. They decided it wasn’t worth it for them to stay open and told us they may move us to a 5 star hotel instead.

We said ok, just give us a two hour notice so we can come back to the hotel and pack up, they said sure.

An hour later I get a call saying there is a shuttle leaving and to come back now. We immediately started heading back to the hotel. 8 minutes later another call saying the shuttle is leaving to the other hotel in 3 minutes, if we don’t get there we will have to take our bags and walk we ended up rushing back and made the shuttle, from there it got worse.

The hotel we got moved to was 5 stars perhaps in the 1980s and since has not been updated. The room was seriously old, with paint peeling, if the AC was on for too long the room smelled like mold, and to top it off; the hotel catered to an ultra orthodox audience who made us uncomfortable for using an elevator on the sabbath. We would have preferred to stay home.

The positive things I have to say are about the hotel itself. The rooms are small but nice and very thoughtfully designed, they have great showers and amazing soaps, also a good and...

I booked two nights at the hotel, Thursday night till Saturday night, paid extra for late checkout. The poor service started at check in when the room was not ready at 3 pm when check inbegan. A girl ahead of me came back downstairs to say the room she received was still dirty from the previous guest. ||Due to no fault of the hotel, there was a security situation in the country and many guests decided to leave. ||The hotel decided it wasn’t worth it for them to stay open and so told us they may move us to a 5 star hotel instead. We said ok, just give us a two hour notice so we can come back to the hotel and pack up, they said sure.||An hour later I get a call saying there is a shuttle leaving and to come back now. We immediately started heading back to the hotel. 8 minutes later another call saying the shuttle is leaving to the other hotel in 3 minutes, if we don’t get there we will have to take our bags and walk we ended up rushing back and made the shuttle, from there it got worse.||The hotel we got moved to was 5 stars perhaps in the 1980s and has not been updated. The room was seriously old, if the AC was on for too long the room smelled like mold, and to top it off; the hotel catered to an ultra orthodox audience and we were harassed by the guests for using an elevator on the sabbath. We would have preferred to stay home. ||The positive things I have to say are about the hotel itself. The rooms are small but nice and very thoughtfully designed, they have great showers and amazing soaps, also a good and...

We stayed at Nucha Hotel to celebrate two special occasions—my 54th birthday and our 24th anniversary—and had a wonderful experience! The hotel is brand new with a sleek, modern design and great attention to detail. The rooftop is a true highlight, featuring a stylish pool, sun terrace, and a bar offering tasty drinks and food.

The room, while a bit compact, was perfect for a couple. The bathroom stood out with its contemporary shower fixture, luxurious towels, and high-quality amenities including shampoo, shower gel, and hair mask—just like at home.

The location couldn’t be better—right in the heart of Jerusalem, close to everything, yet tucked away in a peaceful and quiet spot. Highly recommended for a relaxing,...