Hotel Naturwald Furano — Hotel in Furano

We had a lovely stay here as a family of four with young children ages 5 and 8. The hotel has got to be one of the most child friendly establishment we have stayed in. There's a cute stamp game where the kids run ard the place to find rubber stamps to stamp on their card to get a little gift.

Then there's a lounge area on the first floor with a wide variety of free drinks and snacks. On the same floor you also have a selection of amenities you can take for free like diapers, facial masks etc. The entire pillow menu is on display too.

Near the snack area is the kids play area where between the time of 4pm and 8.30pm, there's a free flow buffet of dessert items - bound to give u a sweet time. We had very little of this cos everything is just sugary sweet and we didnt want bouncy sugar high kids at night but we can see the appeal and there were plenty of families making full use of it.

The play area itself was big and spacious with many stuffed animal toys to keep the kids entertained. The best part was if u go up to level 2, there's actually an adults only lounge that overlooks the kids play area. And here, u have free flow alcohol. Jack daniel, whiskey etc. There's also board games and solo games on the table for travellers to enjoy. We love it.

Outside that lounge is a very nice library with workspaces for you to print things for free. The laundry area isnt free but it's cheap to use - one problem was we felt the dryer wasnt very strong so our clothes did several rounds of "drying" to no avail. 😅

The room we chose to stay in was their owl suite. There was a lovely seating area, 4 comfortable beds, 2 tvs, a kitchenette and free drinks in the fridge. The toilet is huge and the bath is enormous. It looked like it was a jet bath tub but we couldnt get that to work. There's also a tv in the bathroom itself. Talk about luxury!

Dinner buffet had free flow beer and cocktails u mix urself. There's a grill at ur table for u to grill ur own freshly caught seafood. We were well fed and pampered. Breakfast buffet was equally amazing. I loved the ikura don that i could make myself and the burgers looked good too.

Overall, this was a wonderful stay and if ever we come back to furano, this is the hotel we will...

We loved staying at Naturwald- as far as the hotel went. The staff are so helpful and kind. The restaurant staff are wonderful, the chefs excellent, as a vegetarian I found plenty of delicious food at dinners as well as breakfast. Best breakfast ever in Japan (this is our 3rd trip). The Supreame spa is world class- I’ve been to spas In some of The world’s top hotels and I couldn’t fault this lady. The back massage is to die for! And very well priced! The onsen is excellent- 2 Onsens inside and one outside in the snow (3 each for men and women). Absolute heaven!!!!! Very well maintained. The library for reading in was great. The large warm foyer and little shop with gifts and snacks. We had a children’s playroom near us and I loved seeing the cute little Japanese children with their parents. So well behaved too- a credit to Japanese parenting! ||Here’s the reason I couldn’t give more points though. The beds are as hard as rocks. My husband and I got back aches. To be honest, we’ve found the same in all Japanese ski hotels, but in others we had spare foam mattresses for floor beds which we put in our own beds so we could cope. This room had no spare mattresses and it really made us miserable. Also, the room got too hot despite turning off the air conditioning all the time, so we woke with headaches each day from lack of air in the room. Till on the last day, we opened the window and that was good (if a bit cool! At -10 degrees!)||If Naturwald would just get proper Western softness beds and A/C that works in the rooms, this would have been perfect! ||The ski area is awesome, so close to the hotel. We could look out the window to see if the chairlifts were open yet across the road before venturing...

We stayed at Naturwald for four nights whilst skiing in Furano. ||The location is very convenient - it’s not actual ski-in ski-out but you only have to cross a road and you’re at the chair lift (and I don’t think anywhere in Furano is true ski in ski out). We got discounted lift passes each day from reception and collected them at the small ticket office by the chair lift. ||Breakfast was good each morning - a wide variety of options including many Japanese options but also enough for clueless Europeans (us) to have a good breakfast. We had cereal, mini pastries, omelettes and ramen - all were great. ||We also got a free visit to the dessert buffet which was a nice touch. The highlight was a chocolate fountain and soft serve ice cream machine. You can also help yourself each night to face masks and cooling patches (among other things) for your muscles which was nice. There were a variety of free snacks in the evenings as well from about 3pm. ||In terms of the room, the shower was powerful and we always had hot water. There was limited storage space but we had plenty of space on the floor to open ski bags and suitcases and there was a bit of hanging space. The main issue we had was the beds, they weren’t overly comfy and caused a few achey backs in our group. ||Ski lockers were helpful and always very warm - we found if we stored our boots up high in the locker they were kept really warm and dried out well.||The 7-11 is a 10 minute walk and there were also good restaurants nearby. ||The hotel was relatively pricey compared to our nights in Niseko, but they do throw in a lot of freebies and breakfast. As above - main reason for not giving 5 stars...