Giovì Relais — Hotel in Polignano a Mare

BEWARE Air conditioning Does NOT work. We booked 7 nights’ accommodation at Giovi Relais in a Junior Suite, in early July 2023, upon entering our room we could feel the heat, but attributed this to simply the room being vacant and the air conditioning not operational. We kept the air conditioning going continuously and even got the receptionist to come and check the settings, given there were no instructions supplied, however the rooms temperature did not reduce. We spent an unbearable first night in the hot room even sitting outside on the terrace to gain some relief, as it was cooler outside at 3am, than in our room. First thing in the morning we reported the air conditioning not working and asked to be moved to another room, however, were told that this would not be possible until the following night as they had no vacancies. As no further remedy was provided, we advised reception that we could not stay another sleepless night in the heat of the room they had supplied. We advised reluctantly we would have to leave and find alternate accommodation given the forecasted temperatures where in the high 30’s to low 40’s. Even though we had only stayed 1 night of the 7 nights we had booked Giovi Relais had the audacity to charge us for 4 nights' accommodation as they said this was the penalty under their terms and conditions for cancelling. Despite profusely arguing our point that we would have gladly stayed at this accommodation had we received the services that we had indeed booked (an airconditioned room), Giovi Relais still proceeded to charge us for 4 nights with no apology or hint of customer service. Given our experience we would NOT recommend this establishment to anyone. Happily, I can confirm that our insurance refunded us for being unnecessarily overcharged for services not received and furthermore we were fortunate to locate alternate accommodation that was both cheaper and superior to that offered by...

We booked 7 nights’ accommodation at Giovi Relais in a Junior Suite, in early July 2023, upon entering our room we could feel the heat, but attributed this to simply the room being vacant and the air conditioning not operational. We kept the air conditioning going continuously and even got the receptionist to come and check the settings, given there were no instructions supplied, however the rooms temperature did not reduce. We spent an unbearable first night in the hot room even sitting outside on the terrace to gain some relief, as it was cooler outside at 3am, than in our room. First thing in the morning we reported the air conditioning not working and asked to be moved to another room, however, were told that this would not be possible until the following night as they had no vacancies. As no further remedy was provided, we advised reception that we could not stay another sleepless night in the heat of the room they had supplied. We advised reluctantly we would have to leave and find alternate accommodation given the forecasted temperatures where in the high 30’s to low 40’s. Even though we had only stayed 1 night of the 7 nights we had booked Giovi Relais had the audacity to charge us for 4 nights' accommodation as they said this was the penalty under their terms and conditions for cancelling. Despite profusely arguing our point that we would have gladly stayed at this accommodation had we received the services that we had indeed booked (an airconditioned room), Giovi Relais still proceeded to charge us for 4 nights with no apology or hint of customer service. Given our experience we would NOT recommend this establishment to anyone. Happily, I can confirm that our insurance refunded us for being unnecessarily overcharged for services not received and furthermore we were fortunate to locate alternate accommodation that was both cheaper and superior to that offered by...

Extremely disappointing and a complete waste of money. Whilst I can't speak to the quality of the rooms, I can speak to the lack of professionalism and value for money of the spa and massage services. I booked a 50 min facial and 25 foot massage for my partner's birthday. The masseuse left the room 6 or 7 times during the course of the 75 minutes including once for over 15 minutes. When I arrived early to meet my partner after the service I saw the masseuse in the reception area instead of providing that we'd paid for. My partner informed me that she wasn't in the room for the last 15 minutes of the service. For 130 euros, this is unacceptable. I wrote to the company to ask for some clarification and they simply replied that their staff have 10 years of experience and are always extremely professional. This is beyond just an incompetent facial and massage and instead a regimental abstaining from providing the service that was advertised (i.e a complete rip off). Don't make the...