Il Faro Gianicolense — Hotel in Rome

This room will have everything you need to have someplace to stay, and a WI-Fi. It’s described as in the center of the city, but the closest landmark is 40 min walking distance, cuz you don’t want to drive in Rome. However, most of the drawers are broken and nonfictional. If you’re below 160cm (5.3) tall will be almost impossible to reach the closet hangers which also becomes useless, there is no drainer in the bathroom so you can eventually swim in water due to no drainage, the shower space is super tiny, you can hear everything next door, located on the ground floor the garbages are right in front of the window, the sink has a massive whole for the water to drain hopefully you don’t drop anything cuz you sure won’t see it again. Most upsetting we stay there for two nights, and someone walked in our room moved our staff, stopped the AC, open the window, didn’t replace the towels, nor the sheets, but touched my clothes and fixed the bed that didn’t need to be fixed with NO permission. Clearly the purpose wasn’t to clean, but to take a look around and mask it with fixing the bed. If you want something to do why don’t you fix the mess outside of our room where things are falling apart and looks like a storage room with not even coffee machine, and leave our room alone?! I’m baffled of what makes those ppl think walking inside someone’s room is okay and not change the sheets and towels?! At least make it more believable if you’re going to sniff around my room. Oh and the owner will charge you 24 euro for city taxes regardless that I already paid them thrugh booking on the top of the room and taxes I already paid! I will assume that he uses those money to pay his own taxes. Also, be aware that the owner would take a picture of your passport and ID on his self phone with bunch of other once from previous clients without deleting them. Where’s this information going and why is done so unprofessionally would remain a mystery. This whole place is mad fishy and I would certainly...

A horrifying experience. On the first day of staying there, we discovered that the bathroom drain was blocked. After just two minutes of washing, the water would rise above our ankles, making it impossible to take a shower. When we informed the staff about the situation, he told us that someone would come to fix it the next morning. They couldn't fix it that night, and we couldn't change rooms either. Then he simply threw the room key onto the bed and left... So we had no choice but to endure it. However, when we lay down on the bed, we found someone else's hair and dust under the pillow...

They said someone would come to repair it the next morning, but when we came back the next evening and turned on the water, the pipes were still clogged, and the water quickly rose above our ankles. Moreover, the hair under the pillow was still there, and the towels hadn't been changed. We had to negotiate to finally get two towels.

On the third day, the bathroom still wasn't fixed, and the water couldn't drain, so we couldn't take a shower. The room remained uncleaned, and the towels were still the same.

That's how we spent three days in this hotel in Rome, with a blocked bathroom the entire time.

Perhaps this hotel has some advantages, but I didn't experience any. What's more important is that it is essentially a hostel converted from a residential building, yet they charge hotel prices. For the same price, you could have easily found a...

OSTRZEŻENIE! UWAŻAJCIE NA PIENIĄDZE! Ktoś z obsługi przeszukał nasze rzeczy i ukradł nam 100 EUR, które zostawiliśmy w pokoju! Właściciel nie zrobił nic, by wyjaśnić sytuację i nie zwrócił nam pieniędzy, choć wiedział, kto wchodził do pokoju, a jedynie zaproponował w zamian kolację w swojej restauracji. EDIT: Odnoszę się do odpowiedzi właściciela obiektu - właściciel pisze, że zaraz otrzymaniu mojego zgłoszenia natychmiast zaproponował zgłoszenie sprawy na Policję. Niestety nie jest to prawda. Najpierw przez 2 dni właściciela nie można było zastać, a nikt z obsługi nie chciał przyjąć skargi, rzekomo nie znając języka angielskiego. Później właściciel stwierdził, że podejmie prywatnie kroki celem odzyskania pieniędzy, w co uwierzyłem - a czego nie zrobił (lub zrobił nieskutecznie). Zgłoszenie sprawy na Policję właściciel zasugerował nam ostatniego dnia pobytu, wiedząc, że nie zdążymy tego zrobić, co więcej, polecił nam samemu zgłosić sprawę, mimo że zgodnie z prawem, jako hotelarz, jest odpowiedzialny za swoich pracowników i rzeczy pozostawione w hotelu.

WARNING! BE CAREFUL WITH YOUR MONEY! Someone from the staff went through our belongings and stole €100 which we left in the room! The owner did nothing to clarify the situation and refused to refund our money, even though he knew who had entered the room. He only offered us dinner at his restaurant instead. EDIT: I'm referring to the owner's response – he wrote that upon receiving my report, he immediately suggested I report the matter to the police. Unfortunately, this is not true. Initially, the owner was unavailable for two days, and none of the staff would take the complaint, allegedly lacking English. Later, the owner claimed he would take private steps to recover the money, which I believed – but which he didn't do (or did ineffectively). The owner suggested reporting the matter to the police on the last day of our stay, knowing we wouldn't have time to do so. Furthermore, he instructed us to report the matter ourselves, even though, by law, as a hotelier, you are responsible for your employees and any items left at the hotel.

ATTENZIONE! ATTENZIONE AI SOLDI! Un membro del personale ha frugato tra i nostri effetti personali e ha rubato 100 euro che avevamo lasciato in camera! Il proprietario non ha fatto nulla per chiarire la situazione e si è rifiutato di rimborsarci i soldi, pur sapendo chi era entrato nella nostra stanza. Invece, ci ha offerto la cena nel suo ristorante. EDIT: Mi riferisco alla risposta del proprietario: ha scritto che, dopo aver ricevuto la mia segnalazione, mi ha immediatamente suggerito di denunciare il fatto alla polizia. Purtroppo, questo non è vero. Inizialmente, il proprietario è stato assente per due giorni e nessuno del personale ha accettato la denuncia, presumibilmente perché non parlava inglese. In seguito, il proprietario ha affermato che avrebbe intrapreso azioni private per recuperare il denaro, cosa che ho creduto, ma che non ha fatto (o ha fatto in modo inefficace). Il proprietario ha suggerito di denunciare il fatto alla polizia l'ultimo giorno del nostro soggiorno, sapendo che non avremmo avuto il tempo di farlo. Inoltre, ci ha chiesto di denunciare il fatto noi stessi, anche se, per legge, come albergatori sei responsabile dei tuoi dipendenti e di qualsiasi oggetto...