B&B Stay Station — Hotel in Venice

Booked this place throughout Lastminute.com, which after receiving the email confirmation with no contact details exept that the place is managed by Travelscape LLC (another history), imadiatly sounded suspicious. Couldn’t reach the place personal until I arrived in Venice with a backup plan prepared. Called the guy on a number found on their website, told me that someone will wait me at the location, got at the location where no one was there, called again the person which told me that I need to wait just 4-5 min, I said ok (already started to loose my patience), after 25 min got a message from someone else that I need to get to another place, 10 min by walk, the reason I don’t remeber cause I already was pist off completely, but I said ok, let’s see that location (Hotel Tito is called by the way). Got there, and a guy totally different voice than the one I spoke on the phone, said me that I will stay there cause they have some electricity issue on B&B place. At the hotel another story with payment confirmation & stuff, in the end I got in the room and literally it looked disgusting, but I was alone and needed to be in the city for a conference and just told myself that at least I have a place to crash. The Tito hotel claim it is a 3 star hotel but I never stayd in a poor quality place. Some will say the price reflect, I don’t know, my first time in Italy so I don’t have a comparable place, but I will never book this place again (b&b or Tito) or use lastminute.com for accommodation. So like others above said, this B&B place is nonexistent, they practically use it for advertising only, the actual place where they will get you (Tito) is nothing like in this pictures, much lower quality, but on the bill is specified that Tito is unde B&B Paradiso.||My advice is to...

We booked a 4 night stay. Upon arriving in Mestre we travelled to the gps location but couldn't find it. After travelling up and down the street a few times we stopped at a coffee shop for wifi and looked up several maps. We only finally found it because of a user review. There are no signs, it is inside an unmarked building in a trashy part of town. We finally got there and had to wait for the manager to show up. The walls are paper thin and we could hear music from one room, people cooking in the kitchen, and a child crying from elsewhere on the floor. I immediately told the manager we were considering moving the next day. We were able to find another B&B and the next morning I called him to inform him we wanted to check out. We agreed to check out at 8:30am. 8:30 came and went and he never showed up and he refused to answer my calls. I called 7 times leading up to 9:30am and he never picked up. We finally left, leaving a note to charge the one night stay plus 80 euro cancellation fee in the contract to the card on file. That night after checking the card statement we discovered he charged the entire 4 night stay. We are in an ongoing struggle to reverse the charges. AVOID THIS SCAM ARTIST AND TERRIBLE "B&B"...

My stay at BB Stay Station has been the worst of my life. Not only did the guy who runs the BB charge city tax extra although all taxes were included in my booking.com confirmation. when i told him that it is not ok to charge taxes twice, he came up with strange explanations why he had to charge taxes twice. also, in the flat it was very cold. we stayed there around Christmas and the heating was only turned on at night. during the day it was very cold. when i asked the host to turn on the heating system during the day as well, he came up with another story why this wasn't possible. that he couldn't turn it on himself, that it is the city which turns it on... after me complaining and insisting, at the end of my stay, on my last day, the heating was turned on also during the day. another thing I didn't like is the fact that throughout our 5-day-stay at this BB, our room was not cleaned, and the garbage was not taken out. no fresh towels either....I left Venice completely disappointed...such a thing has never happened to...