Residenza d'Epoca Palazzo Galletti — Hotel in Florence

We picked this hotel based on the location, but it turned out to be a very regrettable choice. On first looks, the room seemed fine, but soon the issues would unravel. It will go down as the worst holiday experience of my life. The air conditioner did not work and would leak, I discovered this when my luggage was soaking wet as I had placed by suitcase under the air conditioner which was placed way too high in the room anyway. All my luggage was wet, including my £1350 laptop. With no air conditioning in 35-degree heat, we did not get a wink of sleep. Reception is closed after 8pm so we had to suffer all night. The next day, the hotel put two buckets down, so now we had buckets of water in our room, which probably attracted all the mosquitos. ||||I did inform the staff, but they couldn’t seem to make a decision without phoning the owner. And the only solution they offered was another room, which was a double, and we had a twin. I did not want to share a bed with a grown man as that would also be uncomfortable. What’s more, I spoke to four different reception people there over our two day stay. So, I had to keep explaining the issue which never seemed passed on or taken very seriously. ||||I was also ravaged by bed buys or mosquitos; my friend wasn’t bitten once so maybe it was bed bugs. It’s the worst experience I’ve had with bites in my life, and I’ve been to far more mosquito prone areas. |||| The hotel did not have any fans to offer or would not move another bed into another room. They were completely out of their depth and ill-prepared. In addition, the shower did not drain which was the least of the problems. I would avoid this hotel at all cost. It’s not worth the risk. They cannot deal with simple issues and do not know how to offer an appropriate solution. ||||Oh, and the rooms don’t look like the pictures. This is 2...

The location is great, the hotel room itself is very nice (although no table to be able to work from), the internet is good and the room itself was generally quiet in the evenings, which I appreciated sincerely. In addition, there was baggage storage on the day I left so I did not need to drag a suitcase around a half a day. Moreover, most of the staff members were very nice and one even went out of her way to locate ideas for cafés to work from in Florence.||||However, the main problem was the system for checking in for arrivals after 7 pm. There is no staff member on premises after 7 pm, so for check-in after 7 pm, one instead receives an e-mail with a code to open a box next to the main door on the floor to retrieve keys from the box to let oneself in. Unfortunately, this code for me arrived by e-mail only after I had boarded my departing flight to Florence (after which I did not have access to work e-mail). As a result, I ended up standing outside the main door of the Palazzo Galletti for around an hour as I did not have the code, with no staff members picking up their phones given outside this door, until, by coincidence, one of the staff members turned up coincidentally late at the hotel. Not the welcome I was hoping for to Florence when it was late and I was very tired.||||Other more minor issues include one of the staff members for breakfast was rude and the hotel itself is split in two sides of one floor but the two sides themselves do not open with the same door-key. So, I found myself locked out of the other side of the hotel (for which I did not have a key) when trying to reach the space for breakfast. There was also no power outlet adaptable to a German laptop I could locate except in the bathroom, so I needed to work from the bathroom to charge the laptop...

We picked this hotel based on the location, but it turned out to be a very regrettable choice. On first looks, the room seemed fine, but soon the issues would unravel. It will go down as the worst holiday experience of my life. The air conditioner did not work and would leak, I discovered this when my luggage was soaking wet as I had placed by suitcase under the air conditioner which was placed way too high in the room anyway. All my luggage was wet, including my £1350 laptop. With no air conditioning in 35-degree heat, we did not get a wink of sleep. Reception is closed after 8pm so we had to suffer all night. The next day, the hotel put two buckets down, so now we had buckets of water in our room, which probably attracted all the mosquitos.

I did inform the staff, but they couldn’t seem to make a decision without phoning the owner. And the only solution they offered was another room, which was a double, and we had a twin. I did not want to share a bed with a grown man as that would also be uncomfortable. What’s more, I spoke to four different reception people there over our two day stay. So, I had to keep explaining the issue which never seemed passed on or taken very seriously.

I was also ravaged by bed buys or mosquitos; my friend wasn’t bitten once so maybe it was bed bugs. It’s the worst experience I’ve had with bites in my life, and I’ve been to far more mosquito prone areas.

The hotel did not have any fans to offer or would not move another bed into another room. They were completely out of their depth and ill-prepared. In addition, the shower did not drain which was the least of the problems. I would avoid this hotel at all cost. It’s not worth the risk. They cannot deal with simple issues and do not know how to offer an...