Sant'Angelo 42 — Hotel in Orvieto

If you read the reviews for this B&B you find a number that found the host to be helpful and friendly. You’ll also find several from credible reviewers who had a rather negative experience. We are among them, I’m afraid. Before either dismissing or accepting our comments, you might check our review history, where you’ll find we’ve traveled extensively and stay in a range of places, and we aren’t snobs when in comes to our expectations for accommodations and the treatment we receive. There have been only a handful of times over the years when we haven’t felt welcome in a place, and only a couple where we were actually denigrated. The Sant Angelo was one of those, unfortunately. The problem was that we arrived about 1.5 hours after the time we had indicated we were likely to check in. This was because there were heavy thunderstorms along our route from Assisi, and we then had difficulty finding a place to park in Orvieto. It seems that when you indicate a probable check-in time here, it is more of a binding appointment that an advisory notice, as is it is in most other places we have stayed. There was no one at the B&B (as other reviewers note, it is unattended most of the time), the door was locked, and no indication of what we were to do. We managed to contact the host by phone and she arrived in about 10 minutes, admonishing us that we were late, she had properties all over town, and that she had other people to check in. She had no sympathy for our explanation, and seemed to blame us entirely for inconveniencing her. Check-in was brusque and she required full payment up front, then gave as a coupon for breakfast the next morning at a café 10-minutes walk away, good for a coffee and a pastry (juice extra). Needless to say, this wasn’t a great start to our Orvieto stay, but things did improve, and we even got a fair breakfast at the B&B the 2nd and 3rd mornings – packaged cereal, fruit juice, yogurt, pastries, etc. Still, our initial negative treatment made subsequent positive interactions seem disingenuous.||||The facility itself is fairly nice. It’s about a 10-minute walk from the main square, and an easy roll with luggage from the nearest parking area (Piazza Marconi). This parking area can be full at times, and so it might require more than one attempt to find a spot. Also, it requires payment via machine, unless you download a convenient app that lets you extend coverage on your phone, which we did. Our room (top of the stairs, on the right) overlooked the quiet neighborhood street and was very large and attractively decorated in a tasteful, modern style. It had high ceilings and exposed beams, a nice feature. It had a comfortable king bed, a shelf on each side with a power strip on one side, an armoire with one drawer but no shelves. There was also a table with 3 chairs, a sofa, an upholstered chair, and a small fridge which curiously was a wine cooler only. The bathroom was large with a jacuzzi tub and a hand-held shower, a bidet, and a fair amount of counter space around the sink. There was no light above the vanity, however, which made the mirror less useful. ||||Overall, we have mixed feelings about the B&B Sant Angelo. While others have had positive experiences, we did not and would not stay here again. There are other, more welcoming places to...

If you read the reviews for this B&B you find a number that found the host to be helpful and friendly. You’ll also find several from credible reviewers who had a rather negative experience. We are among them, I’m afraid. Before either dismissing or accepting our comments, you might check our review history, where you’ll find we’ve traveled extensively and stay in a range of places, and we aren’t snobs when in comes to our expectations for accommodations and the treatment we receive. There have been only a handful of times over the years when we haven’t felt welcome in a place, and only a couple where we were actually denigrated. The Sant Angelo was one of those, unfortunately. The problem was that we arrived about 1.5 hours after the time we had indicated we were likely to check in. This was because there were heavy thunderstorms along our route from Assisi, and we then had difficulty finding a place to park in Orvieto. It seems that when you indicate a probable check-in time here, it is more of a binding appointment that an advisory notice, as is it is in most other places we have stayed. There was no one at the B&B (as other reviewers note, it is unattended most of the time), the door was locked, and no indication of what we were to do. We managed to contact the host by phone and she arrived in about 10 minutes, admonishing us that we were late, she had properties all over town, and that she had other people to check in. She had no sympathy for our explanation, and seemed to blame us entirely for inconveniencing her. Check-in was brusque and she required full payment up front, then gave as a coupon for breakfast the next morning at a café 10-minutes walk away, good for a coffee and a pastry (juice extra). Needless to say, this wasn’t a great start to our Orvieto stay, but things did improve, and we even got a fair breakfast at the B&B the 2nd and 3rd mornings – packaged cereal, fruit juice, yogurt, pastries, etc. Still, our initial negative treatment made subsequent positive interactions seem disingenuous.||||The facility itself is fairly nice. It’s about a 10-minute walk from the main square, and an easy roll with luggage from the nearest parking area (Piazza Marconi). This parking area can be full at times, and so it might require more than one attempt to find a spot. Also, it requires payment via machine, unless you download a convenient app that lets you extend coverage on your phone, which we did. Our room (top of the stairs, on the right) overlooked the quiet neighborhood street and was very large and attractively decorated in a tasteful, modern style. It had high ceilings and exposed beams, a nice feature. It had a comfortable king bed, a shelf on each side with a power strip on one side, an armoire with one drawer but no shelves. There was also a table with 3 chairs, a sofa, an upholstered chair, and a small fridge which curiously was a wine cooler only. The bathroom was large with a jacuzzi tub and a hand-held shower, a bidet, and a fair amount of counter space around the sink. There was no light above the vanity, however, which made the mirror less useful. ||||Overall, we have mixed feelings about the B&B Sant Angelo. While others have had positive experiences, we did not and would not stay here again. There are other, more welcoming places to...

Incorrect address posted on booking.com. Address shown was 238 Corso Cavour, Orvieto which was a dilapidated broken door chained and locked. Actual address is 240 which is right next door which looked fine, however it was locked and no one responded , I left a voicemail with the number provided, approx 1 hour later the owner returned my call an told me that the correct address is 240 not 238 as shown on booking.com and that she has tried to get booking.com to correct this. In checking previous reviews of this property, there is a review posted August, 2023 almost 2 years ago of a traveler having the same problem. Booking.com told me that incorrect listings can be corrected when they receive notification from the proprietor, which they had not. The owner tried to place the blame on me for trying to check in 45 minutes earlier than my anticipated check in time and dismissed the fact that she had the incorrect address listed. This might sound petty but when you’re already tired and you’ve just schlepped your luggage 2 km’s uphill and then you find the address provided is nothing more then a dilapidated door,and unable to reach anyone, it was frustrating and an...